Organisation : DecorTwist
Service Name : Contact Number & Email Id
Head Office : Noida
Industry : Online Shopping
Service/Product : Gifting & Home Decor Products
Website : https://decortwist.com
|Want to comment on this post?
Go to bottom of this page.
DecorTwist Contact Number
Call : +91-8595109980
Email Id : Contact [AT] decortwist.com
DecorTwist Contact Address
G284, Sector 63, Noida 201301,
Related / Similar Customer Care : SHDHomeDecor Delhi Contact Number & Email Id
Return And Refund Policy
** We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your product arrives damaged, please send us a photo & public video of the damaged product and box within 5 days of receiving your order.
** In other words, we SHALL NOT entertain requests for replacement, return or refund after 5 calendar days from the product’s delivery date.
** If we have delivered the wrong or damaged product, we will replace the same product immediately, and there are no additional shipping charges that you would need to pay.
** We welcome requests for replacement or return on the following circumstances or terms:
** If you identify quality or a manufacturing defect on the received product.
** The product supplied is different from the product ordered.
** The product supplied must not have been used or worn out.
** The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
** The customer must supply proof of purchase or receipt of the product.
** Products under warranty (if eligible).
Process Of Return & Refund
** When requesting a refund, the customer shall share a receipt or proof of purchase along with the product’s image (in case of a broken or different product received).
** We’ll give the refund for the total amount except the amount paid towards shipping and applicable taxes if any.
** The customer shall bear transportation costs for return.
** The customer shall pack the product with due care. If the product received at the vendor’s premises is damaged or worn out, the customer shall not be eligible for a refund.
** Once the returned item is received and inspected, we shall notify the customer through email or call that we have received your returned item(s). We shall also inform you of the approval or rejection of your refund through email.
** In case of electronic payment through any mode, we shall process the refund electronically once your returned request is approved. A credit will automatically be applied to your method of payment within 7-21 business days (check with your bank)
** For COD Orders, we will issue you store credit for the amount that can be redeemed while shopping at our website.
** For any query related to the return or refund process, please get in touch with us at orders [AT] decortwist.com.