Oxigen Wallet Services India Gurgaon Customer Support Contact Number : oxigenwallet.com
Company : Oxigen Wallet Services India Private Limited
Head Quarters : Gurgaon
Industry : Telecom
Service/Product : Virtual network for Payments and Services.
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Website : http://www.myoxigen.com/
Customer Support Contact Number :
** For any query, suggestion or help do reach out to us at care AT oxigenwallet.com or
Related : Exotel Techcom Bangalore Customer Service Queries : www.customercare.gen.in/2921.html
** simply give us a call at our customer care number 0124-6688-333
** At any time between 06:00 AM to 10:00 PM, 7 Days working (National Holidays excluded).
Customer Grievances Policy :
The Customers can send in their Queries, Requests or Complaints in the following ways :
Over Phone :
Customer Engagement Centre: Customers can call us on 0124-6688-333 (Call Charges as applicable apply), between 06:00 AM to 10:00 PM, 7 Days working (National Holidays excluded)
Over Email :
** Sending us an email on care AT oxigenwallet.com or care AT oxigen.com
Contact Us section :
** Customers can choose the contact us section on our website oxigenwallet.com or using the contact us option in the APP (Android, IOS and Windows phones)
Customer Resolution Timelines:
| Sr. No | Complaint Type | Estimated Timelines (SLA) |
| 1 | Money Transfer – Load or Send Money | 7 Working Days for reversal or credits (third party transaction timelines followed by leading banks) |
| 2 | Successful transaction but beneficiary account not credited | 7 Working Days for reversal or credits (third party transaction timelines followed by leading banks) |
| 3 | Pin Based & E-recharge Transaction failure | 3 Working Days |
| 4 | Travel & Ticketing Related Concerns | 3 Working Days for booking related concerns 7 Days for refunds as some airlines and third party portals may have a higher turnaround time |
| 5 | Bill payment Related Issues | 3 Working Days |
| 6 | Online Shopping Related Issue | 3 Working Days |
| 7 | Wallet related issues | 2 – 5 Working Days |
The customer may choose to escalate the concern using the below mentioned methods :
Write to Us :
Customer Service Department,
Oxigen Services (India) Private Limited,
Plot No.94,
Sector 32,
Institutional Area,
Gurgaon
Pin Code -122001, Haryana
Email ID: care.level2 AT Oxigen.com or nodal AT oxigen.com
FAQ :
1. What is a promo code? How do I get one?
Promo codes are special codes that you can use to avail special discounts and offers on Oxigen Wallet. The promo codes will be notified on website/app as and when they are available. You can get cash backs/ discounts and offs using these promo codes. Just enter the codes in the promo code box on our Payment page to activate the discount and offer.
2. Is there promo code for all services?
These codes are applicable only on some services and wallet types. Please read the Terms of usage before using these promo codes.
3. How/when do I get the money for referral?
Once you refer a friend on Oxigen Wallet and your friend signs up, you will receive Rs. 10 per referral only after your friend does Rs. 100 worth of recharge(s) on Oxigen Wallet within a month of opening the wallet
4. Will I receive monthly Wallet statements?
Yes ofcourse you will be sent monthly e-Statement to the email address that you have provided to us.