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Net Distribution Services Mumbai Customer Toll Free Number : thedostore.com

Company : Net Distribution Services Pvt Ltd
Head Quarters : Mumbai
Industry : online retailing company
Service/Product : Desktop, Smart Phone,Laptops, Tablets,etc

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Website : www.thedostore.com

Customer Toll Free Number :

Product Information : 1800-3000-9991 (Toll Free)

Related : Cyber Space Abacus Chennai Customer Support Number : www.customercare.gen.in/4437.html

The toll free numbers for the service centers are:
For Smart phones: 1800-3000-7678
For Tablets: 1800-208-7555
For Laptops: 1800-419-4666(Think products) 1800-419-7555 (Idea products)

Product warranty & registration support :
Email Us : scanned copy of invoice and details to support AT lenovoreg.com

For Online Order & Delivery Related Queries :
Call Us : 022-40174656 24/7 IVRS Or Contact Form

Post Sales Service & Support :
Need help or want to give any feedback : to us, please write to us at lencare AT lenovo.com
For more details, please visit: Lenovo Product & Post Sales Service Support

FAQs :
1. Where all does Thedostore.com.com deliver?
** Thedostore.com delivers across the country to over 12000 Pincodes.
** These deliveries are made through reputed courier companies.
** Since there is a constant addition of pincodes, the exact number might vary from time to time.

2. What is the delivery timeline or my order?
** The general delivery timeline is 5 to 7 business days (metro cities) and 8 to 12 business days(non metro cities) depending on the delivery address pin code.

3. How will I know whether I can get delivery in the areas that I live?
** Deliveries are made through third party courier companies.
** All deliverable pincodes are pre populated in the backend.
** Serviceable pincode (area) can be checked from any product page on thedostore.com website.
** The option is displayed on the right side of the product information.
** In case the pincode (area) you live in is not a part of the serviceable list, an error message will be displayed.

4. What are the payment options that I can avail of while placing an order?
** Currently the following payment options are enabled.
1) Credit Cards ( Visa / Master)
2) Net Banking across Banks
3) Debit Cards ( Visa / Master)
4) American Express
5) Cash On Delivery (only for smart phones and Tablets)
6) EMI facility (Only for ICICI Bank , Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards)

5. Is there a charge for delivery?
** No there is no charge for delivery currently.
** Delivery is free for all orders across the country.

6. What if I’m not home to receive my order?
** Thedostore.com uses 3rd party courier companies for deliveries.
** Most Courier companies generally attempt 3 times to deliver the products.
** They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home.
** Please give a delivery time that will suit your schedule.

6. What is your exchange policy?
** Orders once delivered cannot be exchanged.
** In case of a manufacturing defect , please contact the Lenovo service centre immediately and the Lenovo service staff will guide you on the next steps with reference to the replacement of the product.

7. Can I cancel my order?
** Orders can be cancelled within 4 Hours of placing the order.
** To cancel your order please send us an email on cancelorder AT ndslindia.com or call us on 022 – 4017465 with your name , order number , order date and your mobile number.
** Our team will call you and confirm the cancellation.
** Orders cannot be cancelled post 24 hours of order placing as we normally ship the products in 24 hours.

8. When and how will get my refund in case of cancellation or product return?
** Refunds are credited back to the same instrument which was debited.
** The process generally takes 7-14 working days depending on the bank and the gateway.
** Thedostore.com does not have influence on the time lines except processing the refund.
** The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card.
** You will receive email intimation from Thedostore.com about the processing of refund.
** You will need to then contact your bank or credit card issuer for refund status.

9. How do I track my order once it is placed ?
Step 1 : You will receive an order confirmation on Email and SMS on the registered email address and Phone Number
Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details
** You can also log into your account and view the shipping details.

10. Can I change my order once it has been placed?
** We don’t accept changes in the order once they are placed.
** However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery .
** These changes are at the sole discretion of Net Distribution Services.

11 Comments
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  1. can you send me mail id or person who handles lenovo laptop
    i am looking to buy 30 numbers please your mail id to send my requirement

  2. I made a payment of 2499 INR for a fitbit sense belt,the amount is deducted.I neither got the order number not any confirmation through mail.i didnt got any response from support .This is so pathetic. Please respond

  3. I made a payment of Rs.1308/- for avast premium security antivirus on 19th August at 11:30 a.m. through SBI net banking. The amount has been deducted from my SBI account. The payment transaction number is 25294681215 and the debit details in my bank account show a payment of Rs.1308/- to Net Distribution Services. The payment ref no is – CCAIH2WZY941IGALUJSBA3. I have neither received any payment confirmation nor the product License/Key.

  4. I have made payment thru net banking for an Amount of Rs 1188/- for an order of McAfee Web Protection for one year. Payment ref no is CCA1A2TZD738IGAKETZVP7.

  5. I have placed an order on 4/1/2021 for McAfee web Protection for an Amount of Rs1188/- but no response till date. Kindly look into matter.

  6. I have place an order for McAfee Web Protection thru internet banking, for an Amount of Rs1188/- Payment reference no CCA1A2TZD7381GAKETZVP7 but no response till date

  7. DzcAjcxwsDboa2

    when i will receive my order of above ID

    payment made through Phonepay on 2nd January 2020

  8. They are not sending the activation key and the payment is done. Their customer care service is also not working.

  9. I PURCHASED AVAST INTERNET SECURITY (ORDER NUMBER 29594153008, DATED 17TH JANUARY 2019, FOR 1 PC AND 1 YEAR, PRODUCT SKU-ISE-08-001-12-MR). I MADE PAYMENT OF RS. 1099/= FOR THE ABOVE PRODUCT THROUGH NET BANKING OF STATE BANK OF INDIA, MUDFORT BRANCH, SECUNDERABAD, TELANGANA STATE, FOR NET DISTRIBUTION SERVICES PVT LTD. MUMBAI ON 17TH JANUARY 2019. AS PER INSTRUCTIONS FROM AVAST, I HAVE DOWNLOADED THE SOFTWARE AND INSTALLED ON MY PC, HOPE SUCCESSFULLY.

    NOW, YESTERDAY (28TH JANUARY 2019) AND FEW MORE DAYS EARLIER I RECEIVED MAIL FROM AVAST SAYING THAT THE ORDER IS CANCELLED AS THEY HAVE NOT RECEIVED THE PAYMENT.

    I SHALL BE THANKFUL TO YOU TO LOOK INTO INTO THE MATTER AND REPLY THE STATUS OF MY PAYMENT; WHY NET DISTRIBUTION SERVICES HAS NOT MADE THE PAYMENT TO AVAST? WHAT I AM SUPPOSED TO HAVE THE SOFTWARE CONTINUED ON MY PC.

    1. They are not responding at all.

  10. I placed an order for a Power bank and order no. is CCADJ1AAG252IGAABAJAY9. I have not received my product. Kindly respond.

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