HCL Store Bangalore 24×7 Customer Support Number : hclstore.in

Company : HCL Store
Head Office : Bangalore
Industry : Electonics
Service / Product : Laptop, Desktop, AIO,Tablet,Home Appliances

Website : https://hcl.com/brand-store/

24×7 Customer Support Number :

For any technical queries related to your HCL product, please contact us through
Call Us : 18601800425
SMS Us : 9911115555 in the form of Touch<space>Machine Serial No.<space>Your query
Email : hcltouch.reg AT hcl.in

Related : Pai International Electronics Bangalore Customer Helpline Number : www.customercare.gen.in/7828.html

For desktop and Laptop Related Queries:
Email : hcltouch.dtlt AT hcl.com

HCL’s unique Service Support Offering :
Walk-in centres :
** Reaching out to over 4000 plus towns HCL Touch has 505 HCL owned and manned service locations across the country.
** Bring HCL service convenient and close to you. Multilingual remote support- 11 vernacular languages

** All HCL Desktops and Laptops come with a Standard Warranty that covers repairs or replacement of any defective part during the warranty period in case of any genuine failure of the parts.
** HCL also extends the warranty to reinstallation of all pre-loaded software.

HCL Touch 24*7*365 days support :
** With HCL Touch you are just a call away; anytime, anywhere.
** HCL Touch 24*7 Response center provides you a ticket number and registers your support request on HCL Desktops and Laptops.
** HCL Touch provides you the convenience of remotely solving your problem through an experienced team of technical experts.

** These experts in the hardware and software fields, will access your Laptop over secure links and remotely diagnose and resolve the problem.
** This service is available 24 hours a day, further HCL Touch has the facility to provide support in 11 vernacular languages of our country.

HCL Touch Bring-in Support/Walk-in Support :
** HCL Touch caters to over 4000 towns pan India with a footprint of Company owned brick and mortar offices in over 505 locations.
** These HCL Touch service centers are a direct company owned walk-in points for customers.

HCL Touch Data Security :
** Your HCL Desktop and Laptop contains your precious data and personal information.
** With HCL touch you are assured that you are handing over your HCL Desktop and Laptop into the trusted hands of HCL employees at company owned outlets.

** Robust processes implemented at HCL Touch assure you that your data is in safe hands and safely returned to you.
** To know more about HCL’s Service capabilities please don’t hesitate to call our 24*7 hotline on 1860-1800-425 or visit our service website hclsupportservice.in/abt-hcl-touch.htm

Return Policy :
Scope :
This DOA (dead on arrival) policy is applicable for following products manufactured for HCL CPSO Division
a. HCL ME Notebook
b. HCL ME Netbook
c. HCL ME Tablet
d. HCL Desktop

Definition of DOA :
** Any product will be deemed as DOA, when the said product is not powering ON or if it necessitates for a part replacement during installation.

DOA claim period :
** The Customer can register DOA service request with in seven days from the date of purchase.

DOA claim process :
a) The Customer can register DOA Service request by :
Calling HCL Touch Universal Number : 1860 1800 425 / 0120-2406105
Emailing : hcltouch.doareg AT hcl.com

b) HCL Touch Contact Center Executive will diagnose/troubleshoot the reported problem. If un-resolved, the Executive will register the DOA Service request. Service Call ID (DOA Reference) will be given to customer / dealer.

c) The customer needs to provide original proof of purchase (VAT / TIN number printed) along with the product. The Proof of purchase should have the serial number and the date of purchase of that particular product.

d) The service Engineer will inspect the product & fill the DOA inspection report. (Day -1).

e) HO DOA coordinator will inform service center on DOA approval results (whether the case is DOA or will be supported as per warranty policy), same information will be communicated to customer by HCL service center / ASP (Day-2).

f) If DOA case approved, HO will intimate Sales Logistics team for moving the new machine to location (Day-3).
g) Sales logistics (HCL) reserves the rights to replace the product either of same model or of equivalent configuration/price (Day-3).