Organisation : Department of Administrative Reforms & Public Grievances
Service Name : Contact Address & Phone Number
Headquarters : New Delhi
Industry : Government
Service/ Product : CPGRAMS Centralized Public Grievance Redress And Monitoring System
Website : https://pgportal.gov.in/Home/ContactUs
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DAR&PG CPGRAMS Contact
CPGRAMS Any Grievance sent by email will not be attended to / entertained. Please lodge your grievance at the website.
Related / Similar Helpdesk : Goods & Services Tax eWay Bill System Help Desk
CPGRAMS Contact Address
Sardar Patel Bhawan
New Delhi – 110 001
Director of Public Grievances, Department of Administrative Reforms & Public Grievances
Ms Prisca Mathew
Head of the Department, Department of Administrative Reforms & Public Grievances
Shri Kshatrapati Shivaji
Public Grievances Officers Contact
|S.No.||Name||Designation||Dealing with grievances related to||Phone Number||Fax Number|
|1||Ms Madhurima Rampal||Section Officer||State Govts.||23401465||23741006|
|2||Ms Anita Arora||Section Officer||Central Govt. Ministries/ Departments/ Organisations||23401492||23401492|
|3||Shri. Ambuj Sharma||Under Secretary||Prime Minister Office||23014155|
|4||Ms. Indira Murthy||Joint Secretary||Cabinet Secretariat||23743139|
|5||Shri J.G. Subramanian||Deputy Secretary (Admn, Estt. & Transport)||President’s Secretariat||—|
The grievances received by the Department are forwarded to the concerned Ministries/Departments/State Governments/UTs, who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant. The Department ‘takes up’ about 1000 grievances every year depending upon the seriousness of the grievance and follows them regularly till their final disposal.
This enables the Department to evaluate the effectiveness of the grievance redress machinery of the concerned government agency. Department of Administrative Reforms & Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country.
Redress of citizen’s grievances, being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redress / settlement of citizen’s grievances.
The DAR&PG has been making endeavors to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.
This is a Government of India Portal aimed at providing the citizens with a platform for redress of their grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redress.
The grievances can be sent to :
** The Department of Administrative Reforms and Public Grievances.(DAR&PG) (pgportal.gov.in)
** The Department of Pensions and Pensioners’ Welfare.(DP&PW) (pgportal.gov.in/pension/)
The above nodal agencies receive grievances online through pgportal.gov.in as well as by post or by hand in person, from the public.
Types of Grievances:
** Subjudice cases or any matter concerning judgment given by any court.
** Personal and family disputes
** RTI matters
** Anything that impacts upon territorial integrity of the country or friendly relations with other countries