Company : Indubaba.Com
Head Quarters : Delhi
Industry : Online Shopping
Service/Product : Women Fashion, Men Fashion, Kids Fashion, Electronics, Footwear & Accessories
Website : indubaba [dot] com
|Want to comment on this post?
Go to bottom of this page.
Indubaba Customer Care Number & Email
Call us : +91-92052 51602
Email : customercare AT Indubaba.Com
Related : Trendy Divva Contact Number & Email Address : www.customercare.gen.in/9348.html
IP Tower Plot -06
Wazirpur Community Centre
Wazirpur Industrial Area
CIN : U74999DL2015PTC288221
Shipping & Refund Policies
Indubaba.Com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers.
We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is Indubaba.Com’s Return Policy?
Our “100% Buyer Protection Program” allows for easy returns and refunds for:
1. Products which you received in “Damaged/Defective/Broken” condition.
2. Products shipped totally different than ordered article by mistake and not as per shown on order page or not as per description/photo on the website whereas the variation of colours may be visible on different devices can not be covered.
3. Products having manufacturing defects.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery can not be entertained by sellers.
Consumable products like Innerwear, Lingerie, bath and beauty products and bulky items like furniture/statues/paintings etc cannot be returned. Customised and made to order products also cannot be returned.
All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
Once we receive the returned products, a quality check (QC) will be performed on the items by our quality team. This is subject to the return having met the following requirements:
** The items should be unused and unwashed.
** The packaging should have the original packaging and tags in place.
** They should be returned within maximum 10 days from the delivery date.
** They should not include lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items.
** No standard Refund rules will apply in case any Special running Offer is chosen. For example : Try-n-Buy or any other from time to time.
** No Refund / Return will be applicable on (a) Products purchased / ordered on Special Price other than normal standard price in its Red color (b) under any ongoing Promotion / Sale / Offers / Scheme (c) or any price benefits availed upon applying Coupon Codes (d) any item received along with a second Free item.
How to raise dispute for an order?
You need to register your dispute in either of the two ways:
By sending email to CustomerCare AT Indubaba.Com with images of broken/defective/damaged products within 3 days of delivery.
We need photos of the damaged/defective/different products received so that we can defend your dispute with concerned seller. Please mention your Order Id in every communication over email for its smooth processing. Register dispute directly with seller by following below procedure for direct resolution which usually is faster.
To register dispute directly with seller, please follow below mentioned easy process:
Go to your customer account here at Indubaba.Com/customer/account and sign in when prompted.Or Click the “My Account link” at the top of the site and sign in when prompted.Click on the “Confirmed Orders” Tab on the left side and Select the Order you wish to return. On the order detail page you will see “Raise Dispute with Seller” section.
Enter the details of your dispute and attach relevant images there. Click “Raise Dispute to Seller” button once ready. If you are not registered on Indubaba.Com, you can register by clicking the “Register” link on the top of website and then file the dispute or you can send email to CustomerCare AT Indubaba.Com
After the seller reviews your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow the seller seven working days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.