MediBuddy Customer Support Number

Organisation : MediBuddy
Service Name : Customer Support Number
Headquarters : Bangalore
Industry : Healthcare
Service/ Product : Digital Healthcare Platform
Website : https://www.medibuddy.in/contactus/

MediBuddy Customer Support Number

India’s Largest Digital Healthcare Platform. Giving customers 24×7 access to high-quality healthcare. So many ways to Reach Us from wherever you are – online, by email, over a call, in your city, or even on social media.

For Healthcheck, Consults, Medicines and Lab Tests Call us at 999999155
For Surgery related queries Call us at 080-47186330
For Insurance claims and Policy Related queries Call us at 01206937324

Corporate Office :
Tower D, 4th Floor, IBC Knowledge Park,
4/1 Bannerghatta Road,
Bangalore – 560 029

How to Track Claim MediBuddy?

SMS “CLAIMS <claim number>” to +91 96631 49992 to know the claim status

DOCUMENTS TO BE PROVIDED BY THE HOSPITAL IN SUPPORT OF THE CLAIM :
1. Detailed Discharge Summary and all Bills from the hospital.
2. Cash Memos from the Hospitals / Chemists supported by proper prescription.
3. Receipts and Pathological Test Reports from Pathologists, Supported by note from the attending Medical Practitioner / Surgeon recommending such pathological Tests.
4. Surgeon’s Certificate stating nature of Operation performed and Surgeon’s Bill and Receipt.
5. Certificates from attending Medical Practitioner / Surgeon that the patient is fully cured.

FAQ on MediBuddy

How should I book an appointment for a Health Checkup?
You can book an appointment via the following steps:
** Choose your city
** Choose your package
** Confirm tests in your package
Centre visit: Choose a date, time and location
Home sample collection: Enter your pin code and choose a date and time
** Add additional tests if needed
** Book tests for family members
** Confirm your contact information
** Appointment confirmed

How many days in advance do I need to book an appointment?
This depends on the availability of the diagnostic centres. During periods of high demand, the slots may not be available for at least 2 days from the date of booking.

Can an appointment be rescheduled?
– Yes
** Select the Profile icon on the top-right corner
** Select Track orders
** Select Re-schedule

Can an appointment be cancelled?
– Yes
** Select the Profile icon on the top-right corner
** Select Track orders
** Select Cancel

When will I receive my Health Checkup reports?
– Your Health Checkup report shall be available for download within 72 hours. Steps to download report:
**  Select the Profile icon on the top-right corner
** Select Track orders
** Select Download Report

Are any documents required to undergo Health Checkup via MediBuddy?
– You are required to carry the following documents:
** Appointment confirmation letter (Available in your Email or the Track Your Orders section)
** Government issued Photo ID Card (Aadhar Card / Passport etc)

In case of advance payment, will I be refunded for not making an appearance on the appointment date?
– Yes
** Sponsored Health Checkup Packages will be available for booking again instantly.
** Payments made through a payment gateway or a wallet will be refunded within 24 hours.

I wanted to buy medicine under cashless
Kindly ensure medicines in your order are eligible for cashless benefits. Please look for the below labels in medicine search while placing an order,
Cashless:
Medicine is available under cashless benefits
Policy Check Required:
Our team will do an eligibility check & approve eligible medicines for cashless benefits
Cash on Delivery / No label:
Medicine is not available under cashless benefits

What are the types of hospitalization expenses typically covered by my policy?
Apart from hospitalization expenses, your health insurance policy may cover several other expenses (subject to terms and caps). Expenses associated with hospitalization can typically be classified as follows:

Pre-hospitalization expenses: When you’re unwell, you will most likely consult a physician first, who gets relevant investigations done before advising hospitalization. Such medical expenses incurred before hospitalization are called pre-hospitalization expenses.

Hospitalization expenses: All expenses incurred as part of your hospital stay as an in-patient can be termed as hospitalization expenses.

Post-hospitalization expenses: Some part of your treatment may extend beyond your hospitalization. It may involve follow-up visits to the doctor, prescription medication, further investigations, etc. Such medical expenses are called post-hospitalization expenses.

Domiciliary hospitalization expenses: This typically includes expenses related to domiciliary hospitalization – at-home medical treatment (for reasons such as inability to move the patient) for more than three days for cases which in the normal course would require hospitalization. The exact circumstances / terms / exclusions related to domiciliary hospitalization would be spelt out in your policy document.