Organisation : AU Small Finance Bank Limited
Facility Name : Customer Care Number, Email ID
Head Quarters : Jaipur
Industry : Bank
Service/Product : Loan & Financial Services
Website : https://www.aubank.in/support/contact-us
AU Small Finance Bank Customer Care Number
24X7 Customer Care :
(For general query/complain/ service request)
1800 1200 1200 (Toll free numbers)
1800 26 66677 (Toll free numbers)
1860 1200 1200 (Non-Toll free numbers)
0141 – 7141000 (Non-Toll free numbers)
0141 – 6133000 (Non-Toll free numbers)
0141 – 3071800 (Non-Toll free numbers)
Email ID : customercare[AT]aubank.in
Credit Card :
1800 1200 1500 (Toll free numbers)
Email ID :
creditcard.support[AT]aubank.in
creditcard.priority[AT]aubank.in (For Vetta, Zenith and Zenith+ customers)
0141-7141100 (Non-Toll free numbers)
0141-4455000 (Non-Toll free numbers)
Email ID :
customercare[AT]rewardz.aubank.in (Reward Points related)
corpcc.support[AT]aubank.in (For Commercial Credit Cards customers)
NRI Services :
(Specialized service desk to serve NRI customers)
Email ID : nriservices[AT]aubank.in
Investor Relations :
(For any investor related queries)
Email ID : investorrelations[AT]aubank.in
Media Queries :
(For any media related queries)
Email ID : media[AT]aubank.in
For Fincare Small Finance Bank Products/Services:
Customer Care : 1800 313 313 (Toll free) Available from 8am to 8pm (Monday to Saturday) on Bank working days
Email ID : customerservice[AT]fincarebank.com
Disclaimer: AU Small Finance Bank will never send outbound calls from any of the above-mentioned numbers. In case you receive a call from these numbers, block the number and kindly write to us at customercare[AT]aubank.in
AU Small Finance Bank Grievance Redressal
At AU Small Finance Bank, we constantly endeavor to provide the best customer experience to our esteemed clients. However, should there arise the need for any customer to highlight any areas of service deficiency/concerns, there are multiple avenues that a customer can approach for timely acknowledgement and resolution of concerns/complaints.
Please note that if your complaint is not resolved within 30 days, you may approach the Banking Ombudsman.
Head of Commercial Banking (Business Banking, REG & NBFC Funding) :
Mr. Vivek Tripathi
E-mail address: chief.smallmidcorporates[AT]aubank.in
(You will receive a response within 3 business days from receiving your email)
Head of Credit Card Business :
Mr. Mayank Markanday
E-mail address: head.creditcard[AT]aubank.in
You will receive a response within 3 business days from receiving your email)
National Business Manager Home Loan :
Mr. Ashish Gorecha
E-mail address: head.homeloan[AT]aubank.in
(You will receive a response within 3 business days from receiving your email)
Business Head- Merchant Solution Group :
Mr. Manoj Tibrewal
E-mail address: headmerchantsolution[AT]aubank.in
(You will receive a response within 3 business days from receiving your email)
You may write to Business Heads at
AU Small Finance Bank Limited
Customer Care Centre
5th Floor, E Wing,
Sunny Trade Centre, New Aatish Market,
Jaipur 302020.
(We will send the response within 3 business days from receiving your correspondence)
Managing Director & CEO :
Mr. Sanjay Agarwal
Managing Director and CEO
E-mail address: md[AT]aubank.in
(You will receive a response within 3 business days from receiving your e-mail)
Address:
AU Small Finance Bank Limited
MD Office-Complaint Section
4th Floor, Bank House, Mile 0,
Ajmer Road, Jaipur Rajasthan – 302001
(We will send the response within 3 business days from receiving your correspondence)
AU 0101 Missed Call Banking
AU Small Finance Bank’s missed call service offers instant access to Account Information with just a miss call. With toll-free AU Small Finance Bank dial feature, you can know your mini statement, account balance with just a missed call from your registered Indian mobile number.
Missed call service :
Dial 1800-120-2586 to get your Account Balance
Dial 1800-121-2586 to get your mini statement
Dial 9594-688-881 to get your AU Small Finance Bank FASTAG balance
For a complete banking experience in your mobile device, download AU Small Finance Bank Mobile Banking Application.