Zouk Customer Contact Number, Email Address

Organisation : Zouk
Service Name : Customer Contact Number, Email Address
Headquarters : Thane
Industry : Online Shopping
Service/ Product : Bags, Footwear, Wallets
Website : https://zouk.co.in/pages/contact-us

Zouk Customer Contact Number, Email Address

There are multiple ways now to reach us –
Email – online[AT]zouk.co.in – best for all order and product-related queries. We typically take 24 to 48 working hours to respond to any query. Thank you for being patient with us.
Timing – 10 AM to 7 PM

Our physical address :
K6, First Floor, Shree Arihant Complex,
Reti Bunder Road,
Kalher, Bhiwandi, Thane,
Maharashtra – 421302

Related / Similar Customer Care : Veirdo Ahmedabad Customer Helpline Number, Contact Address

Phone Support :
Contact Number – +918069454521 (Kindly ensure to prefix your call with the country code +91)
Timing – 10 AM to 7 PM
Days – Mon to Sat

Zouk Store Locator

Nexus Seawoods Mall :
Mumbai :
1st Floor Nexus Seawoods Mall Plot No R1 Sector 40 Node,
Seawoods Station Rd,
Nerul East, Sector 40, Nerul,
Navi Mumbai, Maharashtra – 400706
Store Timings: 11:00 am – 10:00 pm

Brigade Orion Mall :
Bengaluru :
UG-10A, UG Floor, Brigade Orion Mall,
Brigade Gateway,
Municipal No.26/1 Subramaya Nagar,
Municipal Ward No.94,
Rajajinagar, Extension, Malleshwara,
Bengaluru, Karnataka 560055
Store Timings: 10:00 am – 10:00 pm

Lulu Mall :
Bengaluru :
1st Floor, Gopalapura,
Binnipete, Bengaluru,
Karnataka 560023
Store Timings : 10:00 am – 10:00 pm

Gulshan One29 :
Delhi NCR (Noida) :
Brands Unlimited, Ground Floor,
UNIT NO. GF-01- 08 AND FF-101-112, GULSHAN ONE29,
Greater Noida Expressway, Sector 129,
Noida, Gautam Buddha Nagar,
Uttar Pradesh, 201304

Exchange & Return Policy

We take utmost care to give you a good shopping experience. For this, we offer an Easy Exchange and Return on all our Footwear products. We do not offer exchange or refund on our Bags and Wallets.

Exchanges are not possible on wallets purchased during the SALE.

Exchanges on Zouk footwear are currently accepted only in the following cases:
** In case you wish to exchange the size.
** You have received a defective or damaged product
** Wrong product was delivered to you.

Terms & Conditions:
** If you wish to exchange or return any footwear, you need to raise the concern within 48 hours from the delivery date. Click here to raise the exchange or return request.
** For exchange or return, the footwear purchased must be unused and in the same condition in which you received it.
** The product should be in their original packaging accompanied by a tag and proof of purchase.
** The footwear will be checked by the quality assurance partner during the pickup of the product. Failing to meet any expectations, the product will not be accepted for exchange or return.
** In case of return, the refund will be processed as a Zouk Gift Card which you can use in the future only on our website. Please note, that we do not provide any monetary refunds.
** For products purchased from third-party sources such as offline stores, Shoppers Stop, EBOs, and online marketplaces (e.g., Myntra, Amazon), exchanges and returns must be coordinated directly with the respective purchase point.

How to process an exchange or return :
** Click here to raise an exchange or return request.
** Once an exchange or return request is raised, our team will approve the request within 24 hours.

** Once a request is approved, reverse pickup will be arranged. Our quality assurance partner will come for the pickup. The quality assurance partner will check the footwear during the pickup of the product. Failing to meet any expectations, the product will not be accepted for exchange or return.

** In the case of Exchange, once the reverse product gets delivered to our warehouse, an exchange order will be created.
** In the case of Returns, once the reverse product gets delivered to our warehouse a refund will be issued as a gift card.
** The exchange or return process takes approximately 10 – 15 working days.