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UPSRTC Lucknow 24×7 Customer Helpline Number : Uttar Pradesh State Road Transport Corporation
Company : Uttar Pradesh State Road Transport Corporation (UPSRTC)
Head Office : Lucknow
Industry : Tours & Travels
Service / Product : Ticket Booking Services
Website : https://upsrtc.up.gov.in/
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UPSRTC 24×7 Customer Helpline Number
24×7 Helpline : 1-800-180-2877
Helpline Number :+91 – 8756888110
E-mail id : online.support AT upsrtc.com
Related : APSRTC 24/7 Customer Support Number : www.customercare.gen.in/7336.html
Lucknow :
Phones : +91-522- 2622363, 1-800-180-2877
Fax : +91-522-2623578
Email : info AT upsrtc.com; helpline AT upsrtc.com
Contact Address :
HQ, Tehri Kothi, MG Marg
Lucknow – 226 001
Cancellation Fee
| Time Frame | Cancellation Fee |
| More than 24 hours of scheduled departure time | Only reservation charges would be deducted from the total amount |
| From 24 hours and up to 2 hours before the scheduled departure time | 10% of the basic fare and reservation charges would be retained as cancellation charges. |
| From 2 hours to 1 hour before the scheduled departure time | 15% of the basic fare and reservation charges would be retained as cancellation charges. |
| Between 1 hour before the scheduled departure time and departure time | 25% of basic fare and reservation charges would be retained as cancellation charges. TDR has to be filed by the passenger for processing cancellation of ticket. |
| After departure of bus | No refund. |
FAQs
Q1. What are the advantages of purchasing a bus ticket online?
Advantages of buying a bus ticket online :
a. You can book seat and timings of your choice as per your convenience.
b. You can choose from buses based on boarding points, timing and bus type.
Q2. Do I need to register to use the online booking?
No, it is not mandatory you may book a ticket by logging in as a guest. However, a ticket booked online can be cancelled only by a registered user. This is a process to protect your credit card / bank account / ticket being used / cancelled in an unauthorized manner and to have user’s details in case of an adversary.
However, if register yourself for booking with UPSRTC, for your own advantage, in a few simple step process your ticket booking cancellation is available to you in your My Tickets account.
Further, you get the advantage of a secondary protection in case of unauthorized usage of your ticket / card or account. You may also benefit for any promotional schemes, mileage or booking based which are launched by UPSRTC for frequent customers.
Q3.It is necessary to take print out of the e-ticket?
No, it is not mandatory to carry a print out of the e-ticket. A valid e-ticket on electronic medium – mobile phone, laptop, tablets, etc is accepted along with a valid photo id of the authorized user.
Q4.What payment options do I have?
The different payment options are :
** Credit card
** Debit card
** Internet banking (internet enabled online bank account)
Q5.Can I pay using my internet enabled bank account?
Yes, you can transfer money by net banking from any of the banks mentioned in the list of banks in the payment gateway to buy tickets
Q6. Can I cancel my ticket online?
The tickets booked online can be cancelled online by Registered User. The cancellation charges would be applicable as per the cancellation/ refund policy at the time of cancellation. Service originating place, time of departure and destination place will be notified on e-ticket.
Very very poor service between Ghaziabad to Etah.
Such a nasty and pathetic service. They don’t pick call and when they do, they talk in abusive language. This is my PNR Number XALM3401211900234. I booked my tickets in your UPSRTC Bus dated 31st January 2018 which was cancelled. I called on toll free number given by UPSRTC to refund the amount. Person who is received a call misbehaved and abused me. I want to raise complaint as well as demand my refund for the same.
VERY VERY POOR SERVICE.
No use of the phone number given in the website. They don’t even pick up the phone. I am trying to call them from noon & now it is night but they don’t respond, such a pathetic service. UPSRTC really needs to work on this.
I live in Raebareli. I travel mostly Raebareli to Azamgad by Bus. Today I was waiting for bus in Azamgad Station at 10’O clock morning but the bus came at 12:30 After noon. Poor service.
Not a single customer care number available on the site is in use. Pathetic service.
रोडवेज का किराया बढ़ाते चले जारहे हैं और सुविधा के नाम पर कुछ भी नहीं जितनी भी कंडम बसें हैं और जितने कंडम चालक और परिचालक है उनको कानपुर से गोरखपुर के बीच सिर्फ चोरी का माल धोने से फुरसत नहीं यात्री यदि चलने को कहता है तो बत्तमीजी से बात करते हैं और नियम समझाते हैं.
I tried to book the ticket via online (redbus service )around 1.30pm on 20 August from Agra to LKO. The money 2850 rupees has got deducted earlier and I couldn’t get ticket. I received the message where it was written that your money would be transfer within 10 working days till now I couldn’t get back the money.
I have booked a ticket on UPSRTC but ticket cancelled automatically due to reschedule of bus but I didn’t obtain refund money after more than 10 days.
Nobody answers in the customer care numbers. What the hell is this?
Hopeless. Nobody picks the calls. Useless UPSRTC.
Not a single customer care number available on the site is in use. Pathetic service.
I am trying to call all the numbers from hours but no one ever picks up to provide assistance. Such a pathetic service.
+91-522- 2622363, 1-800-180-2877, 8756888110
These numbers are fake because I am trying these numbers last 2 to 3 hours but no one is picking up the call.
I want to know, is there any AC buses between Delhi to Farrukhabad?
No one pick up the phone call, then how can I get the solution for my problem?
I had traveled from Jagner to Agra, worst experience. They are not following the bus rules, no punctuality etc.
Worst customer care. Tried every number found but all are either busy for more than 1 hour (or) off. How can we have any update?
I have booked online ticket from Haldwani to Lucknow of Volvo bus for the date of 8th June 2018 for rupees 967, The amount was deducted from my account but ticket was not booked. My transaction ID is 90033520. When will I get the refund? Toll free number of UPRTC is not working.
I want to know, is there any AC buses between Gorakhpur to Allahabad?
No one pick up the phone call, then how can I get the solution for my problem?
Etah Shikohabad UP roadways service is very poor. Bus number Up81 9010 composition is very poor and service is very bad.
Please fill the given form for your grievances.
upsrtc.com/frmGrievances.aspx