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powermin.nic.in Electricity Call Center Number : Ministry of Power

Organisation : Ministry of Power
Service Name : Electricity Call Center Number
Country : Delhi
Industry : Government
Service/ Product : Electricity Services
Website : https://powermin.nic.in/en/content/electricity-call-center

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Electricity Call Center

To address the power supply related complaints on a proactive basis and provide effective, assured and timely services to the customers several power distribution companies and state electricity boards have set up an Electricity Call Centers.

Related / Similar Contact : MSEDCL Web Self Service Customer Care

These call centers work round the clock to receive customer complaints through several channels such as telephone, fax, email, etc. The telephone number 1912 is specifically allotted to Electricity Call Centers for handling power supply related complaints.

The customer complaints are registered and forwarded to the field personnel for timely action and rectification. The status of the complaint is periodically tracked and updated.

The customer can know the status of the complaints registered by contacting the call center personnel. In case the complaint is not resolved within a specified time limit, the complaint is escalated to the notice of higher authorities for expediting the resolution process.

The Electricity Call Centers are managed through specially designed software solutions, which form the backbone of operations. The software deployed may vary from technically advanced to simple solutions.

The software generally comprise of Contact Management Solution and/or Process Monitoring Solution. These call centers are either managed by the utility’s personnel or outsourced to third parties.

Electricity Call Centers have been implemented in the states of Tamil Nadu, Andhra Pradesh and Karnataka. In the states such as Rajasthan, Delhi, Madhya Pradesh, etc the call centers are at the various stages of implementation.

With the help of these call centers the distribution utilities have been able to conform to the stringent service levels defined by their respective state Electricity Regulatory Commissions.

Other Contacts

Office of Minister of State :

Room No Name and DesignationOffice Telephone NumberOffice Fax NumberExtensionEmail
201
Shri R.K. Singh
Hon’ble MoS
(Independent Charge)
011-23717474
011-23710411
011-23710065
011-23710065
200-B
Shri Manoj Kumar Singh, IAS
Private Secretary
011-23717474
011-23710411
011-23710065231
207Shri Nishant Kumar Tiwary, IPS
OSD
011-23717474
011-23710411
011-23710065131
200-C
Shri Ravindra Kumar Singh
011-23727474011-23710065347
201
Shri Sanjay Prakash Bhatnagar
Additional Private Secretary
011-23717474011-23710065112,104,105
200-AShri Alok Kumar Singh
Assistant Private Secretary
011-23717474011-23710065151
101
Shri Praveen Kumar
Under Secretary
011-23717474
011-23710411
011-23719205
011-23710065180

Head of Division Desk Section:

Room NoOffice/Section/DivName (Post Name)Tel(O)Auto
204

205

Secretary
Shri Sanjiv Nandan Sahai (Secretary)
Shri Lavit Robertson (Sr. PPS)
Shri Sajal Kumar Mitra (PS)
Shri S. Balasubramanian (PS)
2372-1487

2371-0271

2371-1316

224

267

264

402
415
Additional Secretary & Financial AdviserShri Ashish Upadhyaya (AS& FA)
Shri Pawan Kumar (PS)
2371-4009209
217
419418Additional Secretary (Hydro, Distribution, Vigilance)Shri S.K.G. Rahate (AS)
Smt. Moni Kuntala Sengupta (PPS)
Shri R.S.B. Sinha (PS)
2371-5378226220
413

413

Additional Secretary (Thermal, Transmission, IC, DVC, UMPP, IPP and Fuel Supply.)Shri Vivek Kumar Dewangan (AS)
Mrs. Rita Dhiman (PPS)
2371-0171252
253
453
208

208

Senior Adviser (Policy & Planning, Power Projects Monitoring, e-Samiksha & PRAGATI Portal, Climate Change, Training & Research (Including CPRI & NPTI) Energy Conservation & Bureau of Energy Efficiency, Parliament, OL, Public Grievances, RTI, Reservation,)
Shri Raj Pal (Senior Adviser)
Smt. Pushpa Rani Rao (Sr. PPS)
2371-5595230

415

415415Joint Secretary (Transmission, Information Technology)Shri Mritunjay Kumar Narayan (JS)
Shri Anil Kumar (PPS)
2371-4367254285
209

209

Joint Secretary (Distribution, Hydro, Admin)Shri Tanmay Kumar (JS)

Shri Ajay Nagpal (PPS)
Shri Ajay Kumar Gupta (PPS)

2371-4168344

348

408
415
Joint Secretary (OM, R&R (including administration of National Electricity Policy, Tariff Policy, CERC, JERC, APTEL and std. Bidding Documents)
Shri Ghanshyam Prasad (Joint Secretary)
Smt. Suman Dhingra (Sr. PPS)
2371-0389305

247

221218Chief Engineer (Thermal)Shri Sanjeev Kumar Kassi (Chief Engineer)Shri S.V Ramesha (PS)2371-4100228319
220-A
222-A
Dir (DDUGJY, SAUBHAGYA & IT, RE, IPDS, Distribution Reforms, Power Finance Corporation, National Electricity Fund, Smart Grid)Shri Vishal Kapoor (Dir)
Shri Ashok Kumar Khurana (PPS)
2371-4000
232
318
223-A
218
Dir (Hydel-I (THDC,NEEPCO & NE States))
Shri R.P Pradhan (Dir)
Shri Rajinder Singh (PS)
2371-7753278
259
220
415
Dir (Powergrid, Trans)
Shri Goutam Ghosh (Dir)
Shri Radheshyam Kathuria
2371-6674204
242
223Dir (R&R)
Shri Sandeep Nayak (Dir)
Shri Sunil Kumar (PS)
2371-5250243

369

417
415-B
Dir (IPC,UMPP, FSC & EV)
Shri Pawan Kumar Kalarwal (Dir)
Smt. J. Bhuvneshwari (PPS)
2371-1394208
279
N.Bhawan
N.Bhawan
Dir (Energy Conservation & Public Grievances)
Smt. Meera Shekhar (Dir)
Smt. Sunita Verma (PS)
2306-3497
Cabin-IV
415
Dir (SC/ST Cell, Record & Cash)
Shri G. Muthuraja (Dir)
Ms. Saroj Devi (PS)
2375-2497
288
295
429Dir (Distribution)Shri Annepu Suresh (Dir)2335-3320330
434
432
Dir (Admin I, Admin II, Admin III, IC & Vigilance)
Shri Suman Chatterjee (Dir)
Shri Raj Kumar (PPS)
2373-8817287

402

427DS (Hydel-II (NHPC, BBMB, SJVNL and Hydro policy matters))Shri Vishal Pal Singh (DS)
Smt. Rashu Bahl (PS)
2372-3828255
Cabin-III
218
DS (Parl,Coord)
Shri Ravindra Nath Singh (DS)
Smt. Durga Jagdeswari (PPS)
2371-1712256
333
Cabin-I
415
DS (Bud, Fin.)
Shri Narendra Kumar (DS)
Shri Anil Kumar (PS)
2371-7196262
216
225DS (OM, P&P)Shri Devashish Bose (DS)
Shri Rajender Prasad (PS)
2371-7737258
222-ADS (R&R)Shri Devranjan Chattopadhyay (DS)2372-0265235
Cabin-IIDS (Parliament, Reservation, Griv. RTI)Shri Sita Ram Meena (DS)2335-2913505
433 (NIC Cell)Sr. Technical Director (NIC)
Technical Director (NIC)
Technical Director (NIC)
Shri R.K Sharma (Sr. Tech. Director)
Shri Sunil Sehgal (Tech. Director)
Shri Jaspal Singh (Tech. Director)
2332-4772373

273

622
217
JD (OL)Shri Amit Prakash JD (OL)
Shri Satyavir (PS)
2373-6275215
379
26US (Thermal, DVC)Shri A. S. Bisht (US)2376-6236289
219US (H-II & BBMB)Shri Kundan Kumar (US)2370-5841222
634US (Power Grid)Shri Sanjeev Jain (US)2373-0264291
24US (UT & SIB)Shri Narender Singh (US)2371-5507355
26US (FSC,UMPP,EV)Shri Suman Mazumdar (US)2332-4357290
123US (IPDS)Smt. Bimelsh Pawar (US)
Ms. Jaya Chaudhary (Steno.)
2370-8051214
123US (Coord.)Smt. B. Neeraja (US)2371-9637206
26US (DVC, State Thermal)Shri Nishat Kumar (US)2332-4359212
426US (Fin.)Shri Prafull Kumar Sinha (US)2332-4359275
632US (Hydel-I)Shri Mukesh Sawhney (US)2332-4357293
634US (Trans.)Shri Bihari Lal (US)2332-5242294
26US (Bud.)Shri Prem B.S.Dinker (US)2375-2495367
632US (NHPC)Shri Anil Bajpai (US)2371-5507300
123US (PFC, Records)Smt. C. Thenmoli (US)2371-1302303
N. BhawanUS (EC)Shri Arun Agarwal (US)2371-9710
26US (P&P)Shri Rattan Kumar Das (US)2371-5507322
225US (Admin-II)Shri Hausuanthang Guite (US)
Shri Prakash Mahto (PS)
2371-5327211
22US (T&R)Shri Nimai Adhikary (US)2335-8267310
26US (General Admin & Cash)Shri Sanjeev Mamgain (US)2371-5507212
26US (RTI, Reservation & Grievances)Shri Aswani Kumar Daveshwar (US)2371-5507280
415US (OM)Smt. Rita Singh (US)2371-5507277
426US (V&S, IT)Shri Dilip Kumar (US)2371-4169245
432Asst. Dir (P&P)Miss. Sucheta Sharma (Asst. Dir)2371-5507345
217Asst. Dir (OL)Shri Anil Kumar (Asst. Dir)2371-5507239
24SO (Admin-I)Shri Sanjay Kumar(SO)2371-5507210,320
222SO (Admin-II)Shri V. Srinivasan (SO)2371-5507236,317
22SO (Admin-III)Shri Paritosh Gupta (SO)2371-5507310
622SO (RE)Shri Raja Ramaswamy (SO)2371-5507296
415SO (OM)Shri Naresh Kumar (SO)2371-5507257
123SO (Coord)Shri Prakash Halder (SO)2371-5507328
123SO (NEF)Shri Ghanshyam Vashisth (SO)2371-5507380
432SO (UMPP)Smt. Indu Gupta (SO)2371-5507263
634SO (IPDS)Shri Naveen Chandra Joshi (SO)2371-5507292,343
123SO (IT)Smt. L. Neichong Khongsai (SO)2371-5507370
219SO (H-II)Shri Vikal Kumar (SO)2371-5507456
426SO (Fin.)Shri Mukesh Kumar(SO)2371-5507275
123SO (PFC)Shri Pankaj Kumar Srivastava (SO)2371-5507339
218SO (BBMB)Shri Bhagwan Saini (SO)2371-5507233
622SO (Thermal-I)Shri Sunil Kumar Sah (SO)2371-5507321
622SO (Thermal-II)Shri Chittaranjan Acharya (SO)2371-5507321
632SO (Hydel-I)Shri Vikram Kamble (SO)2371-5507322
632SO (NHPC)Shri Surjit Shaw (SO)2371-5507507
222-ASO (R&R)Shri Rajesh Kaushik (SO)2371-5507234
218-ASO (Cash)Shri Basant Kumar (SO)2371-5507237
430SO (RTI)Shri Rajnish Dayal Mathur (SO)2371-5507358
217SO (Parl.)Shri Anil Kumar Sharma (SO)2371-5507240
26-ASO (IPC)Shri Shubhash Chand (SO)2371-5507213,349
18Library InchargeSmt. Alpana Bansal2371-5507203,337
22CaretakerShri Mahesh Chandra2371-5507202
22(Protocol Officer)Shri I.J Virmani2371-5507202
26(Stationery, IT)Shri Ravindra Kumar2371-5507201
200-BAGM (NPMC)Shri Jaydeep Saxena2376-6407272
123-AGM (IPDS)Shri Kamlakar Singh2331-9108311

 

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