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POCO Customer Care Number & Service Centre

Company : POCO
Service Name : Customer Care Number & Service Centre
Industry : Mobile Service
Service/Product : Mobiles,Headset,etc
Website : https://www.poco.in/

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POCO Customer Care Number & Service Centre

Call at 1800-572-7626
Email – service.in[AT]poco.net
Service hours: 9 AM – 11 PM

Poco Service centre :
Qdigi Services Limited
Address :
K 22, First Floor, Lajpat Nagar Part-2,
Near Vijay Sales Shop,
New Delhi-110024
Hours : 10:30 AM to 07:00 PM
Phone : 011-41321200

BMCP Solutions India Pvt.Ltd
Address :
F-25, 1st Floor Above KFC, Preet Vihar, Delhi-110092
Hours : 10:30 AM to 07:00 PM
Phone : 9871776325

Divine Galaxy E-Services
Address :
Divine Galaxy E-Services, Off. 156 1st Floor,
Aggarwal City Plaza, Mangalam Place, Sec-3 Near M2K Mall, Rohini,
Hours : 10:00 AM to 07:00 PM
Phone : 011-49875946

POCO Mobile Warranty Policy & Conditions

i) This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

ii) Xiaomi may conduct diagnostic tests on customers’ products to identify the causes of failures/defects. Before returning/bringing any unit for service, customer should back up all data and remove any confidential and/or personal information from the product. Xiaomi is not and will not be responsible for damage or loss of any program, data, or removable storage media.

iii) Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:
** Model, serial number, and IMEI number, if available.
** Customer’s full address and contact information.
** Purchase order number, a copy of the customer’s original invoice/receipt.

iv) Manufacturing warranty applies on:
** Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose for which the product was designed. All replaced parts are owned by Xiaomi.

v) This warranty does not cover the following cases:
** If the product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered.
** If any accessory or external part of the product is missing.
** Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.
** If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
** If it becomes dirty or damaged due to contact with chemical agents, water, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as swimming, and so forth.
** General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement.
** Warranty does not cover if the handset is rooted by the user.
** Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains.
** Any other circumstances that are contradictory or do not comply with business ethics.

vi) Xiaomi will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of “Out of Warranty” products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.

** Violations against warranty, including but not limited to customer induced damage, self-repairs, exposure to water, damage caused by misuse, alternation, rooting of mobile, failure to comply with product manual, and so on.
** Invalid warranty
** Expired warranty

POCO Grievance Support

At Poco, we strive to provide you with a seamless shopping experience and excellent customer service. We understand that occasionally, issues may arise that require resolution or addressing concerns you may have.

You can register your complaint using our Grievance Redressal Form via Poco.in or Xiaomi Service+ App. Once submitted, our team will review your complaint and initiate the necessary action:-
Our Grievance Process :
Our Grievance Redressal process is designed to ensure that your concerns are acknowledged, investigated, and resolved promptly:
Register Your Grievance :
Once your grievance is received, our team will begin investigating the issue and work towards finding a suitable resolution within 48 working hours.

Escalation to Head of Customer Service :
If your concern remains unresolved or you are not satisfied with the initial response, the issue will be automatically escalated to the Head of Customer Service. Please expect a response within 24-hours of escalation

Further Escalation to the Office of the President :
** If the issue still persists or has not been resolved within the designated time frame, it will be automatically escalated to the Office of the President. Please expect a response within 12 hours
** You can also track the status of your request through the Tracking Form and Xiaomi Service+ App

Alternatively, you can download the Xiaomi Service+ App using the provided link:
3 Level Escalation Matrix :
Grievance Desk: Where your voice is heard and understood
Head of Customer Service Desk: Expert guidance for complex issues
Office of the President: The highest level of accountability and action

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