Company : National Payment Corporation of India
Industry : FASTag Customer Service
Service/Product : Pay Toll Charges
Website : https://www.fastag.org/contact
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FASTag Customer Service
FASTag is a perfect solution for a hassle free trip on national highways.
Related : Unique Identification Authority of India Delhi Customer Care Number : www.customercare.gen.in/472.html
Customer Care Numbers
FASTag – Electronic toll collection
(i) ICICI Bank – (Customer care 1860 210 0104, 1860-267-0104)
(ii) Axis Bank – (Customer care 1800 103 5577, 1800 419 8585)
(iii) IDFC Bank – (Customer care 1800 266 9970)
(iv) SBI Bank – (Customer care 1800 110 018)
(v) Equitas Small Finance Bank – (Customer Care 18004191996)
(vi) HDFC Bank – (Customer Care 1800-120-1243)
(vii) Syndicate Bank – (Customer Care 1800 -425-0585, 1800-3011-3333)
(viii) Paytm Payments Bank – (Customer care 1800-102-6480)
(ix) Karur Vysya Bank – (Customer care 1800-102-1916)
(x) Punjab National Bank – (Customer care 1800-419-6610)
What is FASTag?
FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction.
FASTag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle’s windscreen after the tag account is active.
FASTag is a perfect solution for a hassle free trip on national highways. FASTag is presently operational at 180 toll plazas across national and state highways.
1. What are the charges for FASTag?
FASTag has a one time Fee of ? 200. The refundable security deposit depends on the vehicle type. Please check other details on website of Issuer Agencies.
2. Can I avail a Monthly Pass or Local Pass?
The monthly pass facility is specific to each toll plaza. You may call customer care of the participating bank / issuer agency for further details.
3. How and where do I finally pay the toll?
Issuer Agency will electronically deduct the applicable toll fee from the customer’s account linked to the FASTag.
This deduction will be done post the toll transaction. The customer needs to adequately fund the account which is linked to FASTag. This recharge process may be termed as top-up.
4. Is there any minimum value for such recharge / top up?
Yes, the minimum recharge amount is Rs. 100.
5. I have two vehicles, can I use one FASTag for two vehicles?
You will need to take two separate FASTags for the two vehicles.
6. What do I have to do if I lost my FASTag? What will happen to the account balance?
You will need to call customer care number of the issuer agency to block your FASTag. Once you take a new account, the issuer agency will transfer the balance to the new account.
7. Can one vehicle use more than one FASTag?
It is strictly prohibited to purchase two FASTag for one vehicle. In case of multiple FASTag, customer will be responsible for operational issues.
8. What if I sell/ transfer my car?
In case of car being sold or transferred; only the Issuer Agency needs to be informed.
9. What if the FASTag gets damaged?
The vehicle owner/ user could approach the Issuer Agency for replacement of FASTag.