Organisation : ACKO General Insurance Limited
Service Name : ACKO Contact & Toll Free Number, Support Email ID
Headquarters : Bengaluru
Industry : Insurance
Service/ Product : Car, Bike, Health & Travel insurance
Website : https://www.acko.com/contact-us/
ACKO Contact & Toll Free Number, Support Email ID
Want to ensure an answer about insurance? Reach out to us! Our replies are better than our puns.
Car/Bike Insurance :
Email: hello[AT]acko.com
Call: 1800 266 2256 (toll-free)
Mobile Protection And Repairs :
Email: ecare[AT]acko.tech
Call: 1860 266 2258
Health Insurance :
Email: health[AT]acko.com
Call: 1800 266 2256 (toll-free)
For Insurance Brokers Support :
Call: 1860 266 2260
Contact us :
ACKO General Insurance Limited
2nd Floor, #36/5, Hustlehub One East, Somasandrapalya,
27th Main Rd, Sector 2, HSR Layout,
Bengaluru, Karnataka 560102
Cancellation & Refund ACKO
We will be sad to see you go however we will try to make the cancellation and refund process as effortless as possible.
Can I cancel my Acko Policy and seek a refund?
Yes. A no-questions-asked, full refund of your premium will be initiated if the policy has not commenced, i.e. prior to coverage/policy start date.
Can I cancel my Acko Policy and seek a refund, if the coverage/policy has commenced?
Yes, considering:
a) If you are selling your motor vehicle insured under concerned Acko policy.
b) If you have procured a new plan/policy with regards to the motor vehicle insured under concerned Acko policy. In both cases, the refund of the premium will be on a pro-rata basis. For any other scenario please contact us on hello[AT]acko.com
How do I cancel my Acko Policy?
We request you to email us on hello[AT]acko.com. Please do provide your policy number, the reason for cancellation & requisite documents. In case of cancellation due to the sale/transfer of the vehicle, please provide relevant legal documents (Sale Deed or Form 29 of RTO) evidencing sale/transfer. In case you have purchased a new plan/policy, please provide a copy of the same.
What is the refund timeline?
1) 7 business days from the policy cancellation date via the original payment mode. 2) If the policy was purchased offline, we will ask you for the bank account in which the refund needs to be made. Such transfer will be completed approximately within 14 business days from the policy cancellation date.
*These are estimated timelines and may vary depending on the process of concerned bank, our payment partner tie-ups or any unforeseen circumstances.
ACKO Grievance Redressal Procedure
At Acko General Insurance, we are committed to serving our customers to their satisfaction by providing fast, fair and friendly services at all times. However, should a customer feel that our services need improvement and wish to lodge your feedback/complaint, you may:
Service request/complaint Registration Process:
Step 1:
** Call our helpline number 1800 266 2256 (Toll-Free) or 1860 266 2256 from any Landline & Mobile: Monday to Sunday (9 am – 8 pm).
** For lodging, a service request/complaint online, email us to our customer service desk at hello[AT]acko.com. Your service request/complaint will be acknowledged by us within 24 working hours.
** After investigating the matter internally, we will send our response within a period of 5 working days.
** In case the resolution is likely to take longer time, we will inform you of the same through an interim reply and also we will inform you of the tentative additional time required to send our final response.
** If you are not happy with the resolution provided, please follow step 2.
Process of Grievance Redressal :
Step 2:
** For lack of response or if the response provided does not meet your expectation, you can write to grievance[AT]acko.com. Your complaint will be acknowledged by us within 24 working hours.
** After examining the matter, the final response would be conveyed within a period of 15 working days from the date of receipt of your complaint on this e-mail id.
** We have a dedicated desk to cater requests of Senior citizens. We request our senior citizen customers to call us 080-68843621.
** If you are not happy with the resolution provided, please follow step 3.
Step 3:
** If in case you are dissatisfied with the decision/resolution provided in Step 1 & 2 as indicated above on your Complaint or have not received any response within 15 working days, you may write or email to,
Brijesh Sharma – Chief Grievance Officer
** Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102
Phone: 1800 266 2256 (Toll-Free) or 1860 266 2256
Email: gro[AT]acko.com
** Your complaint will be examined by the Chief grievance officer of the company and a final response would be conveyed within a period of 07 working days from the date of receipt of your complaint to the Chief grievance officer.
** If you are not happy with the resolution provided, please follow step 4.
Step 4:
** Even after following steps 1 to 3 as stated above, if your issue remains unresolved within 30 days of lodging a complaint with us and you wish to pursue other avenues for redressal of grievances, you may approach