IDFC FIRST Bank Customer Care Number & Contact Address : idfcfirstbank.com

Organisation : IDFC FIRST Bank
Service Name : Customer Care Number & Contact Address
Headquarters : Mumbai
Industry : Bank
Service / Product : Banking Service
Website : https://www.idfcfirstbank.com/customer-care

IDFC FIRST Bank Customer Care Number

For Accounts, Credit Cards, Loans, and Other banking services, please contact us via call or email. We will be happy to help you 24×7.

Call us on 1800 10 888

** For Loan related queries the timing is 9:30 am to 6:00 pm except 2nd & 4th Saturday and Bank holidays
** For Rural Banking related queries our work timing is 9:30 am to 6.00 pm all days

IDFC FIRST Bank Contact Address

Corporate Office :
The Square,C-61,
G Block, Ground Floor
To 8th Floor Bandra Kurla
Complex, Bandra East,
Mumbai – 400051

Registered Office :
IDFC FIRST Bank Ltd
KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai – 600031, Tamil Nadu,
India

Level 1 – Customer Service :
Call Center : 1800 10 888 (24*7)
Email : banker[AT]idfcfirstbank.com
For NRI customers :  nriservices[AT]idfcfirstbank.com
If you have not received a satisfactory response at Level 1 within 7 days, please approach to our Level 2

Level 2 – Nodal Officer :
IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai –
400706, Maharashtra, India Landmark: Raheja Universal or Honda Service Center
Email ID: – nodaldesk[AT]idfcfirstbank.com
Number: – 022-41652700
Timing – Monday to Saturday – 9:30 to 18:00 (except 2nd and 4th Saturdays and all bank holidays)
If you have not received a satisfactory response at Level 2 within 7 days, please escalate to our Principal Nodal Officer

Level 3- PNO Address :
The Principal Nodal Officer:
Mr. Vipul Raj
IDFC FIRST Bank Ltd. Building no.2,
Raheja Mindspace, MIDC Industrial Area,
Shiravane, Juinagar, Nerul,
Navi Mumbai –400706, Maharashtra, India
Landmark: Raheja Universal or Honda Service Center
Email ID: – PNO[AT]idfcfirstbank.com
Number: – 1800 209 9771 (24*7)

Certain queries where there are dependencies on external parties for a resolution warrant a higher TAT towards resolution. An indicative example is queries or complaints of the following types:
** Retrieval of CCTV footage from Acquirer Banks
** Disputed POS transaction – Reversal request raised to acquirer through network
** Disputed Online payments – Reversal requests raised through third party aggregators Request / Complaint
Classification Turnaround Time (In working days)

Customer Service Policy of IDFC FIRST Bank

At IDFC First Bank, our vision is to build a world class bank, guided by ethics, powered by technology, and to be a force for social good.

1. As part of the ethical banking theme, we imbibe customer-first values in our employees. We make products that truly represent our sense of fairness and respect for our customers. You will be happy to note that wherever possible, we give something extra to our customers, and we keep charges to the minimum in the industry.

We were the first, and till date, the only universal bank to credit interest on savings account monthly so customers earn interest on interest every month. We don’t charge for “non-home branch”. On a like-to-like balance basis, we offer the highest accidental insurance, highest limits on lost-card protection, ATM and POS limits.

All digital services, NEFT, RTGS, NEFT, are free for our customers. We don’t charge prepayment charges for Fixed Deposits for senior citizens. Similarly, we don’t charge annual and joining fees on our mainstream credit cards.

We allow redemption of credit card rewards points against the next purchase. Most of these are truly unique and industry leading customer first feature. We offer many more such customer first features and the list is constantly expanding because of our “customer-first” thinking and designs.

2. Through the above, we establish our intent to provide you the best products and services, which we also translate to practice as shown in these examples. For us, customer first is not just a slogan, it is being practiced day and day out and built in our product design, processes, training, systems, and internal recognition.

3. We are a large bank serving millions of happy customers with our best intent, and it is possible that despite our best intent and efforts, there may be disputes or differences with some customers.
These could be:
a. genuine unintended errors in our service because of oversight, system issues etc. In all such situations, we try and resolve matters in the customer’s interest as much as possible.
b. There could be situations where the bank may not be directly responsible for the issue (say, a transaction dispute at a non IDFC First Bank ATM, where the resolution process could be longer or dependent on the response from the other bank.
c. Or there could be situations where we feel the Bank is not at fault at all.

4. To resolve these, we provide multiple access points including our App, call center, branches and our website to resolve concerns. In all these channels, “customer service” button is prominently displayed. Should our customers still feel the need to escalate, we request them to write to us at nodaldesk@idfcfirstbank.com .