Company : Ferns N Petals Pvt.Ltd
Head Quarters : Delhi
Industry : Online Shopping
Service / Product : Flowers, Gifts,etc
Website : www.fnp.com
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Call Us :
** To place an order, CALL For Customer Service, call +91 92124 22000.
Mail Us :
** To place an order, MAIL For Customer Service, supportAT fnp.com
Business Related Enquires:
Corporate Related Enquires: corporateAT fnp.com
For Media Enquires:
Ms Upasana Dhir – upasanaAT fnp.com
Alliances Related Queries :
24×7 Support – alliancesAT fnp.com
Contact Address :
Ferns N Petals Pvt.Ltd
FNP Estate,Ashram Marg
** For same-day standard time delivery, orders must be received by FNP before 6:00 pm, Monday – Sunday, IST.
** For same-day fixed time delivery, orders must be received by FNP before 6:30 pm, Monday – Sunday, IST.
** For same-day midnight delivery, orders must be received by FNP before 7:00 pm, Monday – Sunday, IST.
** Currently FNP delivers within the Express Cities, Courier Cities and Remote Cities.
** You acknowledge that requested delivery dates are non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the order/product to be shipped.
Delivery may take longer due to :
** Bad weather
** Political disruptions
** Other unforeseen circumstances
** In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
For Midnight Deliveries :
** Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.30 pm to 12.30 am on mentioned / asked delivery date.
For Fix Time Delivery :
** We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer the order will be delivered +30 or -30 minutes as per selected time.
** Products that are shipped using the services of our courier partners may arrive within 3-4 working days, while products from our other categories will arrive on your selected date of delivery.
** It is also possible that FNP’s courier partners have a holiday between the day you placed your order and the date of delivery. In this case, the delivery may not be made on the estimated date.
** The date of delivery you choose is approximate. Your gift may be delivered a day prior or day after.
** Before major occasions, we suggest that you place your order at least 5 days in advance.
** Express delivery products may not be delivered along with courier products.
** Our courier service providers do not telephone prior to delivering an order.
** For perishable items like cakes and flowers, we attempt delivery of your order only ONCE.
** In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible.
We will consider the order executed in the below cases :
** Wrong shipping/delivery address.
** Recipient not available.
** Premises locked.
** Recipient refusing to accept the delivery
** In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
For Delivery of Courier Products :
** Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order/product is made to deliver through any courier agency or any third party, FNP does not make any representation or warranty in relation to the delivery of such order. FNP makes no warranties with respect to any third-party offerings.
** Orders will be delivered within 3-4 working days after the date of dispatch. The above products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies. No Deliveries are made on National Holidays and Sundays.
** Courier and express products cannot be delivered together at same time.
** Unfortunately, we cannot commit exact date of delivery for courier products.
** Courier product will reach in advance/late within 3-5 days as per date of delivery.
** In case of any complaints for Courier products like plants, hampers, cushions etc.,
** please can call us on +91 92124 22000 (08:00 hours–22:30 hours, 7 days a week) or write to us at supportAT fnp.com within 48 hours of time of delivery.
Domestic Orders :
** All courier orders are carefully packed and dispatched from FNP’s warehouse.
** Soon after the order has been dispatched, you will receive a tracking number that will help you trace your gift.
** Standard delivery and brand disclaimers apply.
International Orders :
** All parcels are shipped from the warehouse of our partners.
** Once the parcels are shipped, you will receive a tracking code to help trace the order.
** In the event the address, contact number, customer details, pin code provided is wrong or incomplete, we will not be able to deliver orders.
** Courier partners sometimes have some delays due to holidays and strikes.
** Order once dispatched from our end would be the responsibility of the courier company and delivery would take 5-7 working days from the date of dispatch.