Company : Big Chemist
Head Quarters : Delhi
Industry : Online Medical Store
Service/Product : Orthopedic, Protein & Supplements, Ayurveda & Herbs, Diabetes, Health Devices ,etc
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Website : bigchemist.com
Big Chemist Customer Care Number
Email: cs AT bigchemist.co.in
Call us: 8800-69-25-65
Related : Magnus Pharmacy Delhi 24/7 Customer Toll Free Number : www.customercare.gen.in/4834.html
** BigChemist.com ships its products to almost all parts of India.
** Orders placed will be shipped within 24 hrs.
** We ship on all days except Sunday and National Holidays.
Shipping Charges :
** We provide Free Shipping to some pincodes of NCR region for amount over Rs199.
** For Orders to all other pin-codes shipping charges varry from Rs19 to Rs79.
** Please use get quote using your pin-code to check for free shipping.
Estimated Delivery Time :
** For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays).
** However items weighing over 2 kilos or high volume may take a couple of days longer to reach.
** For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.
Hidden Charges : (Sales tax, Octroi etc):
** You will get the final price during check out.
** Our prices are all inclusive and you need not pay anything extra.
International Locations :
** Currently we do not deliver to locations outside India.
Tracking Packages :
** We will mail you the name of the courier company and the tracking number of your consignment on your registered email address.
** In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder.
** Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery :
** Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse.
** Please provide your mobile number in the delivery address as it will help in making a faster delivery.
Returns & Cancellations
14 Day Return Policy :
** We offer you complete peace of mind while ordering at BigChemist- you can return all items within 14 days of receipt of goods.
Defective Items :
** If an item is found defective, please get in touch with our customer care on info AT bigchemist.com or call us on 011-41402526 within 14 days of receipt of the product.
** When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue Big Chemist Cash (store credit) or a different item in exchange, as per your request.
** Please note that replacements are subject to availability of the particular product.
** If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery.
** If you have paid by card then we will reverse payment.
** In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
** We also will refund you the shipping charges in store credits.
** Please ensure however that the product is unused and the tags, boxes and other packaging remains intact.
To coordinate a return :
** Send a picture of the item to info AT bigchemist.com with the subject line “RETURN” or call us at 011-41402526 within 14 days of receiving the product.
** Please also ensure that we should receive the product back within 10 days of sending us the request, otherwise the product will be ineligible for return.
Mail us back the product at
A3T Retails Pvt Ltd.
E11 B3, Kalkaji
** Once we receive the package, we will issue a refund of the purchase amount and courier charges borne by you, as store credits.
** You can redeem your store credit towards future purchases from us.
** In case the return is found ineligible for refund, we will courier the product back to you.
** We will strive to close the issue within 7 days of receiving the product.