Company : The Loom
Head Quarters : Delhi
Industry : Online shopping
Service/Product : Clothing, Jewelry, Accessories, Home Decor
Website : https://www.theloom.in/contact-us/
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The Loom Customer Contact Number
Email : support AT theloom.in
Phone : +91 8800559705
Related : Fonokart Delhi Customer Support Number : www.customercare.gen.in/9294.html
Fax : +91 11-40391355
(Mon – Sat – 10am to 6pm)
Corporate Office Address
C-91/7, 1st Floor, Wazirpur,
New Delhi – 110052
Cancellations & Returns
In all cases of Returns & Cancellations, you just need to drop us a mail at support AT theloom.in and you will get a revert within 24 working hours
Returns by Indian Customer :
If the customer is unsatisfied with the product delivered then he/she needs to mail us at support AT theloom.in within 7 days from the date of receiving the parcel. The Loom will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). We have two options for processing such returns:-
Store Credit – We add amount equal to the product value to your ‘ Loom Account ‘ . You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
Bank Refund – We refund the amount minus Rs. 200/-(adjusted towards shipping & COD charges) per product in your bank account. We need following bank details – Name, A/c no., IFSC Code, Bank,Branch to process the refund.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason, responsibility lies on the customer to contact The Loom to arrange for the pick-up again. Failure to contact The Loom timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.
Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you.
The customer agrees not to dispute the decision made by The Loom and accept The Loom’s decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
No returns, refunds or exchanges will be accepted for the following items:
** Custom made products/Products personalised to your requirement
** Products on sale
** Home Décor
Refunds are made as follows:
** If the payment was made in cash then the refund is made in the form of a bank transfer.
** If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
Cancellations by Indian Customer :
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at support AT theloom.in. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.
** If you cancel your order before your product has been dispatched, we will refund the full amount (in case of pre-paid order).
** If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges( in case of pre-paid order).
Please note: Repeated refusal of COD orders might lead to barring of COD facility without any intimation.
The customer agrees not to dispute the decision made by The Loom and accept The Loom’s decision regarding the cancellation.