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Mahanagar Telephone Nigam Mumbai Customer Helplines Numbers : mtnlmumbai.in

Company : Mahanagar Telephone Nigam Ltd
Head Quarters : Mumbai
Industry : Telecommunications
Service / Product : Fixed-line, mobile telephony, wired and wireless broadband Service
Website : www.mtnlmumbai.in

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MTNL Mumbai Helplines Numbers

Landline : 1500 or 22221500 or 1800 22 1500
Wired Broadband : 1504 0r 22221504 or 1800 22 8844

Related : Mobility Gurgaon Customer Care Number : www.customercare.gen.in/2812.html

Mobile (Prepaid & Postpaid) : 1503 or 22221503 or 9869012345
CDMA (GARUDA) : 1502 or 22221502
IN Services : 1800 22 1500

Other Services Number

Fault Booking : (Landline & Broadband) – 198
Fault Booking (Leased Circuit) : 12676 , 22652225
Changed Number Announcement : 1951 (for all languages)
Directory Enquiry : 197
STD code enquiry Service : 1582
Public Grievance Service : 1509

SMS Service

Know your Land line/Broadband unpaid Bill Amount – 1660(Toll free) or Dial 022-22192120(From All Operators)
Know your Land line/Broadband unpaid Bill Amount through SMS – Send SMS Bill < Landline No > to 51001

MTNL Customer Service Centers

Colaba : Telephone Bhavan, Near Strand Cinema, Mumbai, 400 005 – 22047500, 22875733
Cuffe Parade : Near G.D. Somani School ,Grd flr. Cuffe Parade Tel. Exch.G D Somani Marg, Cuffe parade, Mumbai, 400 005 – 22152829, 22166655
Cooperage : Cooperage Tele. Exch. Bldg., Grd. Flr., Mumbai, 400 021 – 22841047
Kalbadevi : Kalbadevi Tele. Exch.Bldg., Gr. Flr., Shaikh Memon, Street, Mumbai , 400 002 – 22404600, 22434600
Fountain : Ground Floor,Fountain I ,Tele Exchange Bldg,Mumbai- 400001 – 22630111
Mint Road : OPP. Kabutar Khana, Fort, Mumbai, 400 001 – 22695090, 22695089
Gamdevi : Gamdevi Tel. Exch bldg. Nana Chowk , Mumbai, 400 007 – 23810111
Mandvi : Mandvi Tel Exch. Bldg, Mohammed Ali Rd , Mumbai, 400 003 – 23460111
Mazgaon : Mazgaon Tel Exch. Bldg. Sheth Motishah Lane , Mazgaon , Mumbai, 400 010 – 23790111, 23740111
Cumballa Hill : Cumbala Hill Tel.Exch. Dr.G.D.Deshmukh Marg, Mumbai, 400 026 – 23536300, 23522055
Adarsh Nagar : Adarsh Nagar Tel Exch, Grd Fl Prabhadevi Mumbai 400 030 – 24305337, 24306243
Bandra : Bandra Tele. Exch. Bandra Recl. Bandra Mummbai, 400050 – 26406500
Chembur : Chembur Tele Exch, Chembur Naka, Mumbai, 400 071 – 25220111, 25287900

About Us

MTNL was set up on 1st April, 1986 by the Government of India to upgrade the quality of telecom services, expand the telecom network, and introduce new services and to raise revenue for telecom development needs of Indias key metros Delhi,the political capital and Mumbai, the financial capital of India. In Mumbai, we started our journey in 1882, in pre-independence era, as Bombay Telephone. We have come a long way since then.

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  2. Hon’able Durham General Manager,
    Borivali Telephone Exchange.
    Ref:OYT no 28931616

    I had lodged appication for safe CUSTODY of above mentioned telephone more than ten year back on account of my transfer to out station .

    Recently I came back to Mumbai when my Co operative housing society building decided to go for Redevelopmenot from 1/9/2018 I got possession of my flat on 08/07/2021

    On 20th July 2021 I came to Borivali Telephone exchange to get approval of Broad band Internet connection.I was suggested by your staff in office to lodge and application to make request officially to retain telephone connection valid to remove my telephone from safe custody.

    After submission of my application mentioned above,I met Divisional Engineer,he said since building was denlarged on 1/09/2018 for Self Development,there fore telephone cables must had been dismentaled/destroyed unless all MTNL telephone cables installed there afeter telphone/broad band Internet connection can be restored.

    I was assured by Hon’able Divisional Engineer that (1)labour force of MTNL is not availiable until late 7th September 2021,due to heavy rain digging&cable work will not be permitted by MCGM. THereford Broad band connection will be not feasible. Keep

    I came to Telephone Exchange office on 27th July to makeep request for retaining telephone in safe custody,but your counter staff refused to accept my application.

    I was suggested to submit application on line,yesterday I recdived mail for paying bill of Rs935/ within one week failing penits will be imposed.

    conclusion:This is missmanaged&hesty action taken by your office.
    a:Telephone&Broad band connection was not feasible as per Divisional Engineer’s observation,b:cables were dismentaled/destroyed, c :MTNL last labour&MCGM permission was not possible
    I requestill your honour to revert Rs945/bill sent mearlier with immediate effect.

    Thanking you so much.
    Very truly yours.

    RajendeRajender B.Golani

  3. My mobile validity of sim exoired how much to recharge?

  4. My number is 24302717
    I would like to discontinue my Broadband Service from 1st September 2021

  5. Sir,
    My landline Number is 022 243XXXXX customer Account No. 20403XXXXXX.
    Since I am not using this phone I want to cancell my connection and oblige.

    Ravindra Bane

  6. My telephone is dead for last 11 months.Today i have recived bill ofRs 58 for period 1.11.20 to 30.11.20.It is to be withdrawn

  7. My Landline Number is 26358545.Both the Landline and Broadband connections are inoperative since 19th.Nov 2020.I had complained about the problem on 20.11.2020.My complaint number is 9081.No action has been taken till date.The nearest telephone exchange is Versova Telephone Exchange.PLEASE arrange to get the problem rectified at the earliest.Thank you .

  8. Pratidnya pradeep chavan

    Land line number 28254095
    This land line is not working since 2 years even though they are sending bill
    Pls remove your connection as early as possible
    Mrs pratidnya pradeep chavan

  9. For last six months we are not getting proper connection of broadband we are simply paying bills
    We have sent e mail no reply and also booked complain on phone they give Docket no. But no further action
    We are not able to do any correspondence as we are not having internet
    Either you rectify within 7 days our problem or else
    We will have to shift to other network

  10. gajanan mohan vidhate sneha

    Please don,t send me bill i have last 6 month ago not use the u net& phone before i send so money time mail but not reply e when no one pick up phone so please ??? thanks regarding vidhate .

  11. gajanan mohan vidhate , sneha

    Can u please remove u connection last 6 month ago i m not use u r net & phone so money time i send u mail not reply no one pick up phone & u people send me bill fore what , i have new connection ok don,t send me bill thanks regarding vidhate

  12. Sir,
    My landline no :24979455
    I have complaining about my number. I loss my connection from few months but i am getting my telephone bill each and every month. I gave a complaint in your office but no action will be taken.But why you given bill. In your office officer told in 2-3 days your line running smoothly. But when ?? I request you please do something .

  13. Almost 3 Month my landline phone is out of order but I am getting bill. In July month i have Try ti complain but I didn’t get any number.after in 5th August i book complain,but still my Bill is Coming atleast Rent should be Waive

  14. From Nayan SHah – Tel/wifi no 23520686

    Sir, I have been complaining about my wifi connection loss with my laptop.

    I have complained on 198 on 14.8.2020 and today 20.8.2020. I have also complained on one of your call centre 3 days back. Docket no is 8328

    I went to Cumballa Hill Exchange and the security guard did not let me in saying the office has been shifted to Gamdevi. I went to Gamdevi and they told me to contact Mr. Rakesh Kumar at Cumballa Hill. His cell phone is not being replied to, just rings. Sent him 4 sms no reply.

    I am a senior citizen 67 yrs old and cant run around to the exchanges in the rains and the Covid Pandemic. Please let me know how I can get my problem solved and whom I should contact. Most of your numbers are not working.

  15. Broadband to FIIH migration, I prefer to continue with the existing plan.

  16. My Landline number is 26401687. I want to change my plan to Incoming & Outgoing plan 310. Please activate at the earliest.

  17. Kindly let me know the email id to complaint about faulty telephone no.

    1. You can book complaint regarding Landline / Broadband / FTTH, Landline Billing, Mobile and Enterprises.

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