D2H MMI Online Delhi Customer Support Phone Number & Details : d2hshop.com

Company : D2H MMI Online Ltd
Head Quarters : Delhi
Industry : Online shopping
Service / Product : Mobile & Tablet, Books & Magazines, Computers & Accessories, Electronics, Gifts, Cameras, Fashion & Accessories, Home & Kitchen, Baby care & Toys, Music, Movie & Posters, Health & Fitness, Auto Accessories
Website : www.d2hshop.com

Customer Support :
SMS :
** Send us an SMS, we will call you back
** SMS “D2H CMPT” To 57272

Call Us : Call For Daily Deals Seen In News Paper
To Place an Order : 0120-4019110 (7 AM – 9 PM / 7 days a week)

For Complaints : 0120-4019110 (10 AM – 7 PM / 7 days a week)

Email : care AT d2hshop.com

Address:
D2H (MMI Online Ltd)
Office No. 9-11, Basement, Okhla Industrial Estate,
Phase 3, Near Modi Mil
New Delhi – 110020 – India

Registration :
** To enjoy shopping, you need to register with us, which will allow us to communicate with you regarding your transactions and order status.
** Your “My Account” section is password protected. You can change / edit your profile or password from “My Account” section.

Payment Options :
Credit cards :
** You can make payments for your purchases using credit card as well.
** D2H uses the latest encryption technology and other methods to protect your credit card information.
** You can be assured that D2H offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure.
** We accept Master/Visa card, American Express.
** Net banking / Debit Cards
** This pay mode enables you to transfer funds online from your bank account for your purchases.
** We do entertain net banking cards of all Major Banks and will keep adding more.

Cash On Delivery : [COD]
** With this pay option you can pay for an order at the time of delivery.
** COD as a payment option depends on the total order value, user history, items in cart, and shipping address.

Return Policy :
** All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

One week Replacement Guarantee on Seller warranty products:
** If at the time of delivery or within 07 days from the date of delivery of the product, if any defect is found, then the buyer of the product can ask for replacement of the product from the seller subject to the following terms and conditions
** Customer must register his complaint through Call us on 0120-4019113 “OR” customer can write us at care AT d2hshop.com “OR “simply Type D2H CMPT and send SMS on 57272 for a call back. Customer can also register his online complaint through below link
** Replacement can be for the entire product or part/s of the product subject to availability of the same with the seller.
** If we receive any complaint about defective after 1 week (in case of seller warranty product), customer will get only repair within the warranty period.
** Customer has to send the complete product set first at the address of D2HShop “OR” respective seller’s address ( as per the instruction of our support team) along with the Duplicate Invoice & Complaint Letter than only the request of replacement will be processed from our end.
** Once product reaches at our facility,replacement will take Maximum 10 working days (Excluding Saturday & Sunday), subject to availability of the product at that point of time.

In case Manufacturing Warranty Product :
** Customer has to visit at his nearest Service Center of the respective Brand.
** D2hshop com is not liable for any defect in manufacturing warranty products.
** However, if service center does not entertain or response then D2hshop team can speak to respective service center head for quick service on the behalf of our customers.

Following products shall not be eligible for return or replacement:
** Damages due to misuse of product;
** Any damage/defect which are not covered under the manufacturer’s warranty
** Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered;
** Damage, Missing, Empty & Wrong products receiving by customers following details as mentioned below:
** Please notify us of receipt of a Damaged, Missing Product or Accessories, Empty & Wrong Product within maximum 24 hours of delivery or same day .
** In case of wrong product delivery Replacement or refund is applicable only on sealed & unused product.
** These cases would be resolved within 8-10 working days (Excluding Saturday & Sunday) after receiving the product back to our facility.
** In case of refund, as per the approval given by the Brand, will take maximum 10-15 working days.(Excluding Saturday & Sunday)

Points to remember:
** The product should be unused.
** Please ensure that the product is in original packing along with the invoice.
** When you have shipped the product back please share the AWB Number given to you by the courier.
** You must use a trackable courier to return the product.
** For some categories the product would be picked up by the merchant courier, you just have to report the issue to our customer service team.
** Refund process will be initiated once we have received the product(s).
** We will refund the money the way payment was made.
** We will refund the purchase amount along with the shipping cost Borne by you. You will have to provide us with the proof of shipping cost.

Please note:
** We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
** ** At any point the refunds will not exceed the actual value of the goods plus the shipping cost ( Maximum Rs. 200/- Only) incurred for returning the product.
** Refund Processing time (Once order is marked Cancelled)
** Master / Visa Credit and Debit Cards (7-8 Working Days)