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Red Wolf Customer Care Number, Email Address : redwolf.in

Organisation : Red Wolf
Facility Name : Customer Care Number, Email Address
Head Quarters : Mumbai
Industry : Online Shopping
Service/Product : Men & Women Cloths, Accessories (Cartoon Characters)
Website : https://www.redwolf.in/contact-us

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Red Wolf Customer Care Number, Email Address

** For any issues related to orders, addresses, payments and deliveries – please mail us at orders[AT]redwolf.in.
** For any enquiries regarding social media collaborations, college festivals and sponsorships – please mail us at social[AT]redwolf.in.
** For business and marketing enquiries only – please mail us at marketing[AT]redwolf.in.
** You can also call us on +91-98927 29300 (Monday – Friday) between 10 AM and 5 PM for order related queries.
** For just about any thing else (including bulk orders and kind comments) – please mail us at contact[AT]redwolf.in and someone will get back to you for sure.

Our Location :
Red Wolf Apparel LLP
– Unit 15, Patel Industrial Estate,
Building no. 2, behind Range Office, Gauraipada, Vasai east,
Maharashtra 401208, India

Registered Address:
Red Wolf Apparel LLP
– 71, 7th floor, Chanakya,
Dr. M.B. Raut road, Shivaji Park, Dadar west,
Mumbai 400028

Redwolf Delivery Information

How long will it take for my order to arrive?
** Orders placed before 8:30 AM are usually shipped out from our warehouse on the same day on all working days (Mon-Sat).
** Those placed later or on a Sunday or on Public holidays are processed and shipped out on the next working day.
** Once shipped out from our warehouse in Mumbai, deliveries usually happen within 5-7 working days depending on your location.
** If your shipping address is in a remote area that is not easily accessible by regular courier companies, the delivery of your order may take a little longer.
** In case of unforeseen circumstances such as strikes, natural disasters, acts of God or inter-galactic rioting, the delivery time may increase by a few days.

What if my order contains a Print on Demand (POD) product?
Face Masks, Phone cases, Coffee Mugs, DTG T-shirts, Coasters, Posters and Fridge Magnets are Print-on-demand products and are custom made for you once you place an order. These products usually take 3-6 working days (excluding Sundays and bank holidays) to be manufactured and shipped out from our warehouse. If your order contains a mix of POD and stocked products, the entire order will be shipped together once your POD products are ready.

How do I track my order?
You will receive an e-mail with your courier tracking link once your order is shipped out from our warehouse. You can also find the tracking information from your Order History page. Do check your e-mail spam folder in case you can’t find the e-mail from us.

Are there any shipping charges?

** All Prepaid orders above Rs. 499 enjoy Free Shipping all over India!
Shipping charges of Rs. 60 will apply to all orders below Rs. 499.
** Cash On Delivery (COD) orders incur an additional handling charge of Rs 50 per 500 grams (approximately 2 t-shirts). This amount is calculated based on your cart weight and displayed on the checkout page before you confirm your order
** For any specific details regarding shipping please contact us at orders[AT]redwolf.in

What if a product is currently out of stock in the size I want?
** We usually replenish our stock as soon as possible. You can leave your email address in the dialogue box that pops up when you try to add an item that’s out of stock to your cart to receive an email notification as soon as it’s back in stock.
** Drop us an email at orders[AT]redwolf.in if you have any questions.

What if I need an urgent delivery?
Please get in touch with us at orders[AT]redwolf.in and we will be happy to help you out.

Do you ship internationally?
Not at the moment.

What are the charges for a bulk order?
Please contact us at contact[AT]redwolf.in with your queries.

Red Wolf Return Policy

We at Redwolf strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at orders[AT]redwolf.in.

What is Redwolf’s Exchange Policy?

** If you are unhappy with the product that you have received or need a size change, you can request a return for it from your Orders Page.
** Once the returned item(s) are received back, they will be checked and we will issue credits in your Redwolf Wallet for the value of the products returned.

** A return handling charge of Rs. 50 per product will be applied, except in the case of a wrong or defective product sent. Alpha Members are entitled to free returns and will not be charged any return handling fees. Cash on Delivery handling charges and shipping charges are non-refundable. You can then use these credits to place a new order.

** Items will have to be unused and returned within 15 days of delivery.

I have received a wrong/defective product. How do I proceed?
** Please request a return for it from your Orders page and mention the error or defect in your order.
** Please raise a return request or inform us by sending a mail to orders[AT]redwolf.in within 48 hours of delivery in case you have received a wrong product. Taking a video of opening the package will help in a quick resolution for damaged or defective products.
** Please inform us by sending a mail to orders[AT]redwolf.in within 48 hours in case you have not received your order but you have received an email or SMS saying that your order is delivered.

What sort of checks do you do for Returned products?
We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.

What if my pincode is not supported for Reverse Pickups?
We request you to self-ship the product to us. We will credit your Redwolf Wallet with credits worth Rs.100 in lieu of the shipping costs in case you received a wrong or defective product.

How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

You can courier the product(s) using any cost-effective courier solution or speed post to the following address:
Red Wolf Apparel LLP
Unit 15, Patel Industrial Estate,
Building no. 2, behind Range Office,
Gauraipada, Vasai east, Maharashtra 401208, India

 Do credits in my Redwolf Wallet have an expiry date?
No – credits do not have any expiry date and can be used with a future order.

Can I return some products out of a larger order?
Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.

Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.

Is there any limit on the number of times the same product can be returned.
Yes, the same product can not be returned more than 2 times. We reserve the right to refuse a return in case of any abuse of the Returns process.
If you have any further questions about the return/exchange policy then please contact us at orders[AT]redwolf.in

Redwolf Grievance Information

Order Related Information :
E-mail is the fastest way to get information about your order related queries.
Please mail us at: support[AT]redwolf.in or call on +91 – 98927 29300 (Mon-Fri, 11 AM – 5 PM).

Grievance Officer contact information for users in India :
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019, consumers may send any communication regarding grievance redressal addressed to the contact information below:
Grievance Officer
Vivek Malhotra
E-mail: contact[AT]redwolf.in

Redwolf can be contacted at the following address:
Unit 15, Patel Industrial Estate, Building no. 2, behind Range Office,
Gauraipada, Vasai east, Maharashtra 401208, India

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