Organisation : Casleisure Private Limited (Caslay)
Service Name : Contact Address, Number & Email ID
Head Office : Bangalore
Industry : Online Shopping
Service/ Product : T-Shirts, Hoodie and Jackets
Website : https://caslay.in/pages/contact-us
Caslay Address Contact Number & Email ID
Email: orders [at] caslay.in
Contact Us: +91 8618425780
Related / Similar Contact : MAI Lucknow Contact Number & Email ID
Reach Us:
Casleisure Private Limited
#10/2, Meenakshi Plaza, 2nd Floor,
Sarjapur Main Road, 1st Block Koramangala,
560034 Bengaluru Karnataka, India
Caslay Shipping Policy
Shipment Processing Time:
** All Orders Are Processed Within 2-3 Business Days. Orders Are Not Shipped On Sundays and Indian Holidays.
** All orders are delivered in 7-10 working days.
** If We Are Experiencing a High Volume Of Orders, Shipments May Be Delayed By a Few Days.
** Please Allow Additional Days In Transit For Delivery. If There Is a Significant Delay In the Shipment Of Your Order, We Will Contact You Via Email Or Telephone.
Shipping Rates & Delivery Estimates:
Shipping All Over The Republic Of India Will Be Free Of Cost. Delivery Delays Can Occasionally Occur.
Shipment To P.O. Boxes (or) APO/FPO Addresses:
Caslay Does Not Ship To APO/FPO/DPO Addresses.
Shipment Confirmation and Order Tracking:
You Will Receive a Shipment Confirmation Email Once Your Order Has Shipped Containing Your Tracking Number(S). The Tracking Number Will Be Active Within 24 Hours.
Damages:
** Casleisure Private Limited is Not Liable For Any Products Damaged Or Lost During Shipping. If You Received Your Order Damaged, Please Contact The Shipment Carrier To File a Claim.
** Please Save All Packaging Materials And Damaged Goods Before Filing a Claim.
International Shipping Policy:
We Currently Do Not Ship Outside India.
Caslay Return & Exchange Policy
1. We offer 7 days of hassle-free returns & exchange from the date of delivery. We also offer reverse pick-up services at no additional costs or charge only once per order. Printed products will not be eligible for any Returns & Exchange.
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin- code.
3. For all return orders, a refund will be provided in the form of Store Credit once the return has reached our warehouse and has passed all QC checks.
4. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund will not be provided.
5. Once a return is placed it usually takes 24 working hours for approval. Once approved our courier partner will attempt pickup within 2 working days.
6. Once picked up it usually takes 8-10 working days (sometimes earlier) for the return to reach our warehouse. Our team will perform QC within 24-48 hours.
7. COD charges are Non-Refundable.
8. You can get in touch with us about any issues at our customer support portal or drop us a line at orders@caslay.in or Contact Us: +91 8618425780 and we will be happy to help. For a faster response. All queries will be solved between Monday-Saturday, 11 am-7 pm. All pending queries will be solved on priority the next day.
9. Please note that we do not solve customer queries on Instagram, Facebook, or any social media platforms.
10. Cancellations will only be possible till the order has not been dispatched from our warehouse.