Anonymous Customer Care Number : anonymousco.com

Company : Anonymous
Industry : online fashion retailer
Service/Product : Apparels, Accessories, Bags, Designer,etc

Website : anonymousco.com

Customer Care Number :

** If you would like to give us any feedback or have any queries, please get in touch with us.
** We want to provide you with the best service possible.

Related : Shimply Delhi Customer Care Phone Number : www.customercare.gen.in/3775.html

Customer Care : care AT AnonymousCo.com
General Enquiries: info AT AnonymousCo.com
Customer Care No : +91-22 24919367

Shipping :
What is free shipping?
** Any order of `975 and above is eligible for free shipping.
** The estimated delivery time is 3 – 5 business days after the order confirmation.
** However, there may be circumstances beyond our control which might lead to delays in delivery.
** In such cases, we will ensure that the product reaches you within 7-10 days of purchase.
** In the case of made to order items, the product will be shipped only when it is ready.
** The product page will give you the estimated time required to customize the product.

When will my order get shipped?
** Orders placed before 2 pm on Monday – Friday will be shipped out on the same day.
** Orders placed after 2 pm will be shipped out on the next working day.
** Orders placed on Saturdays, Sundays and National Holidays will be shipped out on the next working day.

How will the delivery be done?
** We have tied up with reliable courier service providers such as Aramex. The order will be sent either via surface transport or air freight.

Cancellations :
What is a cancelled order and what is a returned order?
** If you cancel an order within one hour of placing it, then it will be considered as a Cancelled Order.
** In such cases, the order value will be refunded to your account automatically within 5 working days.
** Orders cannot be cancelled once the time has lapsed.
** Once you receive the order, it will have to be sent back as a Return Order.
** You can return the products within 10 days of receiving your shipment in its original packaging for a full refund less the original shipping cost of `150.
** Once you have submitted a Return Request through your Anonymous Co. account we will arrange a pickup of the product(s) to be returned.
** The courier representative shall pick it up within 3 days of your request.
** Please bear in mind that it may take up to 10 days for the entire Return process to be completed.

When and how can I cancel an order?
** To cancel your order, you will have to log into your Anonymous Co. user account and then go to the “Orders” tab.
** Click on the ‘Cancel’ button to cancel your order.

How long will the refund take if I cancel my order?
** If you have cancelled an order withing one hour of placing it, then the full order value will be refunded to your account automatically within 10 working days.

How will I get my refund if I cancel my order?
** If you cancel the order within one hour of placing it, the refund amount will be credited to your credit/ debit card /bank account.
** No shipping charges will be deducted from the refund amount.

Returns :
How do I request a return for my order?
** If you want to return an order/product(s) after receiving it, please follow the steps below –
** Login in to your Anonymous Co. user account and go to the’Orders’ page
** Click on the ‘Show Order’ button for the order that you want to process a Return Request for
** Click on the ‘Return Request’ button against the item(s) that you want to return.
** Please note that this will have to be done individually for each product that you want to return
** Select your Reimbursement Option as Store Credit or Refund.
** Please note – These two options are only valid for Return Requests within 10 days of placing your order.
** If you request a return after 10 days of placing your order, the final amount will be directly refunded to your store credit
** Once you have completed the above mentioned steps, you will receive a confirmation email from us.

When will you pick up my return order?
** For your convenience, we will arrange for a return pick-up of your order.
** The courier representative will pick it up within 3 days of your request.

Packaging Instructions:
** Put the item in our poly bag and seal the bag properly with tape
** Put the poly bag in the original Anonymous Co. box
** Fill in the required details in the Return/Exchange Form sent to you with the original shipment.
** Pack this document in the box with the item(s) being returned. You can make a copy for your records.
** Print a copy of the Air Waybill sent to you via e-mail from care AT anonymousco.com
** Handover the package along with the Air Waybill to the courier company representative who arrives to pick up the return shipment.
** Once the package is received at our warehouse, you will receive a confirmation e-mail from us.
** We will then process the return, subject to approval from our quality check team.
** Please bear in mind that it may take up to 10 days for the entire Return process to be completed.

Exchanges :
Why would I need to exchange a product(s)?
** If our product is damaged or does not fit you, we will replace it for you.
** The most common reason for a product to be exchanged is usually if the product doesn’t fit right.
** We understand and are happy to exchange it for you but we hope our customers respect the intentions behind this policy and don’t abuse it.

How do I request an exchange for my order?
** If you want to exchange an order/product(s) after receiving it, please follow the steps below –
** Login in to your Anonymous Co. user account and go to the ‘Orders’ page
** Click on the ‘Show Order’ button for the order that you want to process a Exchange Request for
** Click on the ‘Exchange Request’ button against the item(s) that you want to exchange.
** Please note that this will have to be done individually for each product that you want to exchange
** Select the ‘New Colour’ and/or ‘New Size’ you want to exchange your current item for.
** Please note that if the selected new colour and/or new size is out of stock, you will have to make another selection
** Once you have completed the above mentioned steps, you will receive anExchange Request confirmationfrom us.