RENÉE Cosmetics Ahmedabad Customer Support Number : reneecosmetics.in

Organisation : RENÉE Cosmetics
Service Name : Customer Support Number
Head Office : Ahmedabad
Industry : Online Shopping
Service/ Product : Cosmetics Products & Beauty Products
Website : https://www.reneecosmetics.in/

RENÉE Cosmetics Customer Support Number

If you have an issue or concern that requires assistance, you can click the button below to seek assistence with a Customer Service representative. If we aren’t available, drop us an email to the left and we will get back to you within 12-24 hours!

Call : 1800 103 8909
Email : hi [at] reneecosmetics.in
Address : Garden View, Sindhu Bhavan Marg, Bodakdev, Ahmedabad, GJ 380054 INDIA
Operating Hours: MON to SAT: 11:00AM – 07:00PM

RENÉE Cosmetics Shipping Policy

How does the delivery process work?
** Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
** After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
** Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

What is the estimated dispatch time?
We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays)

What is the estimated delivery time?
The orders are estimated to be delivered within 2-4 business days from the dispatch date. (Excluding Government impositions and natural calamities)

RENÉE Cosmetics Return Policy

At Renée Cosmetics, we are committed to delivering high-quality products and a seamless shopping experience. This policy outlines the conditions under which returns, refunds, and replacements may be considered. All terms comply with Indian e-commerce guidelines and the Digital Personal Data Protection (DPDP) Act, 2023.

General Terms:
** All cosmetic and skincare products are non-returnable and non-refundable due to hygiene and product integrity standards.
** Products that have been opened, used, tampered with, or damaged after delivery cannot be accepted for return or refund.
** Renée Cosmetics is not responsible for damage occurring after successful delivery.
** Any request for return, refund, or replacement is subject to internal review and approval.
** All processes ensure secure and lawful handling of personal data as required by the DPDP Act.

Damaged / Wrong Product Received (At the Time of Delivery):
A replacement will be provided only when the product received is proven to be damaged, defective, or incorrect.

** A continuous, uncut unboxing video is mandatory for verification of any claim.
** Report the issue within 48 business hours of delivery at: hi@reneecosmetics.in
** The product must be unused and in its original packaging.
** Physical damage due to customer handling, improper storage, or usage will not be covered.
** Once approved, replacement will be processed within 7–21 business days.
** Final approval of claims rests solely with Renée Cosmetics Private Limited.

Return Eligibility (Limited Cases Only):
All products once purchased are non-refundable. However, an item may be eligible for return within 7 days from the date of product delivery if it fulfills any of the following conditions:

** Received in physically damaged condition (supported by unboxing video).
** Delivered with missing parts or accessories.
** Delivered product is different from what was ordered.