Van Heusen Bangalore Customer Service & Support Number : vanheusenindia.abfrl.in

Organisation : Van Heusen
Service Name : Customer Service & Support Number
Headquarters : Bangalore
Industry : Online Shopping
Service/ Product : Men & Women’s Cloths
Website : https://vanheusenindia.abfrl.in/contactus

Van Heusen Customer Service & Support

For Voice Support :
8105060501
7 DAYS A WEEK
10 AM TO 7 PM
For Online Queries :
HAPPYTOHELP[AT]ABFRL.IN

For Store Related Queries :
Toll-Free Number : 18004253050
Monday To Friday- 9am to 9pm
Saturdays & Sunday- 9.30am to 6pm
CUSTOMERSERVICE[AT]ABFRL.ADITYABIRLA.COM

Related / Similar Customer Care : GAS Jeans Mumbai Customer Service Number, Email Address

For Franchisee Related Queries :
PARTNER.MFL[AT]ABFRL.ADITYABIRLA.COM

Corporate Address :
Kh No 118/110/1 Building 2 Divyashree
Technopolis Yemalur Post, Hal Old Airport Road,
Bengaluru, Karnataka 560037
CORPORATE.SALES[AT]ABFRL.ADITYABIRLA.COM

Order And Payment of Van Heusen

How do I know my order is confirmed?
Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid.
For any concerns please email on happytohelp[AT]abfrl.in

How to check current status of my order?
‘My Orders’ page would provide you with complete information of your order including the order status, payment status and tracking details.

Do you deliver in my location?
The delivery in your pincode and estimate time of delivery can be checked on our order page by entering the pincode in ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pincodes in the country.

Can I add more items after placing the order?
Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.

How can I cancel my order?
Once you have placed an order, the details of your order populate in your ‘My Account’. You can cancel the order or specific items before the order gets processed. Alternatively, you may choose not to accept the order while delivery and we will refund the amount to you.

What all payments methods accepted?
The payment options we support are:
**Credit Card
**Debit Card
**Net Banking
**Paytm Wallet
**UPI
**Credit points/Loyalty Points
We process all online payments through Paytm which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions..

Any there any hidden charges or additional charges I pay?
There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.

My Payment has failed? What should I do?
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email.

My account has been debited but order not confirmed? What should I do?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.

What happens to my loyalty points/ credit points if the payment fails or order is cancelled?
In case of order cancellations or payment failures, any credit point or loyalty points debited from your account will be added back within 48 hours.

Order Tracking for Van Heusen

How are the products delivered to me?
Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

How can I track my order?
Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

What is the estimated delivery time?
The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in north east India & J&K etc may take 5 to 7 days. You could enter your pin code at the product view page to know the exact estimate time of delivery.

Would I receive all products in the order together?
Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.

Why did I receive only part of my order?
The reasons why you would have partially received the order could be:
**We shipped out your items in two different shipments. The other would still be in transit.
**The stock for the remaining items was not available. In this case, you will receive a cancellation no-tification via email and the refund for the items will be initiated. Same can be checked in your ac-count in ’My order’ page.

What are the shipping charges I have to pay?
None. We offer free shipping within India on all products purchased on its website.

What should I Do if I miss my delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We’ll also drop you a call, in case you miss the delivery to understand your delivery requirements.

Do you delivery internationally?
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.

I have a missing product in the Shipment received/ Received a tampered packaging shipment. What should I do?
In an unlikely event you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take that up with our logistics partner and will help you with regards to it.

I got an email/sms saying the product has been delivered, but I haven’t received any delivery. What should I do?
Sometimes, the delivery partner hands over the order to the neighbour or the entry security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail and we’ll investigate the issue with our logistics partner.

Can I modify the address/Phone number for the delivery?
Yes. As long as we have delivery capabilities in the modified address you want delivery in, you can change the address or contact details for the delivery. Please drop us a mail with the requirements and we’ll get it done for you.

Can I check the product before accepting the delivery?
Unfortunately, we do not offer open delivery, and you can not check the product before accepting it. However, in case you do not like the product, you always can return the product back as per our return policy under 30 days no questions asked returns.

Refunds, Returns & Exchange of Van Heusen

What is 30 days no questions asked policy?
We have a flexible 30 days no questions asked returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met:
**Product is unused, unwashed and in original condition. You are welcome to try on a product but please take adequate measure to preserve its condition
**The price tags, brand tags, shoe-box and all original packaging must be present
**The product must be returned within 30 days

How does the return process works?
In case you wish to return the product, please follow these steps:
**Go the ‘My Order’ and select the order from which you wish to return the items
**Click ‘Return Product’ option
**Please select the reason for return
**Select where you want your refund back at a) Original Mode of Payment b) Credit Points
**Select the address where you want the pickup to be done from
**A return id will be generated against that product
**A pickup agent will come and do the Quality Check on the product you are returning to ensure return conditions are met
**Post the successful pickup, your refund will be initiated in next 2-3 working days
**Once the refund is initiated, the amount will be reflecting in your statement within 5 working days

When can I not return my product?
You will not be able to return the product in the following conditions:
**The return window of 30 days is over
**The quality check of the product is not successful
**The product is non-returnable (Masks and Intimates)

Can I return the product to the delivery person in case I don’t like it?
No. In case you wish to return the product, please create a return for the product and hand over to the pickup agent assigned to pick up your product.

When will I get my refund?
Your refund is initiated within 2-3 business days post successful pickup of your product. It would take 3-5 working days post initiation from our end for the refund to reflect in your bank account/credit card statement.

Which are the products that can not be returned?
To maintain the hygiene standards of the products, we do not offer returns on masks and intimate products. However, if you’ve received a non-returnable product in a damaged/defective condition, please drop us a mail with pictures attached immediately to initiate a request for refund.

Do I have to return the whole order?
No. You can select the products in the order which you wish to return from our ‘My Orders’ page in your account