HNGPL Customer Care Number, Contact Address : Haridwar Natural Gas

Company : Haridwar Natural Gas Pvt. Ltd. HNGPL
Facility Name : Customer Care Number, Contact Address
Head Quarters : Haridwar
Industry : Gas
Service / Product : Gas Services
Website : https://hngpl.in/

HNGPL Customer Care Number

Customer Care No:
761-771-4400
Emergency Contact:
999-739-9976 / 941-207-3660

Registered office :
HNGPL COCO CNG Station,
Khasra No. 569-570,
Near Govind Garden, Ranipur Jhal,
Jwalapur, Haridwar,
Uttarakhand – 249404

Related / Similar Customer Care : Megha City Gas Distribution Hyderabad Customer Care, Toll Free Number & Address

HNGPL Office Contact Address

Haridwar Natural Gas Pvt. Ltd.
New Haridwar Colony, Behind Matrichaya Medical
Centre Ranipur Mode Haridwar- 249401
UTTARAKHAND
Contact e-mail: info[AT]hngpl.co.in
Contact Number: 1800 1804 131/ 01334-220333
(during office timings)

FIRE CONTACTS:
Mobile: +91 9068880762
Landline: 01334-220-333
Toll Free: 1800-180-4131
E-Mail: fireandsafety[AT]hngpl.co.in

HNGPL CNG STATION:
HNGPL CNG Company owned company operated (coco) Retail outlet:
Address: NH-58(New NH-334), Ranipur Jhal,
Bahadrabad, Haridwar-249404(Uttarakhand)
Mobile: +91 7617774040
E-Mail: qrcng[AT]hngpl.co.in

OFFICE TIMINGS:
Monday – Saturday: 9.15 AM to 5.45 PM
All Sunday, 1st and 3rd Saturday: office closed.

OPERATION AND MAINTENANCE:
Haridwar Natural Gas Pvt. Ltd.
Mobile: +91 9997399976
Landline: 01334-220-333
Toll Free: 1800-180-4131
E-Mail: operations[AT]hngpl.co.in

BILLING:
DPNG Billing Contacts:
Mobile: +91 7617714400
E-Mail: qrdpng[AT]hngpl.co.in

FAQ on HNGPL

What to do in case of emergency ?
Call HNGPL helpline in case such a situation arises. Do not under any circumstances tamper with any equipment on your own.

What to do if we are not at home for long time ?
In case you are traveling or not going to be using the connection for a long period, turn the main connection valve of your home off. Also, open all windows and doors when you turn the connection on again.

What kind of stoves are best?
Always use stoves and burners bearing an ISI mark only.

Can we clean rubber tubes ?
Yes, you can regularly clean the rubber tubes with a wet cloth. You must also ensure that you do not accidently loosen the connection, or keep hot utensils near the gas pipe. When cleaning the burners, allow some time for the burners to cool down to avoid burning yourself. Then use soap and water to clean. Also, let the burners dry before reusing them.

Can we identify PNG odour ?
Yes, though PNG is naturally odorless, a special substance is added to PNG to give it a distinct odor.

What to do in case leakage ?
Open all doors and windows, cease any cooking and turn off the gas and call HNGPL’s helpline in case you smell leakage.

What’s in natural gas?
PNG is mainly methane – CH4 with a small percentage of other higher hydrocarbons. The ratio of carbon to hydrogen is least in methane and hence it burns almost completely making it the cleanest fuel. It is procured from the oil / gas wells and transported through a network of pipelines across the country.

Is the supply of PNG regular ?
Yes, the supply is absolutely regular. The pipeline distribution network is based on an on-line supply system that consists of safety valves and regulators that control and monitor the gas supply and pressure, and assist in identifying system leaks. Thus an un-interrupted supply at a constant pressure is assured.

What changes are required for conversion of an LPG appliance to be PNG friendly ?
PNG works on a cooking appliance just like LPG does. Converting an existing LPG appliance to a PNG friendly one is done by trained IGL technicians, and at no extra cost.

What becomes of the LPG cylinders after the cooking appliance gets converted ?
The LPG connection can be surrendered to the respective oil company and security deposit refund obtained.You are under obligation to discontinue the LPG connection as per the Ministry of Petroleum & Natural Gas directive dated 23.09.09 according to which both LPG & PNG connection can not be availed at the same address (even under different names / relations). If however you do not submit the same within 60 days of completion of PNG connection as per the directive, PNG supply shall be discontinued.

What is a domestic PNG connection ?
A domestic PNG connection includes conversion of one LPG appliance to PNG, laying of associated galvanized iron (GI) pipeline network, along with necessary fittings, pressure regulator and a meter.

What is the cost of getting a PNG connection ?
Cost of PNG connection is dependent on the type of house and installation charges are as applicable at the time of registration. Applicable interest free refundable security deposit is to be deposited for a PNG connection.

What is the system of billing ?
Billing is based on the meter readings taken by the authorised HNGPL staff once in two months for the domestic consumers. The bills are delivered at the customer’s residence. The payment of the bills can be made by using any of the payments modes specified under ‘Payment Modes’ in PNG section.

How are customer queries and complaints attended to ?
We have 24 hour helpline service for attending to your queries / complaints. Our network of control rooms are manned 24 hours by Engineers and trained technicians to address any queries / complaints.