mescom.karnataka.gov.in Customer Care Center : Mangalore Electricity Supply Company

Organisation : Mangalore Electricity Supply Company, Government of Karnataka (MESCOM)
Service Name : Customer Care Center (CCC)
Head Quarters : Mangalore
Industry : Government
Service / Product : Electricity
Website :https://mescom.karnataka.gov.in/info-2/Customer+Care+Center+(CCC)/en

MESCOM Karnataka Customer Care Center

Mangalore Electricity Supply Company, Government of Karnataka, Customer Care Center (CCC)

MESCOM Karnataka Consumer Helpline Number

MESCOM has introduced 24 x 7 helpline number for speedy redressal of Consumer Complaints – 1912, Toll Free Helpline no. for Electricity Complaints – 1912 / 18004251917

Call Consumer Helpline Number – 1912 / 18004251917

How To Submit Complaint Online?

Step-1 : Go to the link https://ccc.mesco.in/CCC/Home
Step-2 : Enter your Name
Step-3 : Enter your Mobile Number
Step-4 : Enter your Account Number
Step-5 : Select Category
Step-6 : Select Sub-Category

Domestic Consumers Safety Guidelines

Do’s :
** Use standard pins to tap supply from plug points.
** Always use wires / cables / switches with ISI marks and of approved quality.
** Used bulbs should be replaced only after the switch is off.
** Keep all lamp holders with lamp.
** Always use properly earthed 3 in plugs to connect refrigerators, wet grinders, mixies, washing machine, iron boxes and geysers etc.
** Always buy/use electrical appliances / equipments with ISI mark and strictly follow the instruction manual.
** Use the appropriate MCB to limit the load.
** Install an ELCB / RCCB to avoid fatal shock.
** Always provide appropriate rated fuse.
** Always ensure that the plug / socket is not within the reach of children.
** Frequently water the earth electrode to maintain the least soil resistivity.
** Periodically check the earth resistance and the earth lead for its earth continuity.
** Seek expert’s advice from an electrical engineer for safe design and location of electrical equipments.
** Get the electrical work done only by a Govt. Licensed electrical contractor.
** Always get certified electrician for repair and checking.
** Use rubber gloves when working on electrical equipments.
** Use rubber mats while working on electrical appliances.
** Use fully insulated tools while handling electric wires and equipment.
** Cover bare portion of electrical connections with a good quality insulation.
** Always ensure that a matching plug and socket is used to avoid loose contact and consequent heating and melting.
** Clean the contact surface of the plug and socket of the electrical heater. Replace the socket every 2 to 3 years.
** Report electrical accidents to ESCOMs, Police and Electrical Inspector.
** Report slanting poles, inadequate ground clearance etc. to the ESCOMs.
** Stay away from snapped electric wires & report to the ESCOM immediately.
** Report the leakage of current in the installation to the concerned ESCOM office.
** Always use simmerstat and thermostat for heater and boiler respectively.
** Always switch off the supply when some repair work is to be done.
** Periodically cleaning of and greasting the appliances like fan etc. can be done by the consumer, only after detaching the appliance from the main supply or switching off the main supply.
** Ensure separate earth electrode for the installation and the meter.

Dont’s :
** Avoid tapping of supply by inserting bare wires.
** Don’t use lamp brackets to tie wires or ropes to dry clothes.
** Changing the fused bulbs when the switch is on is dangerous.
** Don’t keep the lamp holders without lamp.
** Don’t purchase sub-standard electrical fittings to save money which may result in serious accidents.
** Don’t connect mixies, refrigerators, wet grinders, washing machines, iron boxes and geysers through unearthed plug pins which may cause serious accidents.
** Don’t tie an electric switch or appliance when your hands are wet or bleeding from a cut.
** Do not lay the under ground cables and garden lighting/gate lighting cables openly. Always lay them in Hume pipes and clearly mark the cable route.
** Do not use 2 pin plug and socket.
** Do not use broken switches, plugs and sockets.
** Do not combine the neutral and body earth leads. Always have separate and distinct neutral wire and body earth.
** Do not use water heater, geysers, electric iron etc., without earthing connection.
** Do not allow lay man to handle the electrical system and appliances.
** Do not operate the electric equipment / switches with wet hand.
** Do not use open heating coil for heating water.
** Do not use open wires / joint wires for appliances.
** Do not extend loose wiring / open wiring from junction points / plug points.
** Do not over load a plug.
** Do not over load an electric system by additional or unauthorized load.
** Do not touch a person who is in contact with the electric supply, with bare hands.
** Do not climb electric poles / transmission towers.
** Do not lean on electric poles.
** Do not handle guy wire.
** Do not build house / extension of houses underneath overhead lines / in the proximity of lines.
** Do not have balconies / windows towards bare power line.
** Do not cut trees / branches near over head lines without obtaining permission from ESCOM. Do not grow trees underneath the overhead lines.
** Do not use G.I wire to electric poles for drying clothes.
** Do not carry appliances like fan, heater, iron etc. from place to place, when it remains connected to the ‘ON’ supply. The strain, on the trailing wires, would disconnect one of the wires in the plug, which would prove hazardous.
** Do not carry long metallic pipes / objects underneath overhead lines.
** Do not fly kites nearby overhead lines.

MESCOM Address

Mangalore Electricity Supply Company Limited
Post Box No:1130
“MESCOM BHAVAN”
Bejai, Mangalore
mescom.pgc@rediffmail.com