Company : Net Distribution Services Pvt Ltd
Head Quarters : Mumbai
Industry : online retailing company
Service/Product : Desktop, Smart Phone,Laptops, Tablets,etc
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Website : www.thedostore.com
Customer Toll Free Number :
Product Information : 1800-3000-9991 (Toll Free)
Related : Cyber Space Abacus Chennai Customer Support Number : www.customercare.gen.in/4437.html
The toll free numbers for the service centers are:
For Smart phones: 1800-3000-7678
For Tablets: 1800-208-7555
For Laptops: 1800-419-4666(Think products) 1800-419-7555 (Idea products)
Product warranty & registration support :
Email Us : scanned copy of invoice and details to support AT lenovoreg.com
For Online Order & Delivery Related Queries :
Call Us : 022-40174656 24/7 IVRS Or Contact Form
Post Sales Service & Support :
Need help or want to give any feedback : to us, please write to us at lencare AT lenovo.com
For more details, please visit: Lenovo Product & Post Sales Service Support
1. Where all does Thedostore.com.com deliver?
** Thedostore.com delivers across the country to over 12000 Pincodes.
** These deliveries are made through reputed courier companies.
** Since there is a constant addition of pincodes, the exact number might vary from time to time.
2. What is the delivery timeline or my order?
** The general delivery timeline is 5 to 7 business days (metro cities) and 8 to 12 business days(non metro cities) depending on the delivery address pin code.
3. How will I know whether I can get delivery in the areas that I live?
** Deliveries are made through third party courier companies.
** All deliverable pincodes are pre populated in the backend.
** Serviceable pincode (area) can be checked from any product page on thedostore.com website.
** The option is displayed on the right side of the product information.
** In case the pincode (area) you live in is not a part of the serviceable list, an error message will be displayed.
4. What are the payment options that I can avail of while placing an order?
** Currently the following payment options are enabled.
1) Credit Cards ( Visa / Master)
2) Net Banking across Banks
3) Debit Cards ( Visa / Master)
4) American Express
5) Cash On Delivery (only for smart phones and Tablets)
6) EMI facility (Only for ICICI Bank , Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards)
5. Is there a charge for delivery?
** No there is no charge for delivery currently.
** Delivery is free for all orders across the country.
6. What if I’m not home to receive my order?
** Thedostore.com uses 3rd party courier companies for deliveries.
** Most Courier companies generally attempt 3 times to deliver the products.
** They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home.
** Please give a delivery time that will suit your schedule.
6. What is your exchange policy?
** Orders once delivered cannot be exchanged.
** In case of a manufacturing defect , please contact the Lenovo service centre immediately and the Lenovo service staff will guide you on the next steps with reference to the replacement of the product.
7. Can I cancel my order?
** Orders can be cancelled within 4 Hours of placing the order.
** To cancel your order please send us an email on cancelorder AT ndslindia.com or call us on 022 – 4017465 with your name , order number , order date and your mobile number.
** Our team will call you and confirm the cancellation.
** Orders cannot be cancelled post 24 hours of order placing as we normally ship the products in 24 hours.
8. When and how will get my refund in case of cancellation or product return?
** Refunds are credited back to the same instrument which was debited.
** The process generally takes 7-14 working days depending on the bank and the gateway.
** Thedostore.com does not have influence on the time lines except processing the refund.
** The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card.
** You will receive email intimation from Thedostore.com about the processing of refund.
** You will need to then contact your bank or credit card issuer for refund status.
9. How do I track my order once it is placed ?
Step 1 : You will receive an order confirmation on Email and SMS on the registered email address and Phone Number
Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details
** You can also log into your account and view the shipping details.
10. Can I change my order once it has been placed?
** We don’t accept changes in the order once they are placed.
** However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery .
** These changes are at the sole discretion of Net Distribution Services.