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sgrlimited.in Sitara Customer Care Number, Toll Free, Email Address : SEWA Grih Rin

Organisation : SEWA Grih Rin Limited (Sitara)
Facility Name : Customer Care Number, Toll Free, Email Address
Head Quarters : Gurugram
Industry : Finance
Service/Product : Loan & Financial
Website : https://www.sgrlimited.in/Contact.aspx

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Sitara Customer Care Number

Toll Free : 1800 11 3909
Email : contact[at]sgrlimited[dot]in
Phone Number :
Contact us :
8th Floor, Tower C, Building No. 8,
DLF Cyber City,
Gurugram – 122002

SEWA Grih Rin Branch Address

We are operating in 75 branches across 9 states in India.
UJJAIN : Office No. 202,
2nd Floor , Old No. 269,
Block No. 36, New No. 27,
Amar Singh Marg Freeganj Ujjain (M.P.) 456010
Call Us: 0734-4013779

Shop No. 402 & 403, Fortune Business Center 165, RNT Marg,
Chhoti Gwaltoli,
Indore, MP – 452001

Office no. 415, 4th floor Pukhraj corporate building,
Navlakha Indore – 452001
Call Us: 0731-4003554

Office no 510, Fifth Floor, Benchmark Business Park,
Block No. A3 PU 4 ,SCH No 54, Vijay Nagar,
Indore, Madhya Pradesh- 452010

Vidisha :
1st Floor, Avika Complex, Near Convent School, Ward No. 30,
Sherpur Munjapta, Servey No. 327/1/1/2,
Vidisha, MP – 464001

Dhar :
1st Floor, Basant Vihar Colony (Nouganv Bujurga Bhawan),
Survey No. 1090 Part, Near Dev Hotel, Court Road,
Dhar, MP – 454001

Barwani :
2nd Floor, 35/4, Ganga Nagar,
Anjar Road,
Barwani, MP – 451551

Office No. 101, First Floor, Sai Lila Building, 26, Agroha Nagar,
Behind Sheeba Hotel, AB Road, Dewas-455001, Madhya Pradesh
Call Us: 07272-471707

UG -3, 4 and 5, Ground Floor,
Samrat Square, Near Syndicate Bank,
Pithampur, Madhya Pradesh – 454775
Call Us: 9294679294

Unit No. MZ-04, IIDC Plaza , Plot No. 39,
City Centre, Gwalior – 474002, Madhya Pradesh
Call Us – 0751-4700343/4094987

Plot No. 11/103, New No. 14/194/25 and 27,
1st Floor, Ratlam Mohalla Dot ki pull, Ratlam,
Madhya Pradesh – 457001

2nd Floor, RK Tower, khasara No. 110/64,
Vishu Nagar, Parasiya Road, Noniya Parval, Chhindawara,
Madhya Pradesh – 480001

Office No. 102, 1st floor, Plot No. 190 (West Part),
Nayapura Road, Lakkad Pitha, Above Fullerton India,
Nearby Maharana Pratap Bus Stand, Mandsaur,
Madhya Pradesh – 458002

Ground Floor, 329, Babu Ramcharan Vaishya Marg,
Padawa, Khandwa, Madhya Pradesh – 450001

Ground Floor, 300, Ward No-9,
Diverson Road, Near of IDFC Bank,
Ravindra Nagar, Khargone,
Madhya Pradesh – 451001

3rd Floor, Plot No-5 & 6, MP Nagar Zone-1,
Near of Railway Line, Bhopal,
Madhya Pradesh – 462011

Sitara Grievance Redressal Policy

** SEWA Grih Rin Ltd. (SGRL), is a low-income housing finance Company focused on providing access to Housing Finance to poor women and their families engaged in informal sector trades.
** Considering the market segment, the Company caters to, it is imperative to make customer service and customer protection central to its entire operations.
** Most importantly, the Company believes that customer service is an important tool for sustained business growth.
** Prompt and efficient service is essential to retaining existing relationships and nurturing new ones. Therefore, the Company accords high priority to customer satisfaction.

Grievance Redressal Mechanism:
** Considering the segment, the Company is catering to, the Company is committed to serve the customer and making her experience with the Company a rewarding one not only through the tenure of her loan but if required even afterwards.

** However, if a customer is not satisfied and finds any deficiency in service through the process of loan sanction and during the loan tenure, she may feel free to lodge complaint with the Company. The Company shall ensure prompt redressal of all complaints and use it for effecting necessary changes to improve the services further.

The procedure for registering a complaint is as follows:
a) In case of any complaints the complainant may first meet the Grievance Redressal Officer (GRO) appointed by the Company. The customer can also call on the Toll-Free number and talk to GRO or write a mail to GRO.

The details of GRO is as follows:
Ms. Sunila Sweta Minj
Assistant Manager (Operations)
Registered office:
1st Floor, 216/C-12, Old No. C-12,
Plot No. 13-B, Guru Nanak Pura,
Laxmi Nagar, Delhi – 110092
Phone: 011-4352-1832
Corporate office:
Building No. 8,
Tower C, 8th Floor
DLF Cyber City,
Gurugram – 122002
Phone: 0124-4271-750
E-mail: sweta.m[AT]sgrlimited.in/ complaints[AT]sgrlimited.in

b) On registration of a complaint, the Grievance Redressal Officer (GRO) shall provide acknowledgement/response within a week to the complainant along with unique complaint identification number and request the complainant to use the number in all future conversation and correspondence.

** The acknowledgment letter shall contain name and designation of official. If the complaint is relayed over phone at company’s helpdesk or customer service number, the customer shall be provided with complaint reference number and be kept informed of the progress within a reasonable period of time.

** After examining the matter, company shall send the customer its final response within maximum 30 days/6 weeks depending on type of grievance/request.
**  If more time is required, in the interim, the company will inform expected timeline to such customer and he/ she should be informed how to take his/ her complaint further if he/ she is still not satisfied.

c) If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Chief Business Officer of the Company.
Shailendra Kumar Gupta
Chief Business Officer
Registered office:
1st Floor, 216/C-12, Old No. C-12,
Plot No. 13-B, Guru Nanak Pura,
Laxmi Nagar, Delhi – 110092
Phone: 011-4352-1832

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