YOU Broadband Mumbai Customer Care Number : youbroadband.in
Organisation : YOU Broadband India Limited
Service Name : Customer Care Number
Head Office : Mumbai
Industry : Network
Service/ Product : Broadband Service
Website : https://youbroadband.in/contactus/help_office.php
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YOU Broadband Customer Care Number
YOU Broadband India Limited, is a Vodafone Idea Limited Company. As India’s first ISO-certified broadband service provider and a recognised Category ‘A’ ISP, YOU Broadband has been at the forefront of delivering seamless connectivity.
Related / Similar Customer Care : One Broadband Mumbai Customer Support
Phone : 91212 91212 / 1800121222
Whatsapp Chat Support : +91 63590 10850
Email : customercare [at] youbroadband.co.in
YOU Broadband Address
YOU Broadband India Limited.
10th Floor, Birla Centurion, Century Mills Compound,
Pandurang Budhkar Marg, Worli,
Mumbai – 400030, Maharashtra.
YOU Broadband India Limited.
A Block, Vodafone House,
Corporate Road, Prahladnagar,
Off S.G. Highway,
Ahmedabad 380015
YOU Broadband Grievance Redressal
Level 1:
Nodal Officer: You can contact the nodal officer with your grievance in either one of the following ways: Helpline /Email / Fax / Location YOU Broadband Office / Online Complaint Form You will get a unique Call registration number and a time estimate for the complaint to be resolved.
If the complaint has been sent by Email or Fax, the Call registration number will be sent within the same working day of receipt of the complaint. Where the complaint relates to the disruption of services and/or disconnection of services it will be redressed within three days from the date of registration of complaint.
Where the complaints relates to any other grievance, all such complaints will be redressed within seven days from the date of registration of complaint. Billing complaints may take up to a maximum of four weeks to be resolved.
Level 2:
In case the Call Centre is unable to redress the complaints relating to faults/disruption of service within 3 days and all other complaints with 7 days, the customer The complainant may contact Nodal Officer and lodge his grievance. The contact details are provided on our website and can also be obtained from the Call Center.
Complaints relating to fault or disruption of service or disconnection of service shall be redressed by the Nodal Officer within 3 days from the date of registration of complaint. All other complaints shall be redressed within 10 days from the date of registration of complaint.
YOU Broadband Nodal Officer
In case the Call Centre is unable to redress complaints related to faults or service disruption within 3 days and any other complaint within 7 days, the complainant may contact the Nodal Officer and lodge their grievance. The contact details are provided on our website and can also be obtained from the Call Centre.
Complaints relating to fault or disruption of service or disconnection of service shall be redressed by the Nodal Officer within 3 days from the date of registration of complaint. All other complaints shall be redressed within 10 days from the date of registration of complaint.
If the Nodal Officer does not resolve the grievance satisfactorily, one can appeal to the Appellate Authority(Grievance officer) in the prescribed form (the appeal form) in duplicate within 3 months of expiry of the aforesaid time limits of 3 days and 10 days respectively.
The Appellate Authority(Grievance officer) may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.