www.customercare.gen.in

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• This is to inform you that I have purchased one item "ZOOM-01 PREMIUM SHOES" from Voonik which was delivered to my address on 12.07.2017. But received product was not exactly which I saw on your website. I ordered size no (9) but I received size (10). So I would like to return the product back. I will send the product today itself through courier. Kindly do the needful to refund my purchase Amount 554 or replace the product with correct size (9) as early as possible

• I didn't receive refund of goods return after 15 days. Please send me the refund.

• This is my order number R4908250765 I want to cancel this product.

• On 19th of this month I ordered one shirt I payed online twice but no order confirm still money was detected from bank twice transaction ID is 6026014137, 6025491336. Refund my money back.

• My ID number is M5904231574-1. I want to cancel my order.

• I want to return my product. My order no. is m4161473515-1.

• I have purchased a saree through credit card. first time after the transaction your website said that the transaction did not go through . then i went through the payment procedure. again it said it failed. after few minutes i get a confirmation saying that i have paid for 2 sarees.

  order no. R5071392535
  order no. R2055794846

  Now what am I going to do with 2 same sarees. What is this confusion? I want to cancel one of the orders. Please do something immediately. I am not able to contact you on phone. You cut the call. Please reply to my query.

• I returned 2 items but money does not received.
  Order numbers : R5603668751 & R1055721631

• How can I return the received order kurtas and get back money. Your service is so bad.

• My order no is R8284072849. You had sent a wrong Saree. My product code is 3160014.

• 123616079261
  I want to cancel this order.

• Your service is so bad. Your customer care is also bad. It don't receive call and don't reply mail.
  And return and exchange option is not being selected. So how can I change product? I paid for this quality less product.

  • How can I verify the size of product?

• I am feeling very bad service and products are very bad. Please don't purchase in this site.

• I placed 4 orders but I returned 3 products to company due to damaged/short size and color problem. I lost my money. Even this company's service is very bad. Guys don't buy this company's product.

• I have to return the white floral georgette Saree. It is very cheap.

• I want to return my order R316001165-3. Please give my money back. Dress quality is very cheap.

• I want to return my products R760101443-1 and another one is R558873712-1. I need money back. Please send me a person with my amount. You people show some product and send some other.

• I am not satisfied with your product, vide awb no. 8226647623, which I received today. One new designer purple colored dress. The material is worst and is not up to the mark. Please return back my payment Rs.1070.

• Color I ordered for gown was dark green and I got light green. I sent back product to sellers address. Please refund my money.
  Order no : R231801416-1

  • I want to return my product and I want cash back in my account. But I do not show my a/c no.

• I have ordered a shoes on august month order number 763143414. The shoes was not in good condition. So I returned it but I didn't get cash refund or either I will go for another product.

• I just want to return my product.
  Order number : R225234525
  Please refund my amount.

• I want to return my order because it is totally different quality from what I have seen in the web site. So I want to return my order.
  Order no : R433606887-1

• I had placed the order no M773625520 on 28th of August 2016, but as of now there is no response from there, and no body is answering on phone as well. There is no customer care number provided by them. Never place an order through this online portal.

• Cancel my order no R588245553 which placed today. I have called your customer care no but no reply.

• I need to exchange the slipper. Voonik HANSX BLACK WOMEN WEDGES IND SIZE 3. It does not get fit. So it could be better if I get the next size R508022084-2 by cod.

• I have returned my courier but I have not get my cash back.
  Order I'd is R351224178.

• My order no is R857787720_1. Designer Saree is totally different from what I had ordered. Bad quality. I want to return it. How can I do it? Please refund my money back. Your customer care no also shows its busy. Please do the needful.

• I thought Shopclues is the poor online shopping company, but Voonik is the worst. I agree that it was my biggest mistake in life that i purchased shirt from your BULLSHIT website and I am paying the penalty.
  I just want to know whether you all open your eyes and see and then coordinate among your team members before replying to any emails?
  Do you really bother to do so?

  I don't think so and that's why let me tell you the story, so that you can imagine what a PATHETIC experience I had on my FIRST shopping @ VOONIK.

  I placed an order for shirt on 25th July 2016 by prepaid mode of payment and I got an order acknowledgement email on the same day. On 26th July, I got an email stating that you are unable to process my order, without any reason. Can you please tell me what was wrong? If the product was not available with the seller and you were trying to coordinate with other merchants just like others do, then you might be generating CLONE order number, but shouldn't you at least inform the customer?

  Suddenly, I got an email that order is accepted by you. As I wasn't sure what was actually happening, so I emailed you on 28th July to know the updated status of my order. Now I received an email on 29th July 2016 stating that my order is in transit. Were you waiting for my alarm to wake up?

  Finally, my order was delivered on 30th July 2016. WOW!!! I am honored with product quality.

  However, the shirt did not fit me and so I thought of replacing it. On 31st July, I submitted the replacement request online. However I did not get any email or sms confirmation about the return request. WHY? Have you generated the RMA history for my order number?

  Suddenly, on 1st Aug 2016 @ 09:03am, I got a message that the courier boy will pick up the product on 1st August. I rescheduled the pick up request as I was not available. I got a call on 2nd August from another courier boy for the reverse pick up. I handed over the product to him and got a confirmation receipt from the courier logistics whom you may call Reverse Logistics.

  Now,I got an email from your team on 3rd August 2016 @ 1pm stating that your courier partners are unable to reach me to pick up my package for return and if want to return the product, I need to click on your mentioned link, which I did and got a confirmation on your website that the request has been accepted.

  At the same time, I have emailed your team regarding the DEPLORABLE experience I had with Voonik. As requested by your team, I have provided the receipt which the reverse logistics boy gave me. On 5th August, I got an email that the refund will be initiated. And today you are replying that you are cancelling my return request as you were unable to reach me.

  Are you kidding?

  Let me tell you 1 thing that I am spending time after Voonik not because of my 658 rupees. If I would be after the money, I would have called you and made your life hell. I don't even need that money. Keep it with yourself and do party on the floor with your team members. The reason of wasting my time is that you are cheating me.
  Your company needs funding, then ask for it. This is not the correct way. Rather begging will be better than cheating your customers.

  You have done your job. Now just wait and watch, how this issue is going to get viral on all social sites-within and outside India like on Facebook, twitter, Instagram, Whatsapp, Tumblr, Wordpress, Diigo, Pinterest, Google,YouTube, Linkedin, Yelp etc. and all your customers will be aware about VOONIK.

  Thanks,
  Moumita Banerjee

• Your product is not good.
  Product code no is aWb no.42321542653
  Order no : R244662735_1
  Please return my money.

• I want to return my product. Please return my money.
  Product no : R470388750-1

• I purchased 3 items of rupees 1363.00, payment through debit card hdfc net banking. But after deduction of amount not received any confirmation regarding placement of order. Kindly refund my amount. Otherwise I will contact to HDFC BANK.

• I want to return my product because of the size too short and the color also not matched which I am giving the order. So please send me how to return product and refund the money.
  VOONIK ORDER NO : M554544455-1

• Cancel my order no R670004718. My account no is 22527744096. IFSC code is ALLA0212173.
  Please return my money. Otherwise I am going to customer court.

• How can I return the product?

• Your customer care is not responding. How do I get cash back? Please reply.
  R233651255-2

• Dear team,
  This is my Order No M572267248.
  Payment method : COD
  We have not received my order till date.

• My order no is R113782750.
  Give me my money and take away your product.

• I placed an order on 2th July M321134124-1. Still did not received the delivery.

• My order no is R627048263.

• I would like to inform you. I don't like Saree. I ordered from your company online.
  COD Return AWB No:SFXE21556795VN. SO I WANT REFUND. WILL YOU PLEASE REFUND?

• I placed an order on 15th June R61682507. Still did not received the delivery.

• Your customer care is not supporting. You are not refunding my money. Why do your company is cheating?
  R805410608-3
  How will you run your company in this way?
  Refund my money otherwise I will go for consumer court.

• I have ordered on 1st June by making payment(net banking). Till date not received the material(R542024503).

• I just want to return my product .
  My order id is R250384676_1.

• I have returned the Saree two weeks ago. I have still not got the refund of Rs.992/. You are requested to refund my money.

• Cancelled order amount. When will I get?
  Order no : R46722134

• I have not given my Saree. Saree code-4898303
  Order no-R815571005

• I like to purchase sarees in your company. I order saree combo but I got only one saree. I am not satisfied. So I returned my saree. Take immediate action on my request. If you did not respond my request I will complaint in consumer court and my order number is R366607034. I order maroon beige embroider saree with purple yellow bollywood saree combo.

• CUSTOMER CARE NO : 080666 67777
  SAYS IT DOESN'T EXISTS.
  MY TKT.NO. IS 1821316
  BUT HOW TO RETURN THE ITEM? PLEASE TELL ME.

• I returned product. I paid cash on delivery but not give refund mt money. Please help me.

• I am trying to register in Voonik.com but it is not getting done. I want to buy ghagra from Voonik so the customer care people asked to get registered firstly. So how to get registered?

• I ordered for a unstitched chudidhar material. My order no is R 438678843-62852. Now I want to select a different one and so please cancel my order.

• How can I cancel my order?

• You Voonik customers do not gave my money. So I also file a case on you. So please give my money on account.

• I placed Saree. its been 10days. There is no tracking messages or mail. I already paid. Let me know the status or else cancel my order and refund my money. It is worst experience. Almost been 10days. No single message I got from you.
  Order no : R557445882

• I have ordered cotton suit pic but voonik send very low quality of synthetic suit. So you please return my suit pic and refund money soon.
  Order no : R304854057

• My product is not able to return. How can you help me?

• I had placed the order of partywear kurta ,but its quality is too bad and I want to return because I am not satisfied.

• Order no : R580017610-1
  I have purchased lehnga for my wife Saree bad quality of product if I wanna replace my product.

• I want to replace my order because I am not not satisfied with your product quality.
  Order no: R580017610-1

• I have purchased a jeans from voonik and return it. But till now I don't get my refund,even after I have given my bank details. Please initiate my money as soon as possible.

• I ordered red green cotton suit but voonik send totally different color and synthetic suit. Waste cloth. So I return the suit.
  Order no : R566536706-1

• I have to return product.
  Order no : R306758863-1

• I Can’t open voonik web page and I can’t login.

• I have to return the product order no R376116633-1 since the quality of the material is too bad. Please send me the customer care number.

• I have ordered Hina Khan cream faux georgette resham work designer suit. But voonik sent me two dress same colour same design of Karishm. We want to exchange one dress. But all customer care executives are always busy. They don't take interest in it. So how can I return it or exchange?

  • From the Webiste:

    You have the option to return or exchange items purchased on Voonik.com. Return/Exchange acceptance varies from 7 days to 30 days of the receipt of item and depends on our sellers and Affiliate partners. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item.

• I want to return my product they have also sent a message for confirmation of return request and the return is confirmed but they have not said how to ship it.

• Nobody is picking up the call at customer care. Very poor customer service and delivery. No return of credit also.

• I Can't open voonik web page and I can't login.

• I ordered red cream lehanga choli but Voonik send me the product has different design and quality of product is also bad. So I want to exchange the product but still not pick up the product and all time customer care executives are always busy.

• My order number is R680074416. I want the status of my order.

  • There is no facility available to check the status of your order.

• My order no is R680671121-1 and not satisfied with the product. I have mentioned this problem with the your respected website but not received any reply for it.

• I ordered bollywood blue color designer Saree but voonik send totally different color and border. Waste cloth so I return the Saree

• I want to return my order because it is totally different quality from what I have see the web site. So I want to return my order. Your Order no is R130032067-1.

• I ordered ethnic blue white Saree but Voonik send me different color. So I exchange the product but still I didn’t get the money back.

• How can I order the saree?(brand-dreamland/Rs-569/-)

• How to return a product which has been delivered ?

• I have not got my order as I have seen in the AAT. I want to return it. I have tried to call customer care but there is no response. Can you please send me my money back to me? Order no is RO63077705-1.

• Cancel my order.
  Order nos : R307642713,R716402582,R273048100,R731465236,R842831583

• I don't like my Salwar Kurti and I want to return it. Please help me. My order Id is R556753744-1.

• I have placed my order but I have not got any confirmation and I am not able to login into your website as well .

• I want to return my order because it is totally different from what I have seen in the website. So I want return my order. R600111675-1

  • I want to return my order because it is totally different quality from what I have see the web site. So I want to return my order. R233746674-2

• I need to cancel the order when I selected the dress yesterday, because today I saw some wonderful collection in menu from voonik. Please cancel the order before receiving from courier boy. I just selected cash on delivery option only. Take any action on this problem. My order numbers are R343375176 ( net maharani blue lehengha choli) and green lehengha choli dress.

• I have ordered embroidery blue color Saree but the colour differs. My order number is R038231056and docket number is UNIPNIC215069. I have called customer care so many times but no response. Please take return this Saree as soon as possible.

• I want to return the Saree as the color and fabric is not what we have seen. Kindly do listen to our request.

  • From the Website :

    Return/Exchange acceptance varies from 7 days to 30 days of the receipt of item and depends on our sellers and Affiliate partners. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item.

• I want to return my order. Please guide me accordingly. The size of the Saree is too short.

• I want to return my item. The color is not proper..

• I got different Saree than which I have ordered. So please tell me how can I exchange my Saree or get my money back. We have tried your number but there is no answer and there shows only waiting when we call.

• I want to cancel my order that order today. I call customer care but can't get any reply. My order nos are 084557512 and 57988.

• Order No : R360853357
  Delivery date 15th Feb 2016. But not yet received.

• We have purchased a suit by order no r014065280 but that is not suit as I saw. Please advice me how to return it.

• When will I get my Saree and no one is attending phone in customer care.

• Please cancel my order. I don't have Sarees.
  R715863540,R001126312.

• I ordered a red Georgette Saree but you send me a black suit which is very cheep. Please send that Saree which I ordered. If you don't send me please return my money back.

• I want to cancel my order. How should I cancel it?

  • I want to get back my money because there is a defect in my Saree.

  • How to give our account number to voonic.com?

    • Have you selected any product to buy?

• I have purchased a dress material. Order no : R375347512. It is delivered to me by 5th Feb. It doesn't look like same as I saw in picture on your site. Please let me know how can I return it or exchange it or refund?

• R874586462 two orders in it. One is in status delivered. Other one is in processed status. Ordered dated as 2nd February. I didn't received the 2nd piece of the same product.

• Worst online shopping site. Nobody should choose voonik.com. Very much disappointing service.

• How to return a product?

  • From the Website :

    Return/Exchange acceptance varies from 7 days to 30 days of the receipt of item and depends on our sellers and Affiliate partners

• How to know my dress order get cancelled.?
  NO.R445407107
  Ordered date 02-02-2016.

  • From the Website :

    Once we receive your return, you will be reimbursed a maximum of 200 Voonik credits towards shipping costs, if self-shipped. This is subject to your return having met the requirements of this Policy.