Company : Yaantra
Head Quarters : Delhi
Industry : Electrical & Electronics
Service/Product : Mobile & Laptop Repair
Website : https://www.yaantra.com/
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Yaantra Customer Support Number
Email: support AT yaantra.com
Call Us: (011) 600 12 600
Related : Bigfix Gadget Care LLP Chennai Call Center Number & Address : www.customercare.gen.in/9431.html
33/33 A, Ramaroad, Kirti Nagar,
Near Grand Dreams Banquet Hall,
New Delhi – 110015
Branch Office :
G-31, Suneja Tower1, District Centre Janakpuri,
Landmark : Satyam Cinema,
Retail Office :
EDM Mall, Ground Floor, kaushambi,
Ghaziabad, Uttar Pradesh 201001
Retail Office :
Pacific Mall, Tagore Garden, Najafgarh Road,
Near Subhash Nagar Metro Station
New Delhi: 110018
Shri Chakravarthy Complex No. 53-58 II Floor,
V.V Puram, Sajjan Rao Circle,
Bangalore – 560004
Dr. Ranga Road Myplaore Old Sai Mandir,
Chennai – 600004
Office No.501, Tower-II,
Myfair Towers Wakdewadi Shivaji Nagar,
Pune – 411048
3rd Floor,Premise no-5-4-698,
Kattal Mandi Hyderabad,
Hyderabad – 500001
Unit No. F/7, Kohinoor Mall,
Ward No. L, Kirol Road, Kurla (West)
Mumbai – 400070
We offer you easy and streamlined replacement process
How do I file a Replacement request?
** You can initiate the return making a call (011) 60012600 or drop a mail support AT yaantra.com. Our support executive will raise a tick against your complain.
** You can place a Replacement request within 7 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 48 hours of delivery.
** Replacement request will be reviewed by Yaantra.
** After approval, pickup of the product will be arranged through our courier partners.
** If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Yaantra up to Rs 150 .
** After the product is received, it is verified against your claim and accordingly, Replacement is initiated. Please note that Replacement would depend upon the stock availability.
Under what conditions can I return/ replace my product?
Returns/Replacement are accepted under the following cases –
** Wrong Product – Wrong color/ size/ style
** Wrong item ordered/ delivered
** Defective Product – Manufacturing defect/ Non-functioning
** Damaged Product – Physical damage/ Tampered product or packaging
** Wrong Quantity – Missing Products/ Parts
Under what conditions Return / Replacement request will not be accepted?
Return/ Replacement requests will not accepted under following cases –
** If Products are Altered/ Used.
** If Product is returned without Original Packaging (price tags, labels & accessories).
** If Serial Number is tampered.
** For Defective product that is covered under Yaantra’s Warranty or Reported after 7 days of the Delivery.
** For Damaged/Missing product that is reported after 48 hours of the delivery.
What is the best time to place Return/ Replacement request?
** Return/Replace request of the Product(s) should be initiated within 7 days of Order Delivery for Wrong/ Unsatisfactory product.
** However, under the following conditions, Return Request should be filed within 48 hours of Delivery with the images of the parcel or product
** Damaged Product.
** Empty Parcel.
** Missing Item.
** To file a return/replacement request, please reach out to Yaantra’s Customer Support.
When do you initiate Pickup for Returns?
** Once your request to replacement an order is approved, a pickup will be initiated. You will receive an email from us, with information on the packaging, return address and required documentation.
** Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup:
** Product should not be used/altered/ tampered.
** Keep original price tag & packing slip intact.
** Mention Order Number on the box.
** Do not seal the box.
** Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive.
** Keep the Courier Company’s receipt for tracking purposes.
Please Note – Yaantra shall not be liable for any incidental defect/damage and mishandling etc.
What do I do if my area does not have a reverse pick up service?
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In case of Self-Shipment, Yaantra will reimburse your courier charges (upto Rs.150).
In case of Self-Shipment, Customer has to share the image of Courier Bill at our email address : support AT yaantra.com
Please take care of the following-
** Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative.
** Send a scanned copy of the courier receipt to our address.
** Track your Return Shipment on the Courier Company’s Website.