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powermin.nic.in Electricity Call Center Number : Ministry of Power

Organisation : Ministry of Power
Service Name : Electricity Call Center Number
Country : Delhi
Industry : Government
Service/ Product : Electricity Services
Website : https://powermin.nic.in/en/content/electricity-call-center

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Electricity Call Center

To address the power supply related complaints on a proactive basis and provide effective, assured and timely services to the customers several power distribution companies and state electricity boards have set up an Electricity Call Centers.

Related / Similar Contact : MSEDCL Web Self Service Customer Care

These call centers work round the clock to receive customer complaints through several channels such as telephone, fax, email, etc. The telephone number 1912 is specifically allotted to Electricity Call Centers for handling power supply related complaints.

The customer complaints are registered and forwarded to the field personnel for timely action and rectification. The status of the complaint is periodically tracked and updated.

The customer can know the status of the complaints registered by contacting the call center personnel. In case the complaint is not resolved within a specified time limit, the complaint is escalated to the notice of higher authorities for expediting the resolution process.

The Electricity Call Centers are managed through specially designed software solutions, which form the backbone of operations. The software deployed may vary from technically advanced to simple solutions.

The software generally comprise of Contact Management Solution and/or Process Monitoring Solution. These call centers are either managed by the utility’s personnel or outsourced to third parties.

Electricity Call Centers have been implemented in the states of Tamil Nadu, Andhra Pradesh and Karnataka. In the states such as Rajasthan, Delhi, Madhya Pradesh, etc the call centers are at the various stages of implementation.

With the help of these call centers the distribution utilities have been able to conform to the stringent service levels defined by their respective state Electricity Regulatory Commissions.

Other Contacts

Office of Minister of State :

Room No Name and Designation Office Telephone Number Office Fax Number Extension Email
201
Shri R.K. Singh
Hon’ble MoS
(Independent Charge)
011-23717474
011-23710411
011-23710065
011-23710065
200-B
Shri Manoj Kumar Singh, IAS
Private Secretary
011-23717474
011-23710411
011-23710065 231
207 Shri Nishant Kumar Tiwary, IPS
OSD
011-23717474
011-23710411
011-23710065 131
200-C
Shri Ravindra Kumar Singh
011-23727474 011-23710065 347
201
Shri Sanjay Prakash Bhatnagar
Additional Private Secretary
011-23717474 011-23710065 112,104,105
200-A Shri Alok Kumar Singh
Assistant Private Secretary
011-23717474 011-23710065 151
101
Shri Praveen Kumar
Under Secretary
011-23717474
011-23710411
011-23719205
011-23710065 180

Head of Division Desk Section:

Room No Office/Section/Div Name (Post Name) Tel(O) Auto
204

205

Secretary
Shri Sanjiv Nandan Sahai (Secretary)
Shri Lavit Robertson (Sr. PPS)
Shri Sajal Kumar Mitra (PS)
Shri S. Balasubramanian (PS)
2372-1487

2371-0271

2371-1316

224

267

264

402
415
Additional Secretary & Financial Adviser Shri Ashish Upadhyaya (AS& FA)
Shri Pawan Kumar (PS)
2371-4009 209
217
419418 Additional Secretary (Hydro, Distribution, Vigilance) Shri S.K.G. Rahate (AS)
Smt. Moni Kuntala Sengupta (PPS)
Shri R.S.B. Sinha (PS)
2371-5378 226220
413

413

Additional Secretary (Thermal, Transmission, IC, DVC, UMPP, IPP and Fuel Supply.) Shri Vivek Kumar Dewangan (AS)
Mrs. Rita Dhiman (PPS)
2371-0171 252
253
453
208

208

Senior Adviser (Policy & Planning, Power Projects Monitoring, e-Samiksha & PRAGATI Portal, Climate Change, Training & Research (Including CPRI & NPTI) Energy Conservation & Bureau of Energy Efficiency, Parliament, OL, Public Grievances, RTI, Reservation,)
Shri Raj Pal (Senior Adviser)
Smt. Pushpa Rani Rao (Sr. PPS)
2371-5595 230

415

415415 Joint Secretary (Transmission, Information Technology) Shri Mritunjay Kumar Narayan (JS)
Shri Anil Kumar (PPS)
2371-4367 254285
209

209

Joint Secretary (Distribution, Hydro, Admin) Shri Tanmay Kumar (JS)

Shri Ajay Nagpal (PPS)
Shri Ajay Kumar Gupta (PPS)

2371-4168 344

348

408
415
Joint Secretary (OM, R&R (including administration of National Electricity Policy, Tariff Policy, CERC, JERC, APTEL and std. Bidding Documents)
Shri Ghanshyam Prasad (Joint Secretary)
Smt. Suman Dhingra (Sr. PPS)
2371-0389 305

247

221218 Chief Engineer (Thermal) Shri Sanjeev Kumar Kassi (Chief Engineer)Shri S.V Ramesha (PS) 2371-4100 228319
220-A
222-A
Dir (DDUGJY, SAUBHAGYA & IT, RE, IPDS, Distribution Reforms, Power Finance Corporation, National Electricity Fund, Smart Grid) Shri Vishal Kapoor (Dir)
Shri Ashok Kumar Khurana (PPS)
2371-4000
232
318
223-A
218
Dir (Hydel-I (THDC,NEEPCO & NE States))
Shri R.P Pradhan (Dir)
Shri Rajinder Singh (PS)
2371-7753 278
259
220
415
Dir (Powergrid, Trans)
Shri Goutam Ghosh (Dir)
Shri Radheshyam Kathuria
2371-6674 204
242
223 Dir (R&R)
Shri Sandeep Nayak (Dir)
Shri Sunil Kumar (PS)
2371-5250 243

369

417
415-B
Dir (IPC,UMPP, FSC & EV)
Shri Pawan Kumar Kalarwal (Dir)
Smt. J. Bhuvneshwari (PPS)
2371-1394 208
279
N.Bhawan
N.Bhawan
Dir (Energy Conservation & Public Grievances)
Smt. Meera Shekhar (Dir)
Smt. Sunita Verma (PS)
2306-3497
Cabin-IV
415
Dir (SC/ST Cell, Record & Cash)
Shri G. Muthuraja (Dir)
Ms. Saroj Devi (PS)
2375-2497
288
295
429 Dir (Distribution) Shri Annepu Suresh (Dir) 2335-3320 330
434
432
Dir (Admin I, Admin II, Admin III, IC & Vigilance)
Shri Suman Chatterjee (Dir)
Shri Raj Kumar (PPS)
2373-8817 287

402

427 DS (Hydel-II (NHPC, BBMB, SJVNL and Hydro policy matters)) Shri Vishal Pal Singh (DS)
Smt. Rashu Bahl (PS)
2372-3828 255
Cabin-III
218
DS (Parl,Coord)
Shri Ravindra Nath Singh (DS)
Smt. Durga Jagdeswari (PPS)
2371-1712 256
333
Cabin-I
415
DS (Bud, Fin.)
Shri Narendra Kumar (DS)
Shri Anil Kumar (PS)
2371-7196 262
216
225 DS (OM, P&P) Shri Devashish Bose (DS)
Shri Rajender Prasad (PS)
2371-7737 258
222-A DS (R&R) Shri Devranjan Chattopadhyay (DS) 2372-0265 235
Cabin-II DS (Parliament, Reservation, Griv. RTI) Shri Sita Ram Meena (DS) 2335-2913 505
433 (NIC Cell) Sr. Technical Director (NIC)
Technical Director (NIC)
Technical Director (NIC)
Shri R.K Sharma (Sr. Tech. Director)
Shri Sunil Sehgal (Tech. Director)
Shri Jaspal Singh (Tech. Director)
2332-4772 373

273

622
217
JD (OL) Shri Amit Prakash JD (OL)
Shri Satyavir (PS)
2373-6275 215
379
26 US (Thermal, DVC) Shri A. S. Bisht (US) 2376-6236 289
219 US (H-II & BBMB) Shri Kundan Kumar (US) 2370-5841 222
634 US (Power Grid) Shri Sanjeev Jain (US) 2373-0264 291
24 US (UT & SIB) Shri Narender Singh (US) 2371-5507 355
26 US (FSC,UMPP,EV) Shri Suman Mazumdar (US) 2332-4357 290
123 US (IPDS) Smt. Bimelsh Pawar (US)
Ms. Jaya Chaudhary (Steno.)
2370-8051 214
123 US (Coord.) Smt. B. Neeraja (US) 2371-9637 206
26 US (DVC, State Thermal) Shri Nishat Kumar (US) 2332-4359 212
426 US (Fin.) Shri Prafull Kumar Sinha (US) 2332-4359 275
632 US (Hydel-I) Shri Mukesh Sawhney (US) 2332-4357 293
634 US (Trans.) Shri Bihari Lal (US) 2332-5242 294
26 US (Bud.) Shri Prem B.S.Dinker (US) 2375-2495 367
632 US (NHPC) Shri Anil Bajpai (US) 2371-5507 300
123 US (PFC, Records) Smt. C. Thenmoli (US) 2371-1302 303
N. Bhawan US (EC) Shri Arun Agarwal (US) 2371-9710
26 US (P&P) Shri Rattan Kumar Das (US) 2371-5507 322
225 US (Admin-II) Shri Hausuanthang Guite (US)
Shri Prakash Mahto (PS)
2371-5327 211
22 US (T&R) Shri Nimai Adhikary (US) 2335-8267 310
26 US (General Admin & Cash) Shri Sanjeev Mamgain (US) 2371-5507 212
26 US (RTI, Reservation & Grievances) Shri Aswani Kumar Daveshwar (US) 2371-5507 280
415 US (OM) Smt. Rita Singh (US) 2371-5507 277
426 US (V&S, IT) Shri Dilip Kumar (US) 2371-4169 245
432 Asst. Dir (P&P) Miss. Sucheta Sharma (Asst. Dir) 2371-5507 345
217 Asst. Dir (OL) Shri Anil Kumar (Asst. Dir) 2371-5507 239
24 SO (Admin-I) Shri Sanjay Kumar(SO) 2371-5507 210,320
222 SO (Admin-II) Shri V. Srinivasan (SO) 2371-5507 236,317
22 SO (Admin-III) Shri Paritosh Gupta (SO) 2371-5507 310
622 SO (RE) Shri Raja Ramaswamy (SO) 2371-5507 296
415 SO (OM) Shri Naresh Kumar (SO) 2371-5507 257
123 SO (Coord) Shri Prakash Halder (SO) 2371-5507 328
123 SO (NEF) Shri Ghanshyam Vashisth (SO) 2371-5507 380
432 SO (UMPP) Smt. Indu Gupta (SO) 2371-5507 263
634 SO (IPDS) Shri Naveen Chandra Joshi (SO) 2371-5507 292,343
123 SO (IT) Smt. L. Neichong Khongsai (SO) 2371-5507 370
219 SO (H-II) Shri Vikal Kumar (SO) 2371-5507 456
426 SO (Fin.) Shri Mukesh Kumar(SO) 2371-5507 275
123 SO (PFC) Shri Pankaj Kumar Srivastava (SO) 2371-5507 339
218 SO (BBMB) Shri Bhagwan Saini (SO) 2371-5507 233
622 SO (Thermal-I) Shri Sunil Kumar Sah (SO) 2371-5507 321
622 SO (Thermal-II) Shri Chittaranjan Acharya (SO) 2371-5507 321
632 SO (Hydel-I) Shri Vikram Kamble (SO) 2371-5507 322
632 SO (NHPC) Shri Surjit Shaw (SO) 2371-5507 507
222-A SO (R&R) Shri Rajesh Kaushik (SO) 2371-5507 234
218-A SO (Cash) Shri Basant Kumar (SO) 2371-5507 237
430 SO (RTI) Shri Rajnish Dayal Mathur (SO) 2371-5507 358
217 SO (Parl.) Shri Anil Kumar Sharma (SO) 2371-5507 240
26-A SO (IPC) Shri Shubhash Chand (SO) 2371-5507 213,349
18 Library Incharge Smt. Alpana Bansal 2371-5507 203,337
22 Caretaker Shri Mahesh Chandra 2371-5507 202
22 (Protocol Officer) Shri I.J Virmani 2371-5507 202
26 (Stationery, IT) Shri Ravindra Kumar 2371-5507 201
200-B AGM (NPMC) Shri Jaydeep Saxena 2376-6407 272
123-A GM (IPDS) Shri Kamlakar Singh 2331-9108 311

 

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