Company : EZMall
Head Quarters : Noida
Industry : Online Shopping
Service/Product : Women & Men Accessories, Electronics & Appliances, Home & Kitchen
Website : https://www.ezmall.com/faces/fe/jsps/contactUs.jsp
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EZMall Customer Care Number
Email: care AT ezmall.com
Phone : 0124-4702000 (24 Hrs x 7 Days)
Related : Terramart Customer Care Number & Email Address : www.customercare.gen.in/9319.html
Plot 19 & 20, Film City,
Sector 16A, Noida,
Uttar Pradesh – 201301
How do I pay for a product purchase?
We offer you multiple payment methods. Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
What is Cash on Delivery?
If you are not comfortable making an online payment on our Portal, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
Is there a purchase limit for a Cash on Delivery purchase?
Yes, Cash on Delivery option is available on purchases up to a limit of Rs. 50,000, beyond which purchases can only be made using Debit Card/Credit Card.
What are delivery Charges?
Delivery charges are applicable to all products. Product price and delivery charge will be shown separately on the product page. Below is the delivery charge for different price slabs (based on Product Selling Price):
Sales Price < 1500: INR 51
3,000 > Sales Price > 1500: INR 101
10,000 > Sales Price > 3,000: INR 151
Sales Price >=10,000: INR 301
All Value-Added Services will be on chargeable basis (E.g. Next Day Delivery (NDD), Same Day Delivery (SDD), Gift Wrapping)
What is the estimated delivery time?
We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Will I get a call before delivery is attempted?
The day we will attempt to deliver your order, we will notify you via an SMS. Additionally, we will call you if we are unable to locate your address.
I was not at home when the courier person tried to deliver the order. How can I get my order now?
The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you
If we fail to deliver your order after 3 attempts, the product(s) will return to us and your order will automatically get cancelled. Refund, if applicable will then be initiated within 4-5 business days
What is ezmall.com Return/Exchange policy?
ezmall.com offers a 7 DAYS free Return & Replacement from the date of delivery of the product.
We do not accept partial return or replacement.
Our exchange service is free
What are the modes of refund available after cancellation?
To confirm cancellation of your order, you need to indicate your refund preference.
Below is the mode of refund:
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, we will complete the cancellation and initiate the refund, depending on your preference within 15-20 working days’.
EZMall is a start-up funded by Essel Group that pioneers in video-driven commerce. We aim to enhance the shopping experience by helping shoppers discover the latest products and trends through our product videos and our expert tips
At EZMall, we are a team of fashion, beauty, health & kitchen experts, dedicated to bring everything you need to enjoy your lifestyle and make your life a little easier and simpler. We get you the daily dose of curated products and inspirations that will make you look and feel great both inside and out.