Company : Adventure 18
Head Quarters : Delhi
Industry : Online Sports Shop
Service/Product : Fitness, Swimming, Running,Cricket , Badminton , Tennis , Football , Basketball , Table Tennis Accessories,etc
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Website : www.adventure18.com
Customer Contact Number :
For all questions about orders or general enquiries please contact :
Email: sales AT adventure18.com
Related : Go Fit India Jalandhar Customer Care Phone Number : www.customercare.gen.in/4506.html
Open : 11 am to 7.30 pm (monday to sunday)
Contact Address :
16, Satya Niketan,
New Delhi, 110021
Tel: 011-32970400,011- 26878888,011- 26878890
Email: sales AT adventure18.com
Opp. Assam Finance corporation building,
18 new field, commercial complex,
Paltan bazaar, Guwahati, 8
Contact Person: Mr.Bosco
Tel : 0361-2737874
Email : guwahati AT adventure18.com
Open : 11.30 am TO 7.30 pm (Mon to Sat), Sunday – closed
Adventure 18 shop no.46 city centre mall,
Siliguri,734010, West Bangal
Contact Person: Mr.Roshan Gurung
Email : siliguri AT adventure18.com
Tel : 0353-2576059
Mobile No.: +91-9643317188
Village – Chidhyari
(close to Vasisth sulphur spring.
opp. Ambassador Hotel- Vasisth),
Email: manali AT adventure18.com
Tel. : 0190-2250325
Mobile No.: +91-9643317191
Shipping & Delivery Policy :
** Delivery of our services will be confirmed on your mail ID as specified during registration.
** For any issues in utilizing our services you may contact our helpdesk on +9111-32970400
How the delivery charge is calculated for multiple units and some products?
** The shipping charge is based on the weight of the product.
** For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.
** Thus, a customer who orders three books weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg.
** The customer is not charged for three different consignments weighing less than 500gms each.
** The minimum weight taken into account is 250gms (only for documents) for domestic shipments and 500gms for international shipments.
** There is a parcel surcharge applicable for the consignments other than documents irrespective of weight of the shipments in case of international deliveries.
** The weight of the product has been built in into the delivery charge of each product.
** This will automatically be added to the product cost at the payment stage.
** The delivery cost of a consignment weighing 3 Kg to be shipped within India will be = INR 165.
Cancellation Policy :
** Cancellations will be considered only if the request is made within 72 hours of placing an order.
** However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
** There is no cancellation of orders placed under the Same Day Delivery category.
** No cancellations are entertained for those products that the Adventure18 marketing team has obtained on special occasions like Pongal, Diwali, Valentine´s Day etc.
** These are limited occasion offers and therefore cancellations are not possible.
** Adventure18 does not accept cancellation requests for perishable items like flowers, eatables etc.
** However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
** In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team.
** The request will, however, be entertained once the merchant has checked and determined the same at his own end.
** This should be reported within 21 days of receipt of the products.
** For books, VCDs, DVDs, software products, the matter should be reported within 5 days.
** In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product.
** The Customer Service Team after looking into your complaint will take an appropriate decision.
** In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them