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Livpure Delhi Customer Care Service Number & Email Id

Company : Livpure Private Limited
Service Name : Customer Care Service Number & Email Id
Head Quarters : Delhi
Industry : Home Appliances
Service / Product : Water Pruifier
Website : https://livpure.com/

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Livpure Customer Care Service Number & Email Id

if you have an issue or question that requires immediate assistance, you can click below to chat live with a customer service representative. if we aren’t available, drop us an email to the left and we’ll respond within 24-48 hours.
For Sales : +91 9121230397
For Rental RO : +91 8800762226
RO Customer Care Services : 1800-419-9399

Related / Similar Customer Care : Westside Mumbai Help Line Number & Email Id


Sleep : care@livpuresleep.com
Appliances : customercare@livpure.com
Rental RO : care@livpuresmart.com
Export : export@livpure.com

Contact us :
Livpure Private Limited
Registered Office :
Z- 106/101, Rajouri Garden Extension,
New Delhi 110027 , India
CIN: U41000DL2011PTC219758

Corporate Office :
Plot No-221, Udyog Vihar, Phase-1,
Gurugram, Haryana 122016, India
Contact No +91-124-4987 400

Shipping Policy of Livpure

1. Vendor takes responsibility to package and dispatch the Products to the Buyers. The risk of any damage, loss or destruction to the Products during the course of the delivery or during transit shall be that of the Vendor.

2. Unless stated otherwise on the Product webpage, the delivery of the Products shall be done free of cost.

3. The Vendor shall make best efforts to dispatch all orders within 2 (Two) to 3 (Three) working days and have the same delivered within 2 (Two) to 4 (Four) working days after the dispatch, contingent upon the location of the delivery. Any delay in dispatch of the Product shall be communicated to the Buyer through SMS/e-mail/voice call.

4. Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Vendor for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of purchase of the Product.

5. Buyer shall be bound to accept delivery, or to ensure acceptance of delivery, of the Products upon their delivery to the shipping address. The Vendor, or the logistic service provider engaged by the Vendor will only approach Buyer’s shipping address once, for delivery of the Products, and if there is nobody available at the shipping address to take delivery of the Product at the shipping address then, Buyer shall be liable to the Vendor for such non-acceptance of the Products delivered to it. The Vendor may levy and deduct such costs, damages, penalties etc. to compensate for non-acceptance of the Products delivered to Buyer by the Vendor.

6. The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Vendor upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.

Product Return & Warranty Policy of Livpure

The Buyer should verify the Product upon its receipt.

1. Return of Product with Cause (Defect) :
** The buyer shall be permitted to return/replace a product with manufacturing defects/ tampered packaging provided the buyer informs about the same within 7 days from the date of delivery by getting in touch with the customer care service team on the e-mail id care@livpuresleep.com along with the invoice, product images and product label.
** In case the packaging has been tampered, it is recommended that the product is not opened and should be returned in the same condition.
** In case a product is delivered in the wrong quantity, colour, model, and/or size or when the Product is significantly different from the description given on the website, the buyer can return the product within 7 days from the date of the delivery of such a product.
** The company reserves the right to refuse any request claim if it doesn’t fulfil the terms and conditions.
** Failure to send the required images may result in the cancelation of said return request.

2. Return of Standard Size Mattress without Cause (10 Nights Trial Policy) :
** Return of mattresses (except custom) will be done as per the 10-night trial policy. Livpure does not offer returns without any cause on any Bedding, Home & Living products delivered to the buyer.
** If a buyer cancels a custom-ordered mattress at any time, no refund will be initiated. A refund is only valid if there is a defect after delivery ( please see warranty details for the same)
** The Product will not be allowed to be returned if the product ID/serial no. is tampered with and/or when the original packaging of the product is not available.
** A refund will be made to the Buyer once the return is reviewed by Livpure Smart Homes Pvt Ltd and this typically takes 14 days from the date of acceptance of Return.
** If you ultimately decide the mattress is not right for you, within the first 10 nights from the date of delivery, we will do our best to ensure that the return process is as hassle-free as possible.
** Please note the Exclusions to Trial Policy under “what is the return policy for 10 nights trial mattresses”

3. Refunds:
** The refund will be processed by Livpure Smart Homes Pvt Ltd. within 10(Ten) to 14(Fourteen) working days once the product reaches our warehouse and it passes through a quality check.
** Refunds will not be processed for any custom order cancelation.
** The final decision on the refund will be made by Livpure Smart Homes Pvt Ltd.
** In case any freebies are provided with the order the refund will be processed after deducting the freebies cost.

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