Healthklin Ludhiana Customer Care Helpline Number, Email Address

Organisation : Healthklin
Service Name : Customer Care Helpline Number, Email Address
Headquarters : Ludhiana
Industry : Online Shopping
Service/ Product : Health Care, Medical Products
Website : https://www.healthklin.com/

Healthklin Customer Care Helpline Number

Call us on (+91) 9814-56-9814 (Mon-Sat, 11am To 6pm IST)
(+91) 7009-77-2944
Email : contact[AT]healthklin.com
Customer Support: Mon-Sat, 11am to 6pm (IST)

Contact us :
Anand Surgical
Unit: Healthklin
# 25, Manmohan Market,
Pindi Street,
Ludhiana – 141008 (Punjab)
INDIA

Related / Similar Customer Care : Piramal Pharma Mumbai Customer Care Number, Email & Contact Address

FAQ on Order Shipping & Delivery

Do you ship to outside India?
-For retail orders, we only ship within India.
– For bulk requirement , we offers shipping outside India also.

How can I find out if Healthklin delivers to my location?
You can find out if Healthklin delivers to your location by using the pincode checking serviceability tool located on all product pages. Healthklin keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.

Is it possible to order a product that is ‘Out of Stock’?
Unfortunately, you can’t order Out Of Stock product, but please use the “Notify Me” feature and we will let you know once it is available for sale at healthklin.com.

How do I know my order has been confirmed?
On the completion of payment process, you will get a confirmation that your payment has been processed successfully. You will get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order details.

For COD orders, you may get a confirmation phone call from our side to just verify your details to enable us for dispatch the order.

When and how can I cancel an order?
You can cancel your order before it reaches the “Order shipped” state but an order cannot be cancelled if it is already shipped. You can cancel an order by doing following steps :
1. Go to ‘My Account’ option
2. Then choose ‘Orders History’ option
3. Find the Order Number you want to cancel here and press ‘Cancel Order’ button (Red Color)
OR
You can also cancel an order by sending us an email on : [email protected] to us with the order number.

How can I track my order?
As soon as we ship your order, you receive an e-mail and sms notification with a link to track your order. You can also track an order by visiting My Orders section from your account OR you can use Track Order option to check status of your order with below steps
1. Enter your registered email id.
2. Enter your Order no. and by pressing ‘Check Status’ option you will get the complete tracking details of your order.
NOTE : Online tracking usually goes live within 24 business hours after shipping.

What is the estimated delivery time for an order?
We always ship your orders by leading and best logistics partners available at your location. Usually we will dispatch an order within 24-48 working hours.

The delivery time of your order depends upon your location after dispatch. It can be deliver between 2-3 working days in Metro Cities.For the rest of cities it would take 2-6 working days. Deliveries to North East region may take 3-8 working days or longer.Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

NOTE : The delivery days timeline shown thru pincode check tool is the estimated time to deliver an order but it may vary depending upon the delivery location or due to holiday falls in your order and delivery date or due to some courier partners not work on Sundays.

What are the shipping charges on healthklin ?
All orders above Rs.599 will be delivered free (no shipping charges).We bear all the GST/sales tax and there is no additional charges that you have to pay at the time of the delivery. You will pay exact amount which is shown on your invoice (except entry tax if applicable).However, if you order amount is less than Rs.599, a nominal flat shipping charges Rs.50 would be charged.

Note: Our prices are all inclusive. All taxes are included with the list prices except Entry Tax, if applicable in your region.

What if the product received is in damaged condition?
If you find, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at (+91) 9814-56-9814 or email us at [email protected] mentioning your Order ID. We will look at immediately and ensure that a brand new replacement is issued to you with no additional cost.

How we receive our Order sent on Cash on delivery mode?
Pay cash to the courier person at the time of delivery.The courier person will not accept cheques or demand drafts, please pay only cash.

Note : You have to pay cash before opening the parcel to the courier person.

Can I do changes to my Order?
It is not possible to make changes for any order.If you want to change anything,the order needs to be cancelled and then re-ordered. However you can cancel your order by login to your account and go to My Orders section. Here you will find option to cancel the order if the order has not shipped yet or send us an email on Call us on +91-9814-56-9814

How much time do you take to dispatch an order?
We do our best to process and dispatch orders as soon as possible. Usually, all orders are processed within 24-48 working hours.

How do you dispatch your orders?
We dispatch all orders through leading and best courier partners such as Bluedart , Delhivery, Ecomm Express, XpressBees. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

Can I pay in installments (EMI) for my purchase?
Healthklin offers you the option to pay for your purchase with EMI thru Credit Card. If you choose for an EMI transaction, the entire price of the order is converted into an EMI (3 months, 6 months etc. depending upon your chosen option) and charged to your credit card in every billing cycle.

NOTE : The Order value should be more than Rs.3000 to choose EMI feature.EMI is not available for all products.

Can I make payment by selecting 2 modes of payment for single order?
Unfortunately, you can’t choose 2 modes of payment for single order. You have to choose one method to pay among the payment options available.

Why did my Payment Fail?
Payment failure can happen sometimes due to various reasons such as:
-Card Security Code failed
-Insufficient funds
-Payment Gateway Problem
-Website Issues
-Slow Internet Speed
-Verification Failure
Please check on any of the above issues before you will attempt the purchase again.

Returns & Refund Policy

What is your policy of Returns & Refund ?
We offers 7 days return policy.Please see our Return and Refund Policy in Information Section for complete details.

How to create a Product Return Request ?
It is very easy to create a product return request. You may register your return request by sending an email with the Order No. at :
OR
Please see below steps to create RMA(Return Management Authorization) for product return:
(1) Visit Order History section and click on View Order option.
(2) Here you will find an option ‘Return’. Click on this option to fill up the Product Return Form with complete details and click on Submit.
(3) After reviewing your return request (subject to our return & refund policy), we will inform you the procedure to return the product back to us.

Can I provide a different address for Reverse Pickup ?
Yes, a different address can be provided for the reverse pickup but it is subject to availability of Reverse Pickup at the pincode you have provided.
NOTE: If the pickup address is different from the address on which your order has been delivered then please provide us the complete address with pincode in the details section while creating your return request.

How long it will take for a Refund to happen?
Any refund initiated from our side takes approximately 2 to 10 working days to reflect in your account.