Company : Steren Associates Private Limited
Head Quarters : Noida
Industry : Online Shopping
Service/Product : Mobiles, Tablets,Computer Electronics,etc
Website : www.indikart.com
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Steren Associates Customer Care Number
Call Us :
** Want to know about order status or queries related to a product give us a call or drop a email
Phone number: 0120-4183344 (10 AM IST – 8 PM IST)
Related : Wills Lifestyle Mumbai Customer Care Number & Email ID : www.customercare.gen.in/2246.html
Email: info AT indikart.com
Steren Associates Private Limited
Noida (UP) -201301
Shipping Policies :
** Please find below the Shipping Policies of Indikart.com
Shipping Cost :
** Sellers incur relatively higher shipping costs on low value items.
** In such cases, charging a nominal delivery charge helps them offset logistics costs.
** The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.
Delivery Timeline :
** It is possible that the Seller or our logistic service provider have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page.
** In this case, we add a day to the estimated date.
** Some logistic service provider and Sellers do not work on Saturday & Sundays and this is factored in to the delivery dates.
Delivery Time :
** Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors :
a. Delivery times are influenced by product availability.
b. Geographic location of the Seller.
c. Shipping destination.
d. Logistic service provider’s time-to-deliver in your location.
** You can check the accurate delivery time by entering the pin code of delivery location on the product page.
Pin code Serviceability
** Enter the pin code of the delivery location on the product page to check the serviceability.
Serviceability depends on below mentioned factors:
a. Seller: Whether the Seller ships to your location.
b. Legal & Tax restrictions: if any, in shipping particular products to your location.
c. Logistic: The availability of reliable logistic service provider in your location.
Note: At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
COD Availability :
** Availability of COD depends on the ability of our logistic service provider servicing your location to accept cash as payment at the time of delivery.
COD payment mode option depends upon:
a. Value of the product.
b. LSP support.
c. Delivery location.
Return Policy :
In order to return an item in your order:
** Log into your Indikart account and go to the ‘My Order’ page.
** Identify the order you want to ‘Return’ and click ‘Return’ to open the request form.
** Select the appropriate reasons for the return & submit the request form.
** Once your return request is created, you will receive an acknowledgement through SMS, email & call from our executive.
** You will also receive an email and SMS confirming the pickup details.
** The item you request to return will be picked up from your delivery address.
** Once the seller receives the originally delivered item, you will receive a confirmation and a replacement item is shipped or a full refund is issued.
Refund Processing Time : (Once order is marked Returned):
** We will process the refund after receipt of the product by Indikart.com or its business partner.
** Refund will be processed based on the mode of payment of the order.
** Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 12 working days and the refund will reflect in the next statement.
** Orders paid by net banking accounts will be credited back to bank account within 12 working days and the refund will reflect in the next statement.
** In case of Cash on Delivery mode, we will send a refund cheque.
** The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.
** In case of any change in your refund cheque, we shall require a NOC letter along with the Bank Id Proof for name change in refund cheque.
** Refund Cheque Process will take in between 15 to 17 working days.