Company : Healthmug
Head Quarters : Delhi
Industry : Online Shopping
Service/Product : Disease, Homeopathy, Ayurveda, Nutrition & Supplements, Personal Care, Baby Care, Health & Fitness
Website : https://www.healthmug.com/info/contact-us
|You can now ask your questions about this Customer Care Contact detail. Please go to the bottom of this page.|
Healthmug Customer Care Number
Email : customer-care AT healthmug.com
Phone : 7838389846 (10am – 7pm)
Related : Motherhood Women & Children’s Hospital Contact Number & Address : www.customercare.gen.in/9785.html
X-35, Okhla Industrial Area,
New Delhi – 110020
Shivam Pharmacy :
No. 26, DDA Commercial Sector 1 Market,
New Delhi – 110022
Returns & Cancellations
Under what conditions can I return an item purchased on Healthmug?
Conveniently place your return request online by raising an issue in your healthmug account or by calling us on 7838389846 or by mailing us on our Email customer-care AT healthmug.com
** In case of Wrong Product/Size Exchange issue can be raised within 7 days of order delivery.
** If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with photographs (of the parcel box as well as other products received) on our email.
** In case of a damaged packaging, do not accept the delivery of that particular package. In case you have received it and later, after opening the package, discover that the item(s) is Damaged/Defective or the product is leaked, the return request should be filed within 2 days of delivery along with photographs (of the received parcel box as well as the product) on our e-mail
** In case products delivered are past or near their expiry date (medicines with an expiry date of less than 6 months shall be considered as near expiry) return request can be raised within 7 days of order delivery along with photographs of products (Expiry date must be clearly visible in the attached photographs).
Important Points to Remember :
** Please ensure that the product to be returned is in unused and original condition. Include everything you’ve received for the particular product you want to return like price tags, labels, invoice, original packing including box, freebies and accessories.
** In case where a customer had ordered multiple products and if one of the product(s) get damaged in transit then Healthmug will either replace the damaged product(s) and not the complete order. In case of non-availability of the product(s) Healthmug will refund the amount of only the damaged product(s) and not the complete order.
** In case of Refunds, the entire amount paid by you including shipping charges are transferred to your account
** Once your request to return an order is approved, a pickup will be initiated, after the product is received by us, it is verified against your claim and accordingly, replacement or refund is initiated.
** In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. In case of Self-Shipment, Healthmug will reimburse your courier charges (max. upto Rs. 50).
** Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
Under what conditions Return/Replacement request will not be accepted?
There are certain scenarios where it is difficult for us to support returns.
** Return request is made outside the specified time frame.
** Any wrong ordering or partially consumed strips or products do not qualify for return.
** We shall not be liable for refunds/replacements for any incidental liquid leakage up to 25% of total product quantity as it may be a result of evaporation or courier handling etc.
** Leakages above 25% shall be covered under our return/replacement policy.
** Anything missing from the package related to the product including price tags, labels, invoice, original packing of product, parcel box, freebies and accessories.
** Defective/damaged products that are covered under the manufacturer’s warranty, for such products a buyer can directly call the manufacturer and avail the warranty.
** Product is damaged due to misuse or Incidental damage by the customer.
** Specific categories like elastic supports, stockings, bandages and tapes once used.
** Any consumable item that has been used, installed or the seal is broken.
** Products with tampered or missing serial numbers.
We assure you that all products sold on Healthmug are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.
At Healthmug, our vision is to be India’s most customer friendly company for both buyers and sellers; to build a place where people can come to find any homeopathic, ayurvedic and herbal medicines they want to buy online.
With Healthmug.com, we endeavour to build a destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform.
We are committed to ensure 100% Purchase Protection for your shopping done on Healthmug.com so that you can benefit from a safe and secure online ordering experience, convenient payment options such as Cash on Delivery, easy returns and enjoy a completely hassle free online shopping experience.