Company : ZERO B
Head Quarters : Mumbai
Industry : Home Appliances
Service / Product : Water Purifier
Website : www.zerobonline.com
Customer Service :
Call us on :
** +91 22 2788 1234
** +91 22 39132222
** +91 22 39132207
** or SMS ZEROB to 54242
** or SMS ECO to 54242
Service Request :
** In our endeavour to establish a close relationship with you, we have created a 12 hours Help Desk Number.
** Please do not hesitate to call us on 022-2788 1234 for any assistance you might require from us.
** Our Water Care Personnel, who is a specialist in water treatment, shall attend to your requirement.
** Thank you once again for giving us the opportunity to serve you.
Contact Address :
ZERO B
Home Water Solutions
ION House
Dr. E. Moses Road,Mahalaxmi.
Mumbai-400 011
Email: hws.service AT ionexchange.co.in / escalation AT ionexchange.co.in
or SMS Service to 53030
We are here to Help :
** For all your queries, do call us on 022-2788 1234.
** Our Customer Care Specialist will call on you to resolve any issue that you might be facing with your Zero B product or service.
** Alternatively, you can simply Email Us or Write to Us or SMS ZEROB to 54242.
Service Policy :
** Zero B ensures that the products purchased by its customers are in working condition for a minimum service obligatory period of 5 years, after installation.
** In the event a product gets discontinued, the company cannot guarantee replacement of its plastic parts and bodies.
** However, the company will take steps necessary to put the product back in working condition.
** In case the company is not in a position to put the product in working condition it will offer exchange of the product at a cost which would be determined by taking into consideration depreciated value of the product.
Warranty Conditions :
** Zero B Products will be covered under warranty for one year from the date of Installation or 60 days from the date of purchase (whichever is earliest).
** However all consumables parts like filters, RO Membranes are not covered under this warranty.
** In case, it is observed that the condition of water is not suitable for a product, our technicians will advise pre-treatment of the water at additional cost before installation.
** The service contract would get void / cancelled in-case the water condition goes beyond the specified TDS of 1300 PPM, a condition which is mentioned in the user manual as well.
** For softeners of 15 litres and above, water testing from an approved laboratory is mandatory.
** Water testing need not be undertaken if the product happens to be in an area where a similar product is working satisfactorily with the same source of water supply.
** Repairs will have warranty for a period of one month and no service charges will be levied if the product fails within one month of repairs.
About Us :
Zero B, the flagship brand of Ion Exchange (India) Ltd., is the pioneer of the revolutionary RO technology, in India. With its strong National & International presence, Zero B has emerged as one of the premier Water and Environment Management Company in India. At Zero B, every product is crafted with meticulous attention to detail so that it provides ultimate protection against all water-borne diseases and ensures complete protection to your family.