Company : N-Gal Fashion Pvt Ltd
Head Office : Moradabad
Industry : Online Shopping
Service / Product : Style Dresses, Lingerie’s, Accessories,Footwear,etc
|Want to comment on this post?
Go to bottom of this page.
Website : https://n-gal.com/
Customer Toll Free Number :
Call Us : 1800 3000 6425
Email Us : support AT ngaloriginals.com
Related : Go Colors Chennai Customer Contact Number : www.customercare.gen.in/7848.html
Opening Times :
** Monday – Saturday (10:00 Hr – 18:00 Hr)
** This is corporate office and not a showroom for display buying.
Contact Address :
N-Gal Fashion Pvt Ltd
26, Shanker Vihar Colony,
Moradabad – 244001
Delivery Information :
Free Delivery Across India :
No matter where you want to take the delivery. We offer delivery all over India and it’s free. Free delivery is applicable on order above a minimum threshold value. The threshold value may differ from time to time and may differ for prepaid and COD orders.
How Long will my order take?
We carry all our products in-house for immediate dispatches. We try to dispatch order(s) within 24 hours of order confirmation. Please allow 3-5 days from dispatch for delivery within India. In case orders get delayed or product is found to be out of stock. Our executive will contact you for providing the information and will try to retain you as our customer with the best in-hand service on offer.
Next Day Delivery
For Express Gifts or quick delivery requirements. You may get in touch with our Executive over phone. We have Next Day Delivery service in Major Metro Cities at a nominal extra cost. Express delivery charges will be confirmed over phone after consultation with the logistics partner. Please call or email us for Next Day Delivery.
Cancellation Policy :
How do I cancel an order?
** You can cancel your order online before the product is shipped. Your entire order amount will be refunded. You may drop an email to us or call us. Please cancel within 15 hours of placing the order and before dispatch as we normally dispatch within 24 hours of placing the order.
** In case the item you ordered was shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. In this case the amount will be refunded to your N-Gal Account as Credit. The amount can be used to shopping in future only at .n-gal.com
** Unfortunately, an order cannot be cancelled once the item has been delivered to you. However, you can always return the product.
** Reward points used while placing the order will also be refunded to your N-Gal Account.
In order to cancel an item in your order :
** Drop and email to us on support AT ngaloriginals.com or call us on 1800 3000 6425 – 1800 3000 NGAL (during working hours 9:30 HRS – 18:00 HRS IST).
** Use the contact us form here and provide your order details and reason for cancellation.
** Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
** For COD orders please cancel before we dispatch as COD charges are very high. We verify all COD order before dispatching, so you may cancel at that time.
Refund Policy :
Under what conditions refund is processed?
** When item(s) in the order are returned, the amount equivalent to returned item(s) is refunded to N-Gal Account as Credit.
** When the order is cancelled before dispatch, the amount of the order is refunded to the refund preference.
** When the order is cancelled after dispatch, the amount is refunded to the N-Gal Account as Credit.
** If customer has returned the product using reverse pickup facility then the refund is processed to N-Gal Account as Credit only. Any special request will be processed after approval from management and minimum reverse pickup charges will be applicable.
** Return related refunds can be requested between 30 days of receiving the product by customer. Beyond this period the refund will fall in special case scenario and would require management approval.