Organisation : MAI India
Service Name : Contact Number & Email ID
Head Office : Lucknow
Industry : Online Shopping
Service/ Product : Dresses, Pants and Skirts
Website : https://shopmai.in/pages/contact
MAI Contact Number & Email ID
Reach out to us anytime for any assistance you need.
Email : hello [at] shopmai.in
Phone: +91 9935235204
Physical Address: MAI India, C-33 Nirala Nagar, 226020 Lucknow UP, India
MAI Shipping Policy
Domestic Orders :
We offer free domestic shipping. We accept COD on all domestic orders, with a flat shipping rate at INR 300. A confirmation will be secured for all COD orders over a telephonic conversation / WhatsApp. All COD orders will be processed after the customer confirms the order, shipping details.
As we have made on order model, our shipping time is 5-7 business days depending on the product. If you need anything at an expedited speed – please reach to us at +919935235204 via Whatsapp and our team will respond within 24-48 hours regarding the stock availability.
International Orders :
We offer free shipping worldwide. We take a total of 5-7 business days to manufacture the order and shipping takes another 5-15 Days depending on the carrier.
Please also note that the final charges are not inclusive of any custom or import duties that may be levied upon reaching the destination country. We cannot control these charges and are unable to estimate what they may be. Please do note MAI India does not take responsibility if the packet gets held at customs or at any other point in the destination country.
MAI Refund Policy
We make every piece with a lot of love and care. Each piece carries the essence of human hands and the texture in the fabric is a beautiful characteristic of the handmade processes. We do not have any provision of refund on any purchase.
We have a strict quality check at our studio, however, if you receive a faulty item – please write to us at hello@shopmai.in within 24 hours of receiving the package. MAI India reserves the right to refuse return of any merchandise if it does not meet the requirements. Once, the item is returned to us (in the original packaging with tags intact), the brand will ship out the replacement.
Exchange:
Domestic Orders :
As per company policy, we offer exchange in size only. Items sent back to us without first requesting an exchange / return will not be accepted. Please write to us for the same within 48 hours of receiving the package. Also, in case of exchange, the customer will bear the costs of shipping the items back to our studio.
International Orders :
International orders are NOT eligible for exchange or returns.
MAI Product Care
All our garments are made using 100% Cotton fabric with intricate embroidery and meticulous attention to details. We recommend taking care of the garments referring to the wash careor the details mentioned on the website. Please note the information below while making a purchase with MAI.
** Isolated threads and fabric slubs are due to the handwoven nature of the fabric and that is essentially the beauty of it.
** Our garments are hand-embroidered with threads. We would recommend professional dry clean only.
** Do not directly steam the garments which has hand beading. Some beads are dyed with hand and they may have a tendency to bleed.
If you have any questions about the wash and care of the garment please drop us an email at hello@shopmai.in. We are happy to help.