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indianvisaonline.gov.in eVisa Helpdesk : Bureau of Immigration

Organisation : Bureau of Immigration, Ministry of Home Affairs
Service Name : eVisa Helpdesk
Headquarters : New Delhi
Industry : Government
Service/ Product : Visa Services
Website : https://indianvisaonline.gov.in/evisa/tvoa.html#

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You can now ask your questions about this Customer Care Contact detail. Please go to the bottom of this page.

BoI eVisa Helpdesk

Call : +91-11-24300666
Email : indian-evisa@gov.in

Related / Similar Service : FSSAI Consumer Grievance Helpdesk

eVisa Payment Helpdesk

SBI ePay: +91-22-2752-3816/ +91 1800-22-401 (24 x 7)
Axis Bank : +91 1800-419-0073 (24 x 7)

Axis Toll free No.s from limited Countries:
Toll free Numbers from:
USA : 1855 205 5577
Uk : 0808 178 5040
Singapore : 800 1206 355
Canada : 1855 436 0726
Australia : 1800 153 861
UAE : 8000 3570 3218
Saudi Arabia : 800 850 0000
Qatar : 00 800 100 348
Bahrain : 800 11 300

Select option no. 6 on IVR to connect to agents. From rest of the countries none toll free number to India + 91-40-6717-4100 (Paid Number).

General Instructions

** e-Visa has 5 sub-categories viz. e-Tourist Visa(for 30 days/01 year/ 05 years) ,e-Business Visa, e-Medical Visa, e-Medical Attendant Visa and e-Conference Visa.
** A foreigner (other than those applying for e-Conference Visa) will be allowed to club activities permitted under these categories.
** Foreigners applying for e-Conference visa will be permitted to club the activities permitted under e-Tourist visa only (validity co-terminus with e-Conference Visa only i.e. 30 days).
** Only two e-Medical Attendant Visas will be granted against one e- Medical Visa.
** For e-Tourist and e-Business visa, Applicants of the eligible countries/territories may apply online minimum 4 days in advance of the date of arrival.
** For e-Medical, e-Medical Attendant and e-Conference visa, Applicants of the eligible countries/territories may apply online minimum 4 days in advance of the date of arrival with a window of 120 days.
** Example: If you are applying on 1st Sept then applicant can select arrival date from 5th Sept to 2nd Jan
** Sample eVisa application form is available on the tab near the bottom of eVisa main page.
** Recent front facing photograph with white background and photo page of Passport containing personal details like name, date of birth, nationality, expiry date etc are to be uploaded mandatorily by the applicant.
** Additionally one more document depending upon the e-Visa type would also be required to be uploaded.
** The application is liable to be rejected if the uploaded documents and photograph are not clear / as per specification.
** e-Visa fee is country/Territory specific. Bank transaction charges of 2.5% will be charged additionally on applicable e-Visa fees.
** The fee must be paid at least 4 days before the expected date of travel otherwise application will not be processed.
** To know the fee applicable on your Country/Territory please Click here (for e-Tourist Visa) and for other e-Visa Click here.
** e-Visa fee once submitted is non-refundable as the fee is for processing of the application and is not dependent on either Grant or Rejection of Electronic Travel Authorization (ETA).
** Applicant should carry a copy of Electronic Travel Authorization (ETA) along with him/her at the time of travel.
** Please confirm that your ETA status is shown as ‘GRANTED’ on this website prior to commencement of your journey. Applicants can track the status of their application online by clicking Visa Status
** Biometric details of the applicant will be mandatorily captured at Immigration on arrival in India.
** e-Visa is non-extendable, non-convertible & not valid for visiting Protected/Restricted and Cantonment Areas.
** If you intend to visit Protected/Restricted/Cantonment areas, you would require prior permission from the Civil Authority please visit here.
** The e-Visa fee payment status updation may take up to 2 hours due to technical reasons/network delays.
** Before re-applying, the applicants are requested to wait for 2 hours for payment status updating, after final submission of the application form and payment of the fee.
** In cases, where e-Visa fee has been deducted but status is not updated, the applicants are advised to verify their payment status by clicking on ‘Verify Payment/Pay Visa Fee’ tab or by clicking on the link Verify Payment.
** Nationals of Yellow Fever affected countries or travellers arriving from these countries must carry YELLOW FEVER VACCINATION CARD at the time of arrival in India, otherwise they may be quarantined for 6 days upon arrival in India.
** Please visit our Ministry Of Health & Family Welfare latest guidelines regarding yellow fever countries here.
** You must travel on the Passport which you have applied for eVisa.
** Entry will be allowed into India on the new passport even if ETA has been issued on the old passport, however in such cases a traveler must carry the old passport on which ETA was issued
** The documents required for completing the eVisa application is indicated against each type of eVisa.
** Please keep all these documents ready at hand before beginning to fill your eVisa application.
** All documents including Business cards, Invitation letters etc. must be in English language, failing which the application would be liable for rejection.
** The entire process may take 10 to 15 minutes to complete the application and make the payment.

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