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Concepts Bhopal Customer Service Number : ondoor.com

Company : Ondoor Concepts Private Limited
Head Quarters : Bhopal
Industry : Online Grocery Store
Service/Product : cheeses, meat, vegetables, pasta, sauces, seasonings, jams, chocolates, snacks and etc

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Website : www.ondoor.com

Ondoor Customer Service Number

Call Us : 0755- 404 2100
Email Us : customercare AT Ondoor.com

Related : Organic Gardens Mumbai Customer Service Number : www.customercare.gen.in/4343.html

Contact Address :
12, JK Rd, Neeraja Nagar Phase 2,
Bharat Nagar,
Govindpura Industrial Area,
Bhopal, Madhya Pradesh 462010

Online Complaint

** If you want to ask any queries about products, please fill the below form your queries will be send.
** Kindly do follow the below steps
Step 1 : Enter Your Name
Step 2 : Enter E-Mail Address
Step 3 : Enter Mobile
Step 4 : Choose Your Query – [Feedback/Suggestion/Complaint]
Step 5 : Select Complaint Category
Step 6 : Enter Order ID Number
Step 7 : Enter Your Comment
Step 8 : Enter the above code
Step 9 : Click Submit button

Search Store Locator

To check Store address, Go to the web page Click Store locator option then select current my location button and get your near by address.

Store Address :
11 No Stop :
Ground Floor E6/5 &Amp;
E6/6 (Half-1/2)
Arera Colony
Mp. 462016
Timings: 7:30AM – 10PM

Ayodhhya :
Plot No 1,
2 Chtrapati Nagar
Ayodhhya by pass road
Bhopal 462021
Timings: 7:30AM – 10PM

Airport Road :
181-182 Ground Floor
Tilak Nagar Colony
Sector B Airport Road,
Bhopal Mp.
Timings: 7:30AM – 10PM

Plot No – 12-19, 21&22,
Annapurna Complex,
Kotra Sultanabad,
Timings: 7:30AM – 10PM

Arera Colony
E-5/33, Ground Floor,
Ravi Shankar Nagar,
Bittan Market,
Arera Colony-Bhopal-462016
Timings: 7:30AM – 10PM

Commercial Shop No. 5,6,7,8,9,10-
Ground Floor,
Amaltas Blocl,
Green City Mall,
Bawadia Kalan Bhopal
Timings: 7:30AM – 10PM

Awadhpuri :
SHOP NO. 85-A,
Khajuri Kalan Road,
Bhopal Mp.
Timings: 7:30AM – 10PM

Basant Kunj :
Basant Kunj Kolar Road
Bhopal Mp
Timings: 7:30AM – 10PM

Chunabhatti :
Ground Floor
Plot No. 1
Janki Nagar
Bhopal Mp. 462042.
Timings: 7:30AM – 10PM

Danish Nagar :
170-Badri Bhawan,
Sbi Staff Housing Society,
Danish Nagar,
Kunjan Nagar-Phase-II,
Hoshangabad Road,
Timings: 7:30Am – 10Pm

Frequently Asked Question

Customer Service

Q. How do I contact customer service?
** Our customer service team is available throughout the week, all seven days from 8 am to 10 pm.
** They can be reached at 0755- 404 2100 or via email at customercare AT Ondoor.com

** If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to your expectations.
** Please contact our customer support team with details or your order as well as the issue you faced.

Q. What do I do if an item is defective (broken, leaking, expired)?
** Your satisfaction is our utmost goal. Please return the item if it is not upto your satisfaction at the time of delivery.
** You can return it to the delivery personnel at time of delivery or you can contact our customer support team on 0755-404 2100 and we will do the needful.

Q. How will I get my money back in case of a cancellation or return?
** The money shall be refunded in cash in case of product return at the time of delivery or deducted from the total billamount payable by you.

Q. How do I get an item if it is out of stock or not available with Ondoor?
** If you are unable to find a product or brand that you would like to shop for, please write to us at customercare AT Ondoor.com and we will make our best efforts to include the item in our product listing.

Q. How & where I can give my feedback?
** We always welcome feedback, both positive and negative from all our customers.
** Please feel free to write to us at customercare AT Ondoor.com, and we will do our best to incorporate your suggestions into our system.


Q. What are the modes of payment?
** You can pay for your order in cash on delivery to the executive delivering the order.

Are there any other charges or taxes in addition to the price shown?Is VAT added to the invoice?
** The VAT is included in the selling price shown on the portal.
** There are no additional charges or taxes added by Ondoor to your order except that there is a delivery charge of Rs. 35/- per delivery for orders below a totalvalue of Rs. 200/-


Q. How are products priced at Ondoor?
** We believe that fair and best pricing is the finest and the only way to create long-term value for customers.

** Our efficient procurement of the products lends us an advantage the benefit of which we pass on to our customers to win their loyalty and trust.
** The products are sold on less than the MRP in most of the cases but in no case are they sold at higher than MRP.


Q. When will I receive my order?
** You will receive your orders in the delivery slot that has been selected by you.
** We have a fleet of delivery vehicles and personnel across the city that ensures timely and accurate delivery.

Q. How are the fruits and vegetables packaged?
** Fresh fruits and vegetables are hand picked, cleaned and packed in reusable polybags.
** We ensure hygienic and careful handling of all our products.

Add a Comment
  1. I have not received two items i.e. one Mashroom & one Coconut under your invoice No.01-206043875 dt.05/07/2020 order ID 3158554.

  2. Ondoor customer care service is very bad, never provide solution even if you submitted complaint many times. I am a regular customer but I am very disappointed from ondoor services.

  3. We are providing safety marking painting services in various ware houses & industry. Please let me know the contact person who is looking all the purchasing.

  4. I was just at the ondoor store, Shalimar garden location, Kolar Road, Bhopal. The door were open and there were 3-4 customers inside the store. Before going in, I asked the security guard and one other Attendant if billing was still open and whether I can go in and purchase, both of the store employees told me yes. Upon getting my required things and after waiting in queue for over 15 minutes, I was refused billing by a certain Piyush Pawar, with the words ‘main nahi bana raha bill jo karna hai kar lo, bahar jaake kharid lo’.

    I would like stress on the fact that there were still customers in the store and he was billing for another customer as we speak. His behaviour was abrupt, rude and absurd to say the least. Said Employee, Mr.Piyush Pawar refused to tell us his name/designation when asked and when I asked him to let us talk to a manager or supervisor, his reply was: ‘subah 10 baje aana, jao’.

    I have been a part of the service industry for the past 4years and have encountered hundreds of store owners and employees but this was the WORST EVER RESPONSE TO A PAYING CUSTOMER. I would kindly ask you to take this matter seriously as this hampers your years of hardwork and efforts towards making Ondoor a respected brand. I would like to share this unfortunate event on a public platform so as to inform others about employee behavior and etiquette.

    Kindly guide me towards the proper channel to express my concerns about such a poor display of bad attitude towards customers and absurd way of replying to a polite request.

  5. I am from Bhopal. I am doing my college 2nd year. I want job in your company. Is there any vacancy for me?

    1. Kindly contact the Ondoor Concepts Private Limited for Job Vacancies.

  6. If we buy grocery items from the ondoor store, then tell if there is any free home delivery service or not.

  7. I want to sell my product. How can I contact your team?

    1. For any queries you can contact the customer care
      Customer Service Number :
      Ondoor Concepts Private Limited
      Call Us : 0755- 404 2100
      Email Us : customercare AT Ondoor.com

      Information as provided in the official website of Ondoor Concepts Private Limited

  8. I want to sell my product. How to contact your team?

    1. From the Website:

      Our customer service team is available throughout the week, all seven days from 8 am to 10 pm. They can be reached at 0755- 404 2100 or via email at customercare AT Ondoor.com

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