Organisation : Jana Small Finance Bank Limited
Service Name : Customer Care
Headquarters : Bangalore
Industry : Bank
Service/ Product : Loan, Insurance etc.
Website : https://www.janabank.com/contact-us/
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Jana Bank Customer Care
Jana Small Finance Bank Limited Customer Care & Toll Free Numbers, Address and Email IDs.
Related / Similar Contact : Repco Home Finance Chennai Toll Free Number
Jana Bank Contact
Jana Small Finance Bank Limited
The Fairway Business Park, First Floor,
Survey No.10/1, 11/2 & 12/2B,
Off Domlur, Koramangala Inner Ring Road,
Next to EGL Business Park Challaghatta,
Bengaluru – 560071
Banking Toll Free: 1800 2080
MFI Toll Free: 1800 4200
Write to us:
Customer Care: firstname.lastname@example.org
Grievance Redressal: Grievance.email@example.com
Principal Nodal Officer: firstname.lastname@example.org
Careers : email@example.com
Grievance Redressal Mechanism
Being a service organization, providing quality customer service and ensuring customer satisfaction are the prime concerns of the bank. The Bank believes that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones.
This policy document aims at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of any customer complaints and grievances that may arise despite this. The Bank’s grievance redressal policy shall adhere to the following principles:
1.Customers shall be treated fairly at all times:
2.Complaints raised by customers shall be dealt with courtesy and on time
3.Customers shall be fully informed of avenues to escalate their complaints/ grievances within theorganization and their rights to alternative remedy, if they are not fully satisfied with the response ofthe bank to their complaints.
4.The Bank employees shall work in good faith and without prejudice to the interest of the customer
All customers are entitled to register a complaint if dissatisfied with the services provided by the Bank. This can be done through a variety of options
In person at a branch:
** In writing, which can either be handed over to an officer of the Bank or dropped in the complaint/ suggestion box
** In the physical/ digital complaint book
** Orally to an officer of the Bank
** In writing, by post
** By calling the Customer Contact Centre on Bank’s Toll free number 1800-2080. The timings of the contact center shall be published on the commencement of the business by the Bank.
** Submit online by selecting option ‘Complaints and Grievance Redressal ‘ on home page of Bank’s website www.janasfb.com
** Send message through Internet Banking post logging into their internet banking account.
** E-mail at <firstname.lastname@example.org>
** Through the mobile banking app
** There shall be no charge to a complainant to lodge a complaint. The Grievance Redressal policy will be made available on website
Mandatory Display Requirements:
1.A complaint register shall be available with the Branch Head and this information will be published onthe notice board.
2.Complaints/ suggestions received by the Bank from the customers shall be duly recorded formonitoring of redressal/ implementation thereof.
3.The name and contact particulars of the Nodal Officer of the Bank shall remain displayed in the branchpremises and also on Bank’s website to facilitate the customers to raise their grievances/suggestionsregarding customer services rendered by the Bank.
4.The Banking Ombudsman Scheme, 2006 containing provisions of the Scheme as well as contact detailsof all the Banking Ombudsman Offices shall be made available to customers at all branches, anddisplayed on the bank’s website.
5.Copies of the Code of Bank’s Commitment to Customers/ Fair Practice Code shall be made available tocustomers at all branches. Apart from this, the Code of Bank’s Commitment to Customers shall also bedisplayed on the Bank’s website.
Resolution of Grievances:
** The Bank shall strive to resolve the complaints at the various touch points itself, within the stipulated timelines. In addition, a complaint escalation mechanism shall be instituted that includes a Principal Nodal Officer in-charge of resolving any escalations. Customers can reach the nodal officer through any of the following channels:
** Write to: Shirley George*Email at: email@example.com*Call: 080-68131421 (Monday-Friday: 9.00 am to 6.00 pm)
** The Bank will acknowledge the receipt of the complaint and will ensure that a resolution is provided within prescribed TAT depending on the category of complaint, not exceeding a period of 30 days across all levels.
** In the unlikely event of a customer not receiving a response within one month from the date of lodgment of the initial complaint, he/she may approach the Banking Ombudsman. The details of the Banking Ombudsman are available on the Bank’s website as well as on the website of RBI.
** The Bank shall also appoint Regional Nodal Officers, as mandated by the RBI under the Banking Ombudsman Scheme, 2006. Details of Regional Nodal Officers are available on the Bank’s website and are also prominently displayed in the branches