Company : Cholamandalam MS General Insurance Company Ltd
Head Quarters : Chennai
Industry : Insurance
Service / Product : Life insurance,health insurance,investment management,mutual fund
Website : www.cholainsurance.com
|Want to comment on this post?
Go to bottom of this page.
Customer Services :
** When you need us, we will be by your side. We offer you a number of channels for you to reach us at your convenience.
24hrs Customer Service :
India : 1800-200-5544 (Toll Free)
International : +91 44 3098 5300
Reach us by E-mail : customercare AT cholams.murugappa.com
Reach us by SMS :
** SMS “CHOLA” to 56677
** Premium SMS charges apply
Registered address :
General Insurance Company Ltd.,
2nd Floor, “Dare House”,
No. 2, NSC Bose Road,
Chennai – 600001, India.
Grievance Redressal :
How to lodge a complaint :
Call us : at 1800-200-5544
E-mail us : at customercare AT cholams.murugappa.com
Write to our Grievance cell at:
Manager, Grievance Cell,
Hari Nivas Towers First Floor,
#163, Thambu Chetty Street,
Parry’s Corner, Chennai – 600 001.
Customers from abroad :
call : +91 44 3098 5300.
Procedure of Grievance Redressal :
** On lodging the complaint, a complaint reference number will be provided
** An acknowledgement will also be sent with the details of turn around time for resolution and complaint registration details
** In case you are not happy with the resolution provided, you may follow the escalation matrix
Escalation Matrix :
** In case you are dissatisfied with the response or have not received a response, you may escalate the same to our Customer Service Head – Ms. Smitha Kumar.
** E-mail – smithak AT cholams.murugappa.com
** In case you are still unhappy with the response or have not received a response within 10 days, you may escalate the same to our Chief Grievance Officer –
** Mr. A.Prabhakaran. E-mail – prabhakaranA AT cholams.murugappa.com
** If after having followed the above steps and your issue still remain unresolved, you may approach the Insurance Ombudsman for Redressal. Login toirda.gov.in to get details on Insurance Ombudsman Offices.