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Viraldeal Patna Customer Care Number & Email Address

Company : Viraldeal
Head Quarters : Patna
Industry : Online Shopping
Service/Product : Dresses
Website : viraldeal.co.in

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Viraldeal Customer Care Number

Customer Care: 09025340077 (24×7)
Phone : 09102670169

Related : Rock N Shop Delhi Customer Care Number & Email Address : www.customercare.gen.in/9434.html

Email : info AT viraldeal.co.in

Contact Us

You would like to share some insights with us, the best way would be to drop in a mail.
Address :
West Boring Canal Road
anandpuri
PATNA-800001
Feedback, Information, Business Partnerships etc. Email:info AT viraldeal.co.in

We might not always be reachable on calls as we would be attending to other customers at the same time. You are very important to us. Leave a mail at info AT viraldeal.co.in and you are sure to be responded

WE ARE HERE TO HELP YOU ,9102670169 Monday to Friday from 9 am to 5 pm / Saturday from 9 am to 1 pm

Note : Please do not share your ATM,Credit Card number and Web PIN to anyone,also do not write such information anywhere on your card or on any document. viraldeal(Navesoft Ecommerce ) will never ask for the same.

Cancellation & Returns

Note : Please do not share your ATM,Credit Card number and Web PIN to anyone, also do not write such information anywhere on your card or on any document. viraldeal(Navesoft Ecommerce ) will never ask for the same.

At Viraldeal, you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on viraldeal.co.in within 24 hours of the receipt of the product. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply). However an exchange is subject to availability of the item in our stock.

Order Cancellations

before the purchasing of our any product read deal related document /details properly because all marketing related catch mention on this deal .

If you would like to cancel an order, you can call or email our customer service and provide details of the order. In the case of Prepaid Order ,if you cancel the order before the product has been shipped , in that case we can give viraldeal point equivalent to your amount ,Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly .

Returns Procedure

Please contact our Customer Service to initiate a return and log a complaint. In case of a replacement, the customer will have to self ship the product to our warehouse. A flat shipping fee of Rs. 100 will be converted into a Shopping coupon.

While sending the self shipment product, customer has to ensure that he marks a tick in the check box related to either replacement or refund in the invoice sent along with the product.

Conditions for return

Products should be unused
Products should be returned or exchanged in their original packaging along with original price tags, labels, instruction sheets and invoices. (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.

We do not accept return or exchange requests for Television ,innerwear, cosmetics, deodorants, perfumes and free items

Address for returns and exchanges:
Navesoft Ecommerce
DIGHI BLOCK COLONY HAJIPUR
VAISHALI BIHAR ,PIN-844101

Replacement Procedure

In the unlikely event that any product you received from us is damaged / defective or a size mismatch:

Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.

If there is a size mismatch, replacement is possible.

If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.

Please contact our customer service for initiating the replacement and send us the images / snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.

Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.

Refund Procedure

In case of online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of transaction, it may take up to 10-15 business days for the respective banks to process the refund. Please get in touch with bank directly in case of any delays post confirmation of cancellation/refund by viraldeal.co.in

In case of COD refund, a cheque will be sent to the customer by courier. The Payee name has to be confirmed by the customer while logging a complaint; else, the refund will be on hold.

61 Comments
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  1. Please let me know how to return the damaged item . Any address etc .

  2. Worst company fraud
    I have cancelled m 4th order within 30 min after ordered but they mailing we have dispatched your order, how is that possible even i had booked my order at 11:00pm and cancelled withi. 30 min
    Or if they dispatched ,so where is my product i have not receive till
    My order id is VDS225184

  3. Arunkumar K N Kashipura

    Refund my money back because this item is dameg and low quality products so I can return it.

  4. I have received parcel and check but tank is leaked and cooling not good as you saying. So I want to return the product and please return my payment on bank account asap. I am not satisfied with this product.

  5. I want to cancel my order and my amount back.

  6. I ordered a Daddy Duster paying ₹999/- by credit card on 12-04-2019. Although I received some SMS messages about dispatch confirmations and subsequent messages that the order could not be delivered without assigning any clear reason except to say that the courier will try again. I was never contacted by the courier Xpressbees, nor was any attempt made to deliver the item ordered. I have now been told to collect the item from Hyderabad as the courier does not deliver in my area – Mumbai! If this is not fraud – what is? Please refund my payment immediately. I am repeating my earlier request of 1-5-2019.

  7. I want to cancel my order.

  8. Gurindeerpal Singh

    I purchased the daddy duster but the product is not good. So I want to return the product. Please return my money.

  9. I ordered a product from this company and I am not satisfied because the product is not working the way it was described in their advertisement. I have sent many emails and have not received any response to my satisfaction. They guarantee 100% satisfaction but have not seen to stood by this guarantee. I did finally find an address. Don’t buy from this company, they don’t stand by their product (or) their guarantee. Consumer beware!

    1. Arunkumar K N Kashipura

      Refund my money back because this item is dameg and low quality products so I can return it

  10. Need someone from viraldeal to contact me. Never received the item I ordered.

  11. My order number is OD1809291995312794 which is not delivered till date. Please provide it soon.

  12. I have not received my product, please send my product (or) refund my money as soon as possible.

  13. I ordered Honor 9 lite mobile phone and order number is 128031000527384, dated 21/08/2018 and paid Rs.2749/- through HDFC credit card. But received a local mobile worth Rs.500/- Maxfone Q11, a duplicate model of Nokia 6610. I am not interested, it is cheating so, please return the product and refund the amount to my account.

  14. Please refund my money Rs.2700.

  15. Kindly refund my payment. My Order ID is #128031000527515. I think this is a fraud company so, refund my amount.

  16. Please refund my payment.

  17. I have ordered 2 honor lite phone on 25th August 2018 but I don’t like the product so I contacted customer care but they spoke very rudely and disconnect the line. It is again a humble request to you please refund my money other wise I will file a fraud case against you and your company.

  18. Order ID-128031000530107
    Date- 23-8-2018
    Payment Method: Pay with HDFC
    Product Model :Honor 9 Lite (Luck By Chance SALE !)
    Sub-Total: Rs.2,749
    Shipping Cost: Rs.0
    GST 12%: Rs.295
    Total: Rs.2,749

    Please tell me, when it will be delivered.

  19. I didn’t like the product you send to me so I want to return that and I need my payment back. Your costumer numbers are not reachable always.

  20. My Viraldeal Order ID is 128031000520566. May I know its status? I have not received any response neither from websites nor from email. And customer care number is not working. Please confirm status and sent it soon (or) refund my money. Otherwise I will file complaint.

  21. I ordered mobile on 21.08.2018 but still it has not come. Order ID is 128031000525922. Please send it soon.

  22. Order Details :
    Order ID: 128031000528480
    Date Added: 22/08/2018
    Payment Method: Pay with HDFC
    Payment Address : Shipping Address
    Product Model :Honor 9 Lite (Luck By Chance SALE !)
    Sub-Total: Rs.2,749
    Shipping Cost: Rs.0
    GST 12%: Rs.295
    Total: Rs.2,749

    Please tell me, when it will be delivered.

  23. I have ordered Honor 7 lite, please send it soon. Please let me know my order and payment status.

  24. Very worst. They are not attending the call. And some one attend but he is asking all account details and OTP also. They are very worst and cheap. Only they will do through card. But they are not ready to repay. Anyone suggest what to do for this. Please help.

    1. Call the Better Budiness Bureau! Report Scam. I have checked the comments and decided not to order. They said 100% return guarantee yet when reading the terms and conditions the language is legal jargon that may allow them to screw you out of a return unless the product hasn’t been open. Report for Scam! This should not be happening! So sorry this happened to you!

  25. I have also booked my mobile on 11/8/2018 but not received it till. Please confirm (or) send my money.

  26. I have not receive the refund yet. Please send it soon otherwise, I will file complaint.

  27. I have booked honor 9 lite phone on 20/08/2018 and paid the amount through online. Please send my order soon.

  28. My order ID is 128031000521958. Please send my money.

  29. My order number is 128031000515214. I don’t like the product which I received on 14th August. Please accept the return and refund it.

  30. Please refund my amount soon.

  31. Order ID: 128031000458709
    Date Added: 23/06/2018
    Payment Method: Pay with HDFC
    Shipping Method: Shipping Cost
    Product Model : Honor 9 Lite
    Price : Rs.2,749
    Sub-Total: Rs.2,749
    Shipping Cost: Rs.0
    GST 12%: Rs.295
    Total: Rs.2,749

  32. Fake and fraud company.

  33. Please refund my money soon.

  34. My Viraldeal Order ID 128031000505772. May I know its status? I have not received any response neither from websites nor from email. And customer care number is not working . Please confirm status (or) refund my money.

  35. My order ID is 128031000491303 and date is 04/08/2018. Please confirm my order.

  36. I have ordered Honor 9 lite and my order ID is 128031000499699. Please show my order status.

  37. I have not received my order which is redmi note 4. My order date is 19.07.2018, please refund my money.

  38. Order ID : 128031000485399
    Ordered On : 22/07/2018

    Where is my order now?

    1. Please refund my money as material not received.

  39. Order ID: 128031000477122
    Date Added: 02/07/2018

    I want to know, where is my order now?

  40. I ordered the mobile on 10th July still I am not receiving the mobile. Kindly let me know the Delivery status.

  41. I ordered a Mobile on 7th of July but still it has not come. My order Number is 128031000481645. Please send me as soon as possible.

  42. I ordered a mobile on 30.6.2108 but still, it has not come. My order ID is 128031000474257. Please send me the phone (or) return my money.

  43. I have booked Honor 9lite mobile phone on 02/07/18 so for no response. My order number is 128031000476707. Please kindly refund my money Rs.2749.

  44. I have ordered Honour mobile on 02/07/2018. My order ID is 128031000478708 and Paid with HDFC but still I have not any assistance from customer care of viral deal, I think the website is cheater. Please refund my amount.

  45. My order number is 128031000477805 and booking date is 02/07/2018. I am not able to track my order status.

  46. Please send the product as soon as possible.

    Order Details:
    Order ID: 128031000468557
    Date Added: 28/06/2018
    Payment Method: Pay with HDFC
    Order Name : Honor 9 Lite
    Shipping Cost: Rs.0
    GST 12%: Rs.295
    Total: Rs.2,749

  47. I ordered a mobile on 23rd June but still, it has not come. My order ID is 128031000456725. Please send me the phone (or) return my money.

  48. Please send me your contact details otherwise I will complaint in the police station for doing a fraud business in online base and not returning the money as well as not delivering the product.

  49. I have ordered a Honer 9 for Rs.2749 and Order ID is 128031000419129. I don’t like the mobile. So please accept the return and refund the amount to my account.

  50. PLEASE CONFIRM, IS IT FAKE SITE BECAUSE OF SO MANY PEOPLE WHO HAS BOOKED ORDERED BUT THEY NOT REVIVED. DEAR FRIENDS I HAVE ALSO BOOKED A MOBILE BUT I HAVE NOT RECEIVED YET. THAT MEAN THIS IS NOT A ORIGINAL WEBSITE. IF ANYONE RECEIVE THE PRODUCT SO KINDLY SHARE YOUR VIEW ABOUT THIS WEBSITE.

  51. Kindly replace the same other wise refund my money. If not, then I will go to the Consumer forum.

  52. Order Number : 128031000382085
    Invoice Date : 23/05/2018
    Product : Honor 9lite Mobile
    Amount : Rs. 2749

    I want to return it, I have applied for return but, the courier person has not been contacted me yet. Already completed 5 working days. Customer service number is not working. Please give my refund soon.

  53. I ordered mobile on 31st May but still it has not been delivered. My order ID is 128031000397771. Please send it soon.

  54. Order ID: 128031000396175
    Date Added: 31/05/2018
    Payment Method: Pay with HDFC

    Please let me know my order and payment status.

  55. My order number is 128031000380608 and tracking ID number is 1189110136861is and booking date is 22.5.2018. I am not able to track my order status.

  56. I ordered mobile on 16th May but still it has not come. Order ID is 128031000369926. Please send it soon.

  57. I ordered mobile on 8th May but still it has not come. Order ID is 128031000357618. Please send it soon.

  58. I ordered mobile on 2nd April but still it has not come. Order ID is 128031000337049. Please send it soon.

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