Organisation : Kotak Mahindra Bank
Service Name : Helpline/Customer Care Number
Headquarters : Mumbai
Industry : Bank, Transport
Service/ Product : NETC/FASTag
Website : https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag/helpline.html
Kotak FASTag Helpline
We are delighted to answer your queries.
Related / Similar Contact : Punjab & Sind Bank Toll Free Number
Feel free to contact us on below given Customer Care Numbers:
** If your FASTag customer portal login user id is numeric (mobile no.) : Please call 1800 3006 9090 (Toll Free) / 1860 266 6888 (Local call charges applicable)
** If your FASTag customer portal login user id is alphanumeric (E.g. C/B followed by 7 digit numerical no.) : Please call 18004196606 (Toll Free)
Kotak NETC FASTag Wallet Balance
Need to know your Kotak NETC FASTag Wallet balance:
Give a Missed Call to 7406575500 from your registered mobile number.
Note:
The wallet balance can be used by any vehicle linked to the wallet.
Write to us @ fastag.support@kotak.com
MoRTH/NHAI/IHMCL has launched 1033 helpline number for addressing Kotak NETC FASTag complaints at toll plaza level.
Customer can simply dial 1033 from Mobile/Landline for the following issues:
** Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
** Plaza not accepting FASTag
** Plaza not able to read the Tag
** Plaza not supporting for monthly pass issuance
** Any other applicable issue for FASTag.
Kotak NETC FASTag Customer Portal
You can now easily take control of your FASTag wallet via online portal (https://fastag.kotak.com/) in a few clicks. If you wish to register any complaints, please address it through the ‘Complaints’ tab on the left pane of your dashboard.
Issuance of Tags :
Kotak Mahindra Bank may issue the Tag to a customer on the request of the customer and pursuant to the customer making an Application for the Tag and agreeing to the applicable terms and conditions in the form and manner prescribed by Kotak Mahindra Bank in this regard also authorizes the Bank to contact the member through phone calls, email etc. towards provision of the referred service. Kotak Mahindra Bank shall maintain records of these Applications and other Transactions in such manner as may be deemed suitable by Kotak Mahindra Bank.
The Tag issued by Kotak Mahindra Bank to the Tag Member shall be mandatorily affixed by the authorized representative of the Bank on the vehicle of the Tag Member with the license plate number specified by the Tag Member in the Application. The Tag is not transferable and shall only be used with respect to the vehicle on which the Tag has been affixed by the authorized representative of the Bank.
At the time of making the Application for issuance of the Tag, the Tag Member shall be required to pay an amount towards tag fee as applicable including GST + the security deposit as per the type of the vehicle and a maximum amount of INR 100,000/- (Rupees One Lakh only) or such other limit as may be specified by Kotak Mahindra Bank subject to internal and applicable regulatory and statutory guidelines. The Tag can neither be reloaded (subsequent reloads) thereafter nor such initial loaded funds be accessed by the Tag Member until the Tag is activated by Kotak Mahindra Bank.
The Tag can be reloaded to post activation of the Tag subject to a maximum Tag balance of INR One Lakh (100,000). The tag holder shall be able to use the Tag only to the extent of the amount available on the Tag Account at any given point of time.
The Tag shall be activated subject to approval of the application by the Bank and a minimum amount being loaded on the Tag by the Tag Member. Such funds shall be loaded on the tag after deduction of the applicable charges/fees etc. payable by the Tag Member to Kotak Mahindra Bank for availing the Tag.
The tag holder shall be bound to comply with these Terms and Conditions and all the policies stipulated by Kotak Mahindra Bank from time to time in relation to the Tag facility. Kotak Mahindra Bank may, at its sole discretion, refuse to accept the Application and to issue the Tag to the Tag Member.
Kotak Mahindra Bank Limited (“Kotak Mahindra Bank”) reserves the right to reject the Tag application without providing any reason. Kotak Mahindra Bank/Its Group Companies reserves the right to retain the application forms, and the documents provided herewith and will not \ return the same to Tag member.