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Reliance Retail Mumbai Customer Care Number & Email ID : reliancefreshdirect.com

Company : Reliance Retail Limited
Head Quarters : Mumbai
Industry : Online grocery / provision store
Service/Product : Beverages, Grocery & Staples, Baby Care,House Hold,Fruits,Personal Care, Baby Care etc

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Website : www.reliancefreshdirect.com

Reliance Retail Customer Care Number

Call Us : 022 61 220 220
Time : 8:00 am to 8:00 pm any day of the week, on
Email : cs AT reliancefreshdirect.com

Related : M&Z Solutions Customer Toll Free Number : www.customercare.gen.in/3996.html

Contact Address

Reliance Industries Limited,
Makers Chambers – IV,
Nariman Point,
Mumbai 400021,
Mahrashtra, India.

Return, Exchange & Refund Policy

** We endeavour to provide the best quality products every single time you order with us.
** We have a “no questions asked return policy” which entitles all our customer to return the product at the time of delivery if they are not satisfied with the quality e.g. broken, leaking, faulty or any defect or freshness of the product.
** Good once sold will not be taken back unless the product on arrival is damaged, broken, or faulty.
** Our quality assurance team checks the quality of all ordered products before they reach you.
** Products purchased on Reliance Fresh Direct can be returned as per below only if unopened and are in resalable condition.

Category – Damaged / Near Expiry / Low on Quality :
1. Bread / Fruits & Vegetable / Eggs – Call within 1 day of delivery
2. Dairy Products – Call Within 1 day of delivery
3. Non Food – Call Within 3 days of delivery
4. Packaged Food – Call Within 3 days of delivery

** You can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.
** We request you check all the items at the time of delivery.
** We will take the returned product and issue a credit note for the value of the return products which will be credited to your store credit account on the Site.
** This can be used to pay your subsequent shopping bills.

We do not make any cash refunds :
** However, if a product is returned due to a change of mind and your order value goes below our minimum order requirement of rs 499, you will be assessed an additional delivery / packing fee of Rs25/-

Split Payment :
** If more than one mode of payment has been used such as store credit, credit card, debit card or COD and, at the time of placing an order, the final refund amount if less than the original amount, due to deductions, would be credited to first to the external mode of payment like debit card, credit cards or and the balance amount would be credited to the internal mode of payment like store credit

Cancellation Policy

** Please call us at 022 61 220 220 immediately if you would like to add, modify or cancel the order.
** If your order is a scheduled order, please call us one working day in advance by 11:00 am or email us at cs AT reliancefreshdirect.com before to guarantee a modification or cancellation.
** On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us.

** We will not be able to cancel orders which are already shipped.
** All returns, exchange and cancellation are subject to warranties of product as prescribed the its manufacturer or producer and billing terms and conditions.

Add a Comment
  1. Very poor quality products. All products are of old date. I purchased freshomz lavender air freshener on 17.1.19. The date of the above said product was 2017.

  2. HDFC Bank is debited Rs.349/- on 8/01/19 from SB account at HDFC Bk at Vasna Road, Vadodara and credited to Reliance Retail.

    I lodge a complaint to HDFC Bank and asked for the explanation for Unilateral deduction from my account when I have not done any transaction nor give any instructions to Reliance Retail. The Bank has sent the following reply which is not acceptable to me and advised me to contact you.

    This is to inform you that said ACH debit transaction of Rs. 349/- pertaining to M/s Reliance Retail Ltd was initiated on the basis of Electronic mandate with Aadhar based validation Esign through their presenting bank i.e. HSBC bank on Jan 08, 2019.

    We have honored the said transaction & funds were settled with item sequence number “7185489110” with unique mandate reference number “HDFC6000000006673929” on settlement date.

    Please give the specific reason to me and with required proof of my instruction in this regard. Please return the said amount to my Saving Bank at the earliest.

    1. Same happened to me, since 5 months money has been debited from my account and Kotak bank is giving same excuses. If your problem is resolved please let me know the procedure.

  3. I bought 15kg (3 packs of 5kg) of Reliance Dubar Basmati Rice and on opening the packets, we discovered that the rice grains are broken. I have written 5 emails to customer service highlighting the issue but as of date I have not had any response. I would like to understand as to how does a customer deal in a situation when there is no response from customer service.

  4. I want to join in Reliance. How can I register?

  5. I want to open a reliance retail. Please send me the details.

  6. Reliance Retail is the most customer unfriendly Vendor. They are careless and want only money from you. Their grievance redressal is extremely poor and indifferent. They refuse to listen to customers and challenge them to do whatever they like. Fleecing customers is their policy.

    1. Information available from the Official Website :

      Our customer service team shall be happy to hear from you any time between 8:00 am & 8:00 pm throughout the week.

      Please call on 022 61 220 220. You may also write to us at: csmah [AT] reliancesmart.in

  7. I want to know to whom I can complaint for Keneth cole gurgaon store which is closed now. They provided us with the wrong size of shoe. one shoe size is 7.5 and second one is 8.5. It is of no use to us.

    1. Information available from the Official Website :

      What do I do if an item is defective (broken, leaking or not as per my expectation)? How will I get my money back in case of product return?
      Our quality assurance team checks the quality of all ordered products before they reach you. If you still face any issues with the quality of products, we will take every measure to address the issue and make it up to you.
      At the time of delivery, we encourage you to check the delivered items. If you are not satisfied with the quality, freshness or physical condition of the product, we have a “no question asked policy for returns & refund”.
      Our delivery staff will take back the items returned by you and the amount shall be refunded to you via credit to your store credit account (which can be used for subsequent purchases) or through the payment mode used by you while placing the order. We do not make any cash refunds.

  8. Beware of reliance footprint and Mukesh Ambani stores. Please don’t purchase any product from reliance footprint. They sell low quality products. No any help from reliance cluster manager. I felt misbehave by cluster manager.

  9. I want some senior official’s contact number please provide me.

  10. I want details of Reliance Retail Branch Darbhanga Bihar in artificial jewellery stall. Please give me details.

  11. Your store at Bandra have parking facility with no change. Today whole country is facing crunch but staff posted there don’t have any concern.

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