www.customercare.gen.in

Company : French Connection
Head Quarters : Mumbai
Industry : Online Shopping
Service/Product : men’s and women’s toiletries, sunglasses and optical s, watches and shoes

Website : www.frenchconnection.in

Customer Toll Free Number :

Customer Service No.: 1800-22-8288
Time : Mon-Fri, 9 AM – 7 PM

Related : Shady Ideas Mumbai Customer Contact Number : www.customercare.gen.in/3854.html

Store Locators :
Phoenix Marketcity Mall
UG-23A, Upper Ground Floor
L.B. S. Marg
Kurla (West)
Mumbai 400 070.
Phone : +91 22 6180 1216

Ahmedabad :
CG Square Mall
Unit No 02-A,
Ground Floor, C G Square Mall,
Near Panchvati Circle, Beside Associate Petrol Pump
C G road, Ahmedabad – 380009
Phone : +91 79 40300973

Amritsar :
French Connection
UG Shop No. 12
Trilium Mall
Amritsar – 143001
Phone : +91 183 660 0533

Bangalore :
Phoenix Marketcity Mall
Plot no 9,10,11a, 12
Dyavasandra Phase-II Industrial Area
Nr. Krishnarajapuram Flyover,
Mahadevpura
Bangalore – 560048
Phone : +91 80 6726 6057

Bhopal :
French Connection
DB City Mall
My Shoppe
Ground Floor
Arera Hill
Bhopal – 462011
Phone : +91 88177 41820

Chennai :
Phoenix Market City
UG 42
142, Velachery Main Road
Chennai-600042
Phone : +91 44 3008 3393

New Delhi :
French Connection
Select Citywalk Mall
G-9 Centre Atrium
Ground Floor
A 3 District Centre, Saket
New Delhi – 110017
Phone : +91 11 4059 7575

Ganganagar :
Iconic Mall Ganganagar
Iconic Fashion Reatailing Pvt. Ltd.
Shop No. 41, Goshala Road, Vardhman Tower,
Opp. Petrol Pump, Ganganagar,
Rajasthan -Pin No. –335001
Phone : +91 154 2478081

Guwahati :
Sohum Emporio
ABC
Beside S Rajiv Bhawan
G.S Road
Guwahati. 781005
Phone : +91 141 278019

Jaipur :
French Connection
LG 12/13 ,Block B World Trade Park,
JLN Road ,Malviya Nagar,
Jaipur -302017
Phone : +91 141-2728019

Shipping and Delivery Policy :
** French Connection.in strives to deliver the Products purchased in excellent condition and in fastest time i:e within 7 working days (not including Sundays and public holidays) from the date of order confirmation, and will be delivered to the customers address within 5 working days after order is shipped.

** However in some cases the order can take up to 10 – 12 working days for delivery depending on the location of delivery.
** The customer can purchase online for any value i:e there is no minimum purchase order value.
** We offer free shipping for all products.
** You will receive an order confirmation by Email and SMS on completing your order.
** As long as the package has not left our warehouse, the order may be cancelled.
** Cancellations can be carried out by contacting our Customer Service on 1800-22-8288 (Mon-Fri, 9 AM – 7 PM) .
** If the package has already left our warehouse, we won’t be able to cancel the order.
** Orders cannot be placed through Email / Post / Fax.
** You may track shipping status of your orders on our website frenchconnection.in or by calling our customer care number.
** The courier will attempt delivery twice if the door is locked and alternatively you can contact the local courier office with the docket number and update them on the timings for delivery.
** Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.
** To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

** If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on 1-800-22-8288 or mail us at customercare AT frenchconnection.in , mentioning your order reference number.

** We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

** Our valuable customers need to submit all necessary VAT / statutory forms which are mandatory according to the state government rules for any shipments coming in from other states as and when applicable.

** Our customer service personnel will get in touch with you regarding this if there is a requirement from the Courier Company.
** You will be able make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India

Ordering Subsequent cancellation :
** We allow complete order cancellation, as long as the package has not left our warehouse, Cancellations can be carried out by contacting our Customer Service on telephone 1800-22-8288 (Mon-Fri, 9 AM – 7 PM).

** If the package has already left our warehouse, we won’t be able to cancel the order.
** Once your Cancellation is successful, the refund amount will be credited back into your account in the form of cash back this is applicable only for Non COD orders.
** The refund will be happen within 30 days of cancellation. For all refunds we will refund the amount to same mode of payment as used during checkout.

There are two modes of refund :
Online store credit :
** If you choose this option, the amount will be added to your account in the ‘store credit’ component.
** This is redeemable ONLY on online purchases. The credit note is valid only for 3 months.

Back to Source :
** In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction in the time frame mentioned above.