Company : Rose N Cakes
Head Quarters : Delhi
Industry : Online Shopping
Service/Product : Wedding,Anniversary,3D,Designer Cakes,Cupcakes,etc
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Website : www.rosencakes.com
Customer Care Number :
Telephone: +91 9990162888, +91 9654220806
** rosencakes AT gmail.com
** admin AT rosencakes.com
Related : Yummy Cakes India Delhi Customer Order Number : www.customercare.gen.in/5519.html
Contact Address :
Tumlare Travel Services
Road no.44, Rani Bagh,
Saint Nagar Delhi,
Rani Bagh, Pitampura,
Shipping and delivery policy :
** rosencakes.com is committed to deliver your order with good quality packaging within given time frame.
** We ship throughout the week across India and internationally.
** To ensure that your order reaches you in good condition, in the shortest span of time, we ship through our delivery boys and in other cities through our vendors.
** If we have to courier, we use reputed courier agencies only.
** If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
How the delivery charge is calculated for multiple units?
** The shipping charge is specified separately for every product or it may not be chargeable if not specified .
** Our prices are all inclusive with the taxes Shipment to major cities like delhi ,mumbai,kolkata is free but it is chargeable by Rs 250 for 2 tier and 3 tier cities
How long does it take for an order to arrive?
** Orders are dispatched within 2-6 hours on same days or as per the delivery date specified by you at the time of placing the order.
** Most orders are delivered within 2 to 5 working days if you order for a courier product.
** Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
** If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
** Also, please call our customer care at +919990162888 or email us at rosencakes AT gmail.com mentioning your Order ID.
** We will personally ensure that a brand new replacement is issued to you with no additional cost.
** Please make sure that the original product tag and packing is intact when you send us the product back.
Cancellation & Refund Policy :
** Rosencakes.com believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on rosencakes.com?
** If Customer wishes to cancel his/her order with prior notice of 24 hrs from date of delivery we may consider it.
** And a 50%-100% Refund will take place in form of Credit Vocuher.
For outright cancellations by you :
** If you cancel your order before your product has shipped, we will issue a Credit Vocher of paid amount or partial amount refund depending upon nature of Cancellation.
If the cancellation is after your product has shipped :
** If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
Refund Policy :
** Refunds will be made in the same form of credit voucher only.